Hi

Has anyone noticed a massive drop in sales over the past month? We sell clothing and the beginning of winter always has a massive increase but we are only doing 10-20% per day compared to the last 10 years.

We turned off Invoice by Amazon as it was not registering zero rated sales (we sell thousands of safety boots that are VAT exempt) and was causing extra work for our accounts department - sales dropped immediately we did this so we then turned on after a couple of days - sales stayed low and we haven't sold any orders on the invoice by Amazon side so don't know if that has triggered something within Amazon?

We have recently lost half of our listings as inactive because Amazon have put arbitrary minimum / maximum prices against our SKU's which deactivated thousands of listings- we have rectified this manually and now have approx 26000 live SKU's with about half winning the buy box - sales are still well down - we are down well over six figures in the last month!

I've seen various discussions regarding the above, but no one has a definitive answer to what's going on and how to solve it before I have to gamble on a consultant knowing how to fix it - I'm desperate as this month is by far the biggest of the year. Sales on ebay and our website remain strong, so cannot put it down to credit crunch/difficult budget etc

Regards

Chris

Why is it that my sales on Amazon are often non-arrivals (6-10 a week) but my sales on eBay always arrive. I have not had one missing delivery on eBay this year. Most items are not scanned on delivery by RM

I send both by Royal Mail 24/48

Hi,

Has anyone else noticed that the sales reports on UK Seller Central are showing exactly twice the actual sales. This started happening yesterday (11 Mar 25)

After 3 sales this morning the actual sales were £286.38, but Amazon is showing them on the dash board metrics as £572.76