Even though I present a business license, I cannot verify my account. Help please
Hello Amazon Team
I own a company in the United States, which utilizes a virtual address. This company has an Amazon account that operates in North America.
I attempted to open a European Amazon account using my U.S. company, but I could not pass the verification process due to the inability to provide a utility bill for my company's address.
Consequently, my U.S. Amazon account is now linked to the European account and has been deactivated.
When I contacted Amazon, they informed me that I must first verify and open my European account.
Unable to provide a utility bill for my virtual address in the U.S., I obtained a "Business License" from the state of Delaware, where my company is registered, and submitted it. However, this was not accepted.
I am at a loss regarding the next steps to take.
I have been using my U.S. Amazon account for seven years, maintaining an Account Health Rating (AHR) of over 250 for a considerable period. Despite this, I was not granted AHR insurance, putting me in a difficult position due to the deactivation.
I have a substantial balance and thousands of products left in my account.I hope to make my situation known to Amazon officials through this message.
If I could speak with a real person instead of Amazon's automated system, I could demonstrate that I am not engaged in any illegal activity and that my business operations are entirely legal.
Thank you.
3 replies
Seller_lmy1Ef1RiKcxn
@Seller_pKdF0dnvoraDu@Seller_yk3kzHpjMMa4B
I'm tagging you because I saw you helped with a similar issue on the forum before. I would appreciate your help.
Abella_AMZ
Hello @Seller_lmy1Ef1RiKcxn,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
To help you further let me clear your concern, whenever a account is created with Amazon each seller is required to complete the identity verification, if you fail to do so your account gets deactivated.
As per the section 3 of the Amazon Services Europe Business Solutions Agreementyou need to complete the verification process by providing the requested information/documents as mentioned in the above provided notifications by the team. As this verification would help amazon maintain a trusted marketplace for buyers and sellers.
If you're unable to provide a utility bill, you can alternatively submit a business license as requested. It's imperative that you provide either of these documents for the reactivation of your account. If you cannot submit either, I regret to inform you that the team won't be able to activate your account. This verification process is crucial for confirming your registration on the Amazon platform, aligning with the details provided in Seller Central.
If you need any further assistance, you can post here so that we can help you.
Regards,
Abella.
