Account Deactivated - ASIN Creation Violation - Weird! - Please Help

Hello All

Been selling on Amazon for years.
I was the first in the UK to sell Variations of printers and then off course everyone jumped on lol.

We have today had our account Deactivated due to “You have misused ASIN variations repeatedly or impacted customer trust through the usage of incorrect variations.”

I have zero idea what they are going on about.

So now, i have to:
“How do I reactivate my account?
To reactivate your selling account, please send a plan of action that explains:
– The root cause(s) of the variation policy violation.
– The actions you have taken to resolve the multiple misused variations on your account.
– The steps you have taken to prevent the misuse of variations going forward.”

Yesterday we got 2 ASIN creation policy warnings. I will post the first one in full, and then the products in the second one which i assume may have something to do with the deactivation of our account.

Hello,

The listing(s) at the bottom of this message has been edited due to a violation of Amazon’s ASIN Creation policy.

Why did this happen?
Sellers on Amazon.com are not allowed to add invalid variations. This includes, but is not limited to:
– Adding children products that are not actual variations of the parent product (e.g., newer version or model of product, different branded products, etc.).
– Adding duplicate child variations that are not substantially different than other variations within the family (e.g., Red 1, Red 2, Red 3, etc.).

We’re here to help.
If you need help better understanding what is causing this, please reference our “ASIN Creation Policy” in Seller Central Help and review the Variation Policy section (https://sellercentral.amazon.com/gp/help/G201844590).

Have your listings been corrected in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
– How your account has not violated our ASIN Creation policy.
– Evidence or examples that demonstrate that your account has complied with the ASIN Creation policy.

How do I send the required information?
If you wish to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html).

What happens if I do not send an explanation?
If we do not receive the requested information or you continue to violate the Amazon ASIN Creation policy, your account could be at risk of deactivation.

---

Variations Corrected

Parent ASIN: [B086HJXR2K ]
Abusive Children: [B075CHVYNX,B075WY5HBP,B075WXWMLS,B07LB4WT75,B08258FQGB,]

You can view your account performance in Seller Central (https://sellercentral.amazon.com/performance/dashboard?reftag=email_warn) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Sincerely,
Seller Performance Team

And the second lot of products are:
Variations Corrected

Parent ASIN: [B075WYF1MP]
Abusive Children: B075CHVYNX,B075WY5HBP,B075WXWMLS,B07LB4WT75,B08258FQGB,

Now you may notice that the Children are the same on both warnings.

The only thing i can think off is that they think we have the same Variations on 2 different Parents, however we do not recognise the first Parent at all. It is not in our system.

Our process, is, we add variations to Printers which are usually, the same printer but each variations have different inks.
The variations on this listing was created by us https://www.amazon.co.uk/Brother-MFC-J6930DW-Wireless-Connected-Printing/dp/B07N6FKMJC/ref=sr_1_1?keywords=mfcj6930dw&qid=1585821703&s=computers&sr=1-1&th=1

Also, the listings on the policy warnings have been on Amazon for about 3 years!!!

Any idea how i find out what the issue is as we have read the documentation and we are struggling.

We have hundreds of variations and they are very good sellers.

Thanks for your help

Paul