GPS Delivery / INR

Hi there

This isn’t an Amazon order… but a customer that is really thick skinned on another platform. We have an RM24 GPS scan at their address ( not half way down the street etc ) - and this customer is still insisting they have not received delivery. I think this person doesn’t understand what GPS means or the implications.

RM wont entertain such a claim as its a nailed on delivery. Is there a way I can ask RM to investigate / take action. Also is there a way that I can shift the burden to the customer to challenge the GPS? or Perhaps file a claim on their behalf?

Absolutely sick of chancers waisting time… and this seems to be happening more and more.