Hello,
I am a fairly new seller on Amazon and made a listing to sell a product of my own. This product was branded by me and although unregistered, I got the approval from Amazon to sell it. This is the ASIN in question: B0DTHT6942. It is a remote control that is used for the Anki App.
There were clear resources from Amazon saying that I could brand my own products and sell them on Amazon without needing a trademark. There are no brands selling this product on Amazon neither a brand with the same name selling products in this category so I thought I was fine.
Two weeks into listing my product I get a "Product Authenticity Complaint" from a customer. This complaint makes absolutely no sense since I am the owner of the brand and the product and I suspect that the complaint was made by a competitor. So I tried to send all the documentation to prove that, but the appeals kept getting rejected without an explanation. I think I have sent 6 appeals till now. Whenever I call the account health specialist they ask me to provide something extra which I do and it still keeps getting rejected. These are the documents I have supplied so far:
• I have provided the official GS1 UAE GTIN certificate for the product, which confirms that the GTIN associated with the product is registered under Haroon LLC (my company).
• I have attached the invoice from the manufacturing company that helps us manufacture this product with the exact specifications.
• Payment proof receipts from my bank to the manufacturer on the exact dates of the Invoice.
• A contract between me and the manufacturer to manufacture this product exclusively for my company ‘Haroon LLC’ under the branding.
- An explanation letter explaining the case and all the documents provided
I also have a website for my brand that the customer should go to every time they purchase the remote as the website has the guide to the remote. I can provide evidence that I own the website as well.
I have done absolutely nothing wrong or illegal in any sense however, my complete inventory is being threatened to be destroyed at my expense. I have spent a good amount of money on this product and I cannot afford this loss.
I kindly request this violation be removed from the product. I understand that having a trademark would have been the wiser thing to do but many sources said it wasn't necessary.
Any guidance will help.
