So a few times my invoice defect rate has exceeded the average 5% and recently it hit 100% now the account has become suspended until we can work it out and solve this problem.

However they do not seem to be accepting my reasoning and keep asking for more what I have submitted:

5 November 2024 12:27 GMT

Additional information

- Greater detail on the actions you have taken to resolve your Invoice Defect Rate exceeding 5%.

I have sent out all of the missing invoices and any requests that were made by customers via Amazon messages I’ve replied back to all of them with a copy of their invoice. Every invoice that was required has been delivered to the customer.

-- Greater detail on the steps you have taken to prevent your Invoice Defect Rate from exceeding 5% going forward, including the way you will provide invoices to customers.

If a invoice is required I will make it and send it out. Invoices will be sent at the same time the shipping label is created to make sure this does not happen again.

-- Greater detail on how your account has complied with our policy:

The invoices have now been sent off to the customers requiring them and I have resolved all of the issues. I have also read up on the policy and have taken it into account and understood it.

Attached is proof of invoices sent.

Attached ...

Yet to no avail they want more information.

Any help will be much appreciated.

VAT CALCULATION SYSTEM WONT WORK FOR US AS NOT REGISTERED

Hi

I'm a new Seller and I've just received an email from Amazon saying my "Invoice default rate" is 100% as I have sold a book to a Business Customer and haven't produced an invoice within a day. I have let Amazon know I'm not VAT registered and they will now produce a receipt each time a business customer orders.

The business customer that ordered the book before I enrolled in the automated receipt, should I create a receipt manually for that particular customer or will Amazon now send them a receipt?

Any help will be much appreciated

Thank You Eddie

Dear Amazon Support,

I recently received a performance notification regarding an invoice defect rate exceeding 5%.

Currently, I manually submit invoices as I am not VAT-registered in the UK, only in Germany i am VAT registered through Amazon VAT service.

Previously, Amazon automated invoicing for business customers. Additionally, I find it cumbersome to manually submitting the invoice..

Is there any service which i can use to automate this invoice generation with zero VAT.

Best regards,

Kam