'Item was not received by estimated delivery date' - FBA fee
Hi!
We just had one of our FBA orders returned and refunded because 'Item was not received by estimated delivery date'.
I'm confused why we are still charged FBA fees and return administration fees for this order, when the delivery and fulfillment was made by Amazon?
Is it possible to get reimbursement of these fees from Amazon in this case?
2 replies
Seller_fLvvZO4xNMu0D
Will standard shipping be able to ship to my customer within 2 days? My very first time seeing this, i'm wondering what are they doing?
I hope that my customer will not return for the same reason as yours.
Roberto_Amazon
Hello! @Seller_rsphq7X7pXC92
This is Roberto. Thank you for using the Forums, apologies for the delay on getting back to you on this one.
As per our policies, we don't reimburse applicable FBA fees for returned orders, please see more details below Selling on Amazon and FBA fees:
Regards,
Roberto
