My stock is still being held by UPS
I don’t know if anyone can help me, but I sent stock to Amazon FBA on the 29th June 2020 (today is 24th July 2020). Apparently it is being held at UPS for shipment to the Coventry awaiting Amazon delivery request.
Having tried to find out from Amazon, I was told to check with UPS, and when I check with UPS, they told me to check with Amazon. I think UPS is probably correct. I have tried to request my stock back from UPS, but I can’t do that either. Instructions must come from Amazon, yet my stock is in limbo, and there are no mechanisms in place for me to recall it.
My Case logs remain unanswered, except for a holding message from time to time.
Although I appreciate that things can get held up for a couple of weeks, I have never experienced this length of time between shipping and arriving at the FBA location. Has anyone else had stock held for this long? If so, does it unblock by itself, or did you have to do something?
I have sent replacement consignments on two occasions since, of the same ASINS, and both have been delivered by UPS to FBA, overtaking the one being held. I refuse to send another consignment when I have perfectly good stock sitting at UPS for 25 days so far!!
Any advise or assistance would be welcomed. Thank you
11 replies
Seller_NoLYurmb006tq
Hi you just need to be patient thats the depot we normally send to but have not sent anything there for weeks now its just due to back log it will filter through just need to be patient.
Seller_NHRPpC0PpTVsm
hi, I have the exact same problem. At the end of the day if it’s just a matter of time …it’s fine but neither Amazon or UPS said something conclusive…if you find anything please let me know.
Seller_oRYwVPMJaxr6j
I’m in the same situation. Shipment stuck since 30th June when it was last scanned. Mine was on route to BHX4. I’ve tried phoning UPS a couple of times who say it is up to amazon to initiate investigation. Amazon say UPS have many non bookable delivery slots so could deliver it . Amazon have sent me the reconcile link so have filled that in but no further helpful communication. I just don’t know what is going to happen. I have slight hope in seeing others have had long waits and then their shipments have turned up - but 30th June to 25th July?
Seller_fx06bZzSXoy8u
In the same boat, have had 1 shipment on hold since 26/06, 2 boxes out of 8 delivered. The remaining 6 still being held. The FBA request status has since changed from Receiving to Complete, 600 units short.
Only option i have is to request Amazon to reconcile - not sure if that would help in the remaining boxes being released for delivery
Seller_FBy6XrR1Pz3vv
We have 1 case of stock sent to BHX4 on 26/06/20 and 3 cases sent to BHX4 01/07/20. UPS just shows "The package is being held for a future delivery date. We’ll attempt to deliver on the date requested. "
Amazon have now closed the consignment. I am assuming that they will turn up eventually so haven’t requested reconciliation yet…not sure what to do as it looks as if they are still with UPS…
Seller_gRo6J6DOihbsU
Thank you everyone for feeding back into this post. I feel a little more reassured that this does happen, although I have never experienced it so bad before.
I am surprised that some of you have had your consignment completed with shortages, as that can affect your performance ratings, so make sure you follow that up.
I managed to get hold of someone from Amazon in Madrid, which said she would look into this. She did say that she is receiving lots of calls about this issue.
The other shipments I sent got through to other fulfilment centre quite quickly (MAN2 and LCY2).
So I will try to send more stock on Monday, but if it gets allocated to BHX4 again, I’ll cancel the shipping plan, and try again the following day etc until I get another fulfilment centre.
I also saw the free of charge returns offer which was interesting, guess UPS must be running out of space too.
Good luck to all. I will comment back when my stock finally arrives.
Seller_gRo6J6DOihbsU
Just to update this thread by saying that the boxes being held at UPS are now OUT FOR DELIVERY, which is great news. At least they are not stuck in some sort of limbo, I guess the best advise was to be patient. I know for next time.
Seller_oRYwVPMJaxr6j
Mine has turned up today, at last, one month since shipment. Being added to inventory today.
Seller_AyDSotrHOJBvE
We had 3-4 shipments to BX4 stuck for about 6 weeks. Shipment went to ‘closed’ but has all been delivered and checked in 2-3 days ago
