@Seller_Huz6FT08OxHAR

Hi Sarah I am hoping you can help me with this one as you have been so helpful in the past.

I have a customer who opened an A to Z on the 29th April ( item not received ). I had already resolved the issue on the 26th April by issuing a refund. I do not understand how he was able to raise and A to Z when I had already resolved the problem.

The reason the item was not recieved was the address was not correct on Amazon so the item got returned to me. I messaged the buyer straight away and told him he needed to update his address on Amazon and refunded him. My appeal was turned down and I have opened a case but it has been pending since the 14th May

order i.d.- 206-0027083-7753142

Yet again Amazon have granted an A-Z and refunded the customer even though the item has been delivered, I appealed with the proof and still they have taken the money from me.

Can any mods help?

Order number 026-1391046-5342700

we have had the same customer open 4 a-z claims for 4 different products which have ALL been delivered we have proof of all deliveries, pictures , gps, signatures etc therefore when we have appealed amazon have granted we win the appeal and changed the ODR from effecting our metrics to thankfully doesn't effect our metrics but it still shows the customer has had 4 refunds? do amazon not reverse the money back to us as the seller once we win an appeal? Tried to contact seller support, open case logs etc but getting nowhere! checked transaction statements on them orders and still shows refund to customer this was over a month ago so surely would have updated by now ? is there any other way to check if we are actually getting these refunds back to our account or do amazon not reverse refunds from a-z claim?