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违反了亚马逊的知识产权政策，申诉提交的是授权书，提交已经过了两周了，还是没结果，有人遇到过这个情况吗
为什么会发生这种情况？
我们采取这一措施是因为您的一个或多个商品详情违反了亚马逊的知识产权政策 (https://sellercentral-europe.amazon.com/gp/help/external/201361070)。亚马逊之前曾通过发送到您在以下 ASIN 上存档的电子邮件地址的通知来提醒您这些问题：
ASIN：||
品牌：|兰博基尼|
我们随时为您提供帮助。
如果您对此政策或上述要求的信息有疑问，请参考以下内容：
-- 亚马逊的知识产权政策 (https://sellercentral-europe.amazon.com/gp/help/external/201361070)
-- 知识产权权利所有者 (https://sellercentral-europe.amazon.com/gp/help/G201361070)
-- 制定行动计划 (https://sellercentral-europe.amazon.com/gp/help/external/G201623610)
- - 对帐户停用或商品信息删除提出申诉 (https://sellercentral-europe.amazon.com/gp/help/200370560)
如何重新激活我的帐户？
要重新激活您的销售帐户，请向我们发送以下信息：
-- 上面列出的每项违反知识产权政策的根本原因。
-- 您为解决上面列出的每项知识产权政策违规行为而采取的行动。
-- 您为防止今后发生上面列出的每项知识产权政策违规行为而采取的步骤。
我如何发送这些信息？
按照帐户运行状况页面 (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa) 顶部横幅中的说明提交此信息。
您的帐户是否被错误停用？
如果您认为存在错误，请按照账户运行状况页面 (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa) 顶部横幅中的说明提交解释。您的解释应包括以下信息：
-- 您的帐户如何没有违反知识产权政策。
-- 证明您的帐户符合我们的知识产权政策的证据。
5 replies
Jona_Amazon
Hi @Seller_1up99FwWsZMA8,
Welcome to the German Seller Forum!
As we mainly communicate in German or English in this Forum, I would encourage you to open a new Thread using German or English to describe your issue and needs. Like this you can ensure that everyone can understand your question and other sellers can participate in the discussion.
Best,
Jona
Seller_1up99FwWsZMA8
Thank you for replying to my discussion post, I posted two posts asking for help, this one is in Chinese and the other is in English, please help me thank you
Seller_1up99FwWsZMA8
We have taken this measure because one or more of your product listings are in violation of Amazon’s Intellectual Property Policy (https://sellercentral-europe.amazon.com/gp/help/external/201361070). Amazon previously alerted you of these issues through notifications sent to your email address on file on the ASINs below:
ASIN: ||
Brand: |LAMBORGHINI|
We’re here to help.
If you have questions about this policy or the information requested above, please reference the following:
-- Amazon's Intellectual Property Policy (https://sellercentral-europe.amazon.com/gp/help/external/201361070)
-- Intellectual Property for Rights Owners (https://sellercentral-europe.amazon.com/gp/help/G201361070)
-- Create a plan of action (https://sellercentral-europe.amazon.com/gp/help/external/G201623610)
-- Appeal an account deactivation or listing removal (https://sellercentral-europe.amazon.com/gp/help/200370560)
How do I reactivate my account?
To reactivate your selling account, please send us the following:
-- The root cause(s) of each of the Intellectual Property policy violations listed above.
-- The actions you have taken to resolve each of the Intellectual Property policy violations listed above.
-- The steps you have taken to prevent each of the Intellectual Property policy violations listed above going forward.
How do I send this information?
Submit this information by following the instructions in the banner on the top of your Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa).
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation by following the instructions in the banner at the top of your Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa). Your explanation should include the following information:
-- How your account has not violated the Intellectual Property policy.
-- Evidence that shows that your account complies with our Intellectual Property
Seller_1up99FwWsZMA8
My first question: It has been more than ten days since I submitted the authorization document and it has not been reviewed yet. After I submitted the information, the page showed that I would receive a reply within a day or two, but why has it been more than ten days and there is still no result? How long does it take to expect an answer? Second question: I am submitting a brand trademark authorization letter, is it okay? What are the chances of passing
Jona_Amazon
Hi @Seller_1up99FwWsZMA8,
Thanks for letting me know. As this Thread is a Duplicate, I will close it for now. Please post your follow up questions in the English Thread, so the majority of other sellers can understand it as well.
Thanks,
Jona
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