Account Still Deactivated After Submitting Invoices – Considering Legal Action

Hello everyone,

I’m reaching out for help and advice because my Amazon.co.uk seller account has been deactivated due to a supposed inauthentic product (ASIN: B0F4WFGJXY – K18). I want to clarify that I never sold genuine K18 products. I listed a generic item that may resemble K18 in packaging, but it was never presented or described as that brand.

I have already:

Uploaded invoices from my supplier, including all required details (contact info, dates, product names),

Clearly explained that this was a generic product,

Submitted all requested documentation via Account Health.

Despite this, my account remains deactivated, I’ve received no meaningful feedback, and Amazon is holding my funds — money I’ve earned from legitimate sales.

This situation is causing me serious emotional distress and financial damage. I am now seriously considering taking legal action, as this is affecting my business, income, and mental health.

Has anyone been in a similar position? What was the resolution?

Thank you for any guidance or support.