Seller_ffDSmJ9POyrBl
VTR DEFECT
Hi, i am using DHL ecommerce for delivires. For the past 2 months my VTR is gone down to 43% even though tracking has been uploaded each time for every order.
Seller support is clueless about it.
I use carrier 'dhl ecommcerce'
and in 'delivery service 'dhl 24' as i use next day delivery with DHL.
Can anyone please shed some light on this, where am i going wrong?
Thank you
Tags:Account Health
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0 replies
Seller_76AUwmqvSyRIM
As I mentioned in one of the many DHL threads, you need to use "DHL Parcel UK" as the carrier and "NEXT DAY" as the service, not DHL 24.
This works.
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Seller_pEXz19pDzWCEo
The whole thing is a mess. Our VTR has gone from 100% to 50% since we switched from DPD to DHL e-commerce.
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