Kicked off Amazon
Hi,
We have accidently sent a customer the wrong item (sent 4000k flood light instead of 6400k) we apologised and said we will get this collected and the correct one delivered or if they want to send it back for a full refund then they can do. They are now saying they are going to get us kicked off Amazon for breaking UK Selling laws if we do not let them keep the goods and give them a full refund. Where do we stand with this? Do you think Amazon will listen to them?
0 replies
Seller_XDzJ9YBdCj3SY
And how did you break UK selling laws? Customers just dont grasp that mistakes are made despite our best efforts
Seller_qHzcAWcsPVCfg
A polite message back stating that UK Law & Amazon Terms & Conditions state items must be returned for a full refund. Return cost paid by Seller.
You really do not want to go telling them what you really think of them.
Seller_DROodOAYHftnc
If it is not what they wanted then why would they want to keep it anyway !
Just remain professional and polite and tell them that to comply with Amazon’s return and refund policy the item should be returned to you, in the same condition as when sent out, and once you have received it back you will then refund. As it was your error then you will need to send them a pre-paid return label, or as you have already offered, a collection.
Seller_YpGZNzOJC6Bme
I get this all the time. Box is broken, item is damaged but if you give me 50% off I will keep it, or I get people asking for compensation for items that are delivered late! Does any one else not get these?
Seller_NoLYurmb006tq
They really are getting worse I seen a post on TikTok last night with a link to someones snap chat and it is basically giving people tips on how to rip us obviously I reported it but imagine thats just one of meany.
Seller_Gyxl3CWGjSd3N
Report the buyer for blackmailing you.
Seller_cedsnRIkO32W2
Tell them to do one. Report them to Amazon for blackmail. Send a message clearly stating you are happy to exchange the item upon their return.
Seller_ohgoR0FjhqVfH
message amazon seller support first, get the support agents name and ask for an email of the chatscript as they always seem to agree with me when I contact them but then everything goes to poop. Last time a pointed amazon performance to the email I had had from seller support and they actually backed me up for once.
Seller_JHdYYHAeKWpb1
Someone is trying to use the unsolicited goods act… Tell them it was a mistake you will arrange to either collect or provide a return label… The best thing to deal with argumentative customer is to not acknowledge the full content of the email line by line as it create more argument… Some customer will not put themselves in your shoes. Keep it calm do not acknowledge what they said just provide them with collection dates or email them a return label. On the other hand you are happy for them to keep the item and you will offer a partial refund for the price difference. I am sure they have worked out that there is difference between 4000K and 6400K.
Seller_8vW2kA4XK17Ww
that is a good one - they will try anything and the COVID19 has brought out the worst customers in history! Try sending the email to Amazon reporting the buyer as they are threatening you - UK selling laws -what a joke!! We have had buyers keep the goods and report them not delivered, so amazon refunds them even though we have evidence otherwise, and the buyers that refuse to return the items and file an A-Z with Amazon for stupid reason, and Amazon will refund them even though yuou support your side - no win situation
