Hello

We closed our account on Amazon UK and deactivated our VAT number.

After we did this Amazon found funds and added them to our "Account Level Reserve"

We want the money but do not want to reopen the account, how can we get it? We cannot open a case to seller support.

Thanks

Sam

We had our account deactivated 3rd June 2024 due to a suspected trademark image infringement, we have been desperately for the last 3 months sending multiple appeals to account health team to appeal the decision and reactivate the account, and now resorted for the appeal to go to mediation to try and resolve the issue, eventually I received a email on 7th August 2024 advising within 10 days they will try to resolve the dispute or they will pass onto mediation, to date again after countless calls to them they have not responded to my desperate pleas, we are a small company of 8 staff and on the brink of bankruptcy as the Amazon platform was an integral part of our company survival. We are in a very desperate situation with regards to the held funds at Amazon and a deactivated platform, please if possible and anyone from Amazon on this forum try and help with communication to resolve these issues.

hi there,

my account has been deactivated and it's been quite a whole I've been attempting to withdraw my funds.

I was told I need to verify my identity by booking a video verification which I did but most of the times it kept on being cancelled or I get an email to select the correct buisness entity.

I have selected the correct buisness entity however I have to keep repeating this process and I get no where.

Also says they are unable to verify my bank account informationinforma but everything is correct on the statement everything matches so I don't understand what's the issue.

I can't reach out to account health team as there no option on performance notification also I can't email them either I can only contact seller support but they don't read what I've put and direct me to account health team.

Please help