You currently have limited access to Amazon selling services
Just received this email below. The problem is there seems to be no link to “reply” to the email. Account info (within seller central) just says: You currently have limited access to Amazon selling services.
Your information is currently being validated. We will contact you if additional information is required.
Once we have received and been able to validate your data, we can open your Selling on Amazon payment account. Otherwise we might ask for additional information.
Not sure what i need to do - is this a standard re-verification or do i need to physically do something?
Hello,
To complete the verification process, reply to this email and confirm all relevant beneficial owners of the business.
Who is a beneficial owner?
Beneficial owners are individuals who meet any of the following criteria:
- Individuals who directly or indirectly own more than 25% of the shares or voting rights in your business.
- If you cannot identify beneficial owners via 1), beneficial owners are individuals who control the company through other means.
- If beneficial owners cannot be identified via 1) or 2), any individual who holds the position of senior managing official is considered a beneficial owner, such as a chief executive officer, chief financial officer, managing or executive director or president.
If you are unable to identify the beneficial owners of your business you may seek independent legal advice.
Ensure that you communicate any future change of beneficial ownership to us as soon as possible.
What happens if I do not update the required information?
If you do not provide the requested information, your account will be restricted as follows:
– In 60 days from the date we first reached out. your funds may no longer be disbursed and your account verification on Amazon UK or Amazon European stores could be impacted.
Once you have provided this information, we will continue with the verification of your account.
0 replies
Seller_SITNVuZK87zGK
That looks like the start of recertification. Just provide the info require
You aren’t looking for a link, you just need to reply to the email.
Winston_Amazon
How goes it @Half_Full? Have you passed re-verification?
Seller_0O2suxtm62DQq
I have an email relating to this too. It does not give you an option to reply to e-mail:
How do I submit the required documents?
To continue with your account verification, follow the below instructions to provide the requested document.
- Go to the “Identity information” section of Seller Central.
https://sellercentral-europe.amazon.com/sw/SSR/BusinessKYCInfo/spaDashboard - Follow the prompts to upload the required document.
- Click “Save” and “Submit for verification”.
Is what it tells me to do. However, when i go to the identity information, there are no prompts to follow, no buttons to click to upload documents and the submit for verification is faded, so you cannot click it, as clearly, the process has not been completed. Its like it is missing things on the page.
Alan
Seller_X242vF5GatETl
I confirm i am only beneficial owner of this business.
Thanks,
David Drew
Seller_LPQTXAx3oIrLt
Can I have some help from the mods please as I seem to be hitting a brick wall. I replied to the email last week stating who the beneficial owners are and have now received another email (copied and pasted at the bottom of this post) The problem is that in the email there is nothing to click - it feels like something is missing - like a link to upload dcocumention etc?
I have simply replied saying: Hi, there are 2 beneficial owners and they are xxxxxxxxx and xxxxxxxxxx
Best regards,
xxxxxxxxxx
Hello,
We recently contacted you as we need some additional information to verify your account. We have not received the requested information.
Why did I receive this message?
We need you to confirm who the beneficial owners are for your business.
What do I need to do?
Reply to this email and confirm all relevant beneficial owners of the business. To identify the beneficial owners, use the following criteria.
A beneficial owner is any natural person who is:
1. An individual who directly or indirectly owns more than 25% of the shares or voting rights in your business.
2. If you cannot identify beneficial owners via number 1: An individual who controls the company through other means.
3. If you cannot identify beneficial owners via number 1 or number 2: Any individual who holds the position of senior managing official, such as a chief executive officer, chief financial officer, managing or executive director, or president.
If you are unable to identify the beneficial owners of your business, you may seek independent legal advice.
**Once you have provided this information, we will continue with your account verification. **
What happens if I do not provide the requested information?
If you do not provide the requested information, your account will be restricted as follows:
**-- In 60 days from the date we first reached out, your funds may no longer be disbursed and your account verification on Amazon UK or Amazon European stores could be impacted. **
We’re here to help
If you have any questions, you can contact us at any time:
https://sellercentral-europe.amazon.com/help/hub/support
The Amazon Payments team
Seller_LPQTXAx3oIrLt
Hope someone can help 
In Account Info > Identity Information, and where it says What is the type of business you have? - for a Limited company do you put Privately-owned business, or Publicly-listed business?
Thanks
Seller_LPQTXAx3oIrLt
Thank you again, Little Shop for your help. It seems the email (including the Merchant Token) worked as I instantly received an automated response. I did also contact Seller Support and received a good, speedy and helpful response - which included a similar, but not the same email address (not the one I originally replied too) to send my query too. I have to admit I probably couldn’t of done it without the help from both this forum and Seller Support 
