~3000 units stuck in fulfillment center processing status for over a month
This is not related to receiving as these have been in inventory for an entire year.
I'm familiar with fulfillment center transfer status but Fulfillment center processing is quite nebulous and these units have been stuck there for months now. These are seasonal items and their season is about to end.
What is this status and how do I resolve it?
Thanks!
25 replies
Seller_0qyRtqm32cQSi
new forum is not good for post engagement
Seller_0qyRtqm32cQSi
how do you bump a post in new forum? Can I change category?
Seller_2oJCLsv4eCRcq
Did you get anywhere with them on this? Ours is the same. Multiple tickets opened and they either close them without resolution or simply respond telling us they have sent it to their internal team.
The only change we saw was the stock briefly being released and a couple of orders coming through, before it went back into FC Processing status again.
Imagine if we treated the customers like Amazon treats it's sellers. I wonder how fast the suspend hammer would have come down.
Dominic_Amazon
Hi @Seller_0qyRtqm32cQSi,
My name is Dominic from Amazon, happy to try to help with this!
I see that you have submitted a number of cases with Seller Support and they have located or reimbursed a number of units. Is there anything tied to a specific Case ID that I could review for you?
Best,
Dominic
