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Amazon Small Business Badge takes too long to get answer from Amazon almost 1 month
We have checked with Amazon if we are eligible for Amazon Small Business Badge but it was almost 1 month but we didn't get any answers from them, hope that there's someone can help here. We are small business from UK and our brand owning are also registered in UK
12 replies
Seller_hOZNPw7G8FIjl
According to an identical post:
7. I believe my business qualifies, what is the process to confirm that I meet the criteria to be identified as a Small Business in the Amazon store?
You can contact Selling Partner Support, provide the name of your brand and company, business address, and your merchant token ID, and our team will review your eligibility in the program. You can expect a reply within 10 business days from your initial request.
So if you have done all of the above, can you not chase them through your case log?
Spencer_Amazon
Hello @Seller_732oEvvHwZ9x1,
I am Spencer with Amazon.
I am sharing this article with you.
If you check point 7, it will tell you to contact Seller Partner Support.
If you have already done so, please give me the case ID and I will look into it.
Regards, Spencer
Seller_732oEvvHwZ9x1
Until now we are not getting any answer, it's been more than a month and Amazon still keeps on saying that our request is being reviewed by their internal team for investigation.
Seller_732oEvvHwZ9x1
It's already April 3 and STILL HAVEN'T GET ANY ANSWER FROM AMAZON ??!!! ALWAYS SAY THAT INTERNAL TEAM IS CHECKING ..!! FOR HOW LONG ??!!!! I CAN'T EVEN GET ANSWER EVEN HERE ON THE FORUM.
MY CASE IS FROM FEB 22!!
Spencer_Amazon
Hello @Seller_732oEvvHwZ9x1,
Sorry for the delay in my reply.
I have checked with the team again and they are still checking.
I apologize for the time this takes , my colleagues and I are continuing to ask for updates.
Regards, Spencer
Seller_732oEvvHwZ9x1
Not sure if they can be able to find the resolution and give an answer to us..
Spencer_Amazon
Hello @Seller_732oEvvHwZ9x1,
I know it seems like there is no solution and I apologize for the wait.
Please know, I am chasing this actively.
Bear with me, I hope to get an answer soon.
Regards, Spencer
Spencer_Amazon
Hello @Seller_732oEvvHwZ9x1,
I received good news from our partner team:
Thank you for your interest in being identified as a Small Business Brand on Amazon.co.uk. We have reviewed your request and determined that your business is eligible to receive the Small Business badge on Amazon.co.uk. Please allow up to seven business days for the Small Business badge to appear on your branded products.
Please keep an eye open and let me know in case you do not see the badge in seven days.
Regards, Spencer
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