FBA - Missing Stock from Inbound Shipment
Amazon is refusing to take responsibility for stock lost from Inbound FBA shipments, claiming the below:
"Our research shows that the X units of FNSKU XXXXX that you sent with shipment XXXX have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error.
As part of the FBA inventory reimbursement policy, you are required to send the exact items and quantities stated in your shipping plan."
However, upon checking Inventory Ledger we can see that ALL units were received initially and then got lost by Amazon when moved to other FCs (while shipment was still open).
Amazon failed to provide evidence that we sent wrong product (and we know we didn't it), yet they close the case. Had the 'Leadership' team looking into it and their response was the same, with ZERO evidence.
FBA - Missing Stock from Inbound Shipment
Amazon is refusing to take responsibility for stock lost from Inbound FBA shipments, claiming the below:
"Our research shows that the X units of FNSKU XXXXX that you sent with shipment XXXX have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error.
As part of the FBA inventory reimbursement policy, you are required to send the exact items and quantities stated in your shipping plan."
However, upon checking Inventory Ledger we can see that ALL units were received initially and then got lost by Amazon when moved to other FCs (while shipment was still open).
Amazon failed to provide evidence that we sent wrong product (and we know we didn't it), yet they close the case. Had the 'Leadership' team looking into it and their response was the same, with ZERO evidence.
0 replies
JiAlex_Amazon
Hello @Seller_4PODRiB6WkbbR
Following on your post. Could you provide Case ID related to this matter for us to have a look?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Seller_GjH284yWiVe2W
Same problem. First all products were added to the inventory, then 177 items disappeared. When I asked, they said Unexpected FNSKU. They did not provide any evidence for this. I am still trying to solve this problem!
NONSENSE!!!
FBA - Missing Stock from Inbound Shipment
Amazon is refusing to take responsibility for stock lost from Inbound FBA shipments, claiming the below:
"Our research shows that the X units of FNSKU XXXXX that you sent with shipment XXXX have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error.
As part of the FBA inventory reimbursement policy, you are required to send the exact items and quantities stated in your shipping plan."
However, upon checking Inventory Ledger we can see that ALL units were received initially and then got lost by Amazon when moved to other FCs (while shipment was still open).
Amazon failed to provide evidence that we sent wrong product (and we know we didn't it), yet they close the case. Had the 'Leadership' team looking into it and their response was the same, with ZERO evidence.
FBA - Missing Stock from Inbound Shipment
Amazon is refusing to take responsibility for stock lost from Inbound FBA shipments, claiming the below:
"Our research shows that the X units of FNSKU XXXXX that you sent with shipment XXXX have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error.
As part of the FBA inventory reimbursement policy, you are required to send the exact items and quantities stated in your shipping plan."
However, upon checking Inventory Ledger we can see that ALL units were received initially and then got lost by Amazon when moved to other FCs (while shipment was still open).
Amazon failed to provide evidence that we sent wrong product (and we know we didn't it), yet they close the case. Had the 'Leadership' team looking into it and their response was the same, with ZERO evidence.
FBA - Missing Stock from Inbound Shipment
Amazon is refusing to take responsibility for stock lost from Inbound FBA shipments, claiming the below:
"Our research shows that the X units of FNSKU XXXXX that you sent with shipment XXXX have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error.
As part of the FBA inventory reimbursement policy, you are required to send the exact items and quantities stated in your shipping plan."
However, upon checking Inventory Ledger we can see that ALL units were received initially and then got lost by Amazon when moved to other FCs (while shipment was still open).
Amazon failed to provide evidence that we sent wrong product (and we know we didn't it), yet they close the case. Had the 'Leadership' team looking into it and their response was the same, with ZERO evidence.
0 replies
0 replies
JiAlex_Amazon
Hello @Seller_4PODRiB6WkbbR
Following on your post. Could you provide Case ID related to this matter for us to have a look?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Seller_GjH284yWiVe2W
Same problem. First all products were added to the inventory, then 177 items disappeared. When I asked, they said Unexpected FNSKU. They did not provide any evidence for this. I am still trying to solve this problem!
NONSENSE!!!
JiAlex_Amazon
Hello @Seller_4PODRiB6WkbbR
Following on your post. Could you provide Case ID related to this matter for us to have a look?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
Hello @Seller_4PODRiB6WkbbR
Following on your post. Could you provide Case ID related to this matter for us to have a look?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Seller_GjH284yWiVe2W
Same problem. First all products were added to the inventory, then 177 items disappeared. When I asked, they said Unexpected FNSKU. They did not provide any evidence for this. I am still trying to solve this problem!
NONSENSE!!!
Seller_GjH284yWiVe2W
Same problem. First all products were added to the inventory, then 177 items disappeared. When I asked, they said Unexpected FNSKU. They did not provide any evidence for this. I am still trying to solve this problem!
NONSENSE!!!
