Ungating Issues
So after going through these forums about ungating it looks amazon is denying everyone that applies with no legitimate reason. I was denied in a brand that I had the proper paperwork for multiple times and kept getting an auto response which I don't understand why. Amazon used to be seller friendly I don't know what happened. It's getting frustrating just sitting on top of products not being able to sell and having no customer support to even guide you, I hope something changes
4 replies
Seller_rI7BZIczK8iAC
Since this is your FIRST thread in this forum I don't think that you have a longlasting experience to measure or compare this....
Your actual experience has nothing to do with "seller friendly" or not. Amazon was never friendly to sellers trying to sell counterfeits. For that reason they need to verify the authenticity of your products.
Amazon "ungating" or "approving" a brand or product does NOT mean that you are allowed to sell it on Amazon. What Amazon wants is:
1. A "Letter of Authorization" from the brand owner allowing you to sell their brand on Amazon.
2. INVOICE (not receipt) from an authorized distributor. An invoice is a document with your name and address, exactly how you registered it in your seller account under "Legal Entity" and "Official Registered Address". And an authorized distributor is a company authorized by the brand owner. If you buy on the WEBSITE of a brand, you get a receipt and not an invoice.
Do you have both if you say:
Manny_Amazon
Hello @Seller_t4HezfKU0XtGx,
I wanted to follow up with you regarding your concerns about your brand application. Generally, I have seen sellers submit one brand selling application and then get feedback from the review team if more information is required.
Once rejected the team requests new or additional documentation on that same application. Continuing to reapply for the same brand on new cases may be the reason why you are receiving the auto-rejection notifications.
I did want to provide the link for Amazon's Responsible Sourcing documentation request requirements. Listed below are the requirements for sourcing documentation request:
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured.
These documents:
• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
• Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
A letter of authorization (LOA) can also be a valuable addition to your appeal in these situations if you’re sourcing directly from the brand or their manufacturer.
I also wanted to share our Seller University resource that addresses Invoice requirements for when you apply to sell.
Regards,
- Manny
