Listing blocked and stock reserved pending SDS still inactive

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
Country changed
user profile
Seller_TtmJqTZvIhGZp

Listing blocked and stock reserved pending SDS still inactive

Hello, I have been trying to get my product relisted for a couple of weeks now. My listing was blocked without any notification when I raised a support case I was asked to provide a SDS for the punchair repair kit that is a simple stick on patch. I got this SDS created and uploaded it. A week went by and I heard nothing and the listing was still blocked so, I raised another case, I was then asked to complete an exemption form for the rest of the kit, which I did and uploaded it. Again days went by, I heard nothing and the listing was still blocked so I raised another case, then I was asked to add more detail by adding in the weight of each component within the kit. I did that and uploaded it on Monday this week, again the listing was still blocked and I had not received any notification so on Thursday I tried asking for help via the online chat and was told all I needed to do was change my listing slightly, they suggested just changing something small like a full stop and then re saving/publishing it and my listing would be unblocked and live again soon.. It is still blocked now on Saturday morning. I am desperate to try and get this resolved but whatever I do I seem to get no notification from Amazon and everytime I chase it I am told to do something new but it never gets resolved. Is it ever going to be? What can else can I do? Any help appreciated.

My latest reply to another support case I raised at the same time as I made this post was the same letter I have been sent before with all the info on how to complete an SDS or exemption sheet I have been through it to check again and the only potential issue is point 4 .

4. Make sure the “We have checked” box of the table you are filling in is ticked as complete.

There is no check box that I can see on the exemption sheet, is this the issue? Please can someone show me where this check box is?

10 views
1 reply
Tags:Hazmat (inventory)
00
Reply
1 reply
user profile
Christine_Amazon

Hi @Seller_TtmJqTZvIhGZp

Can you please share the latest case ID with seller support, so I can take a look at your situation?

Christine.

00
Follow this discussion to be notified of new activity