Package shipped by FBA and returned by UPS due to operator error
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Handmade Community

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Seller_KQizHHlCGe0f9

Package shipped by FBA and returned by UPS due to operator error

An FBA-shipped package was returned by UPS due to a UPS operator error, and the tracking information has not been updated in my Amazon account. What should be done in this case?

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Tags:FBA, Ship to FC, Shipping costs
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Rose_Amazon
In reply to: Seller_KQizHHlCGe0f9’s post

Hi @Llevele,

Thanks for the post. The claim process is to contact UPS, but I have seen experiences from other sellers where they found resistance when filling claims. Take a peak at this thread where another member of this community went through similar claims and found workarounds that might be helpful to your case.

Including a quick read on What if a buyer says they didn't receive their order?

Best regards and have a good weekend.

Rose_Amazon

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