Account Level Reserve - 100% of Profits Being Held With No Explanation
100% of my funds have been put into account level reserve without any explanation or idea of when they will be released. This has significantly impacted my business as I am not able to purchase inventory without these funds. Running out of ideas on how to remedy this as Amazon seller support has been extremely unhelpful - often transferring me for hours at a time.
@Steve_amazon @Wyatt_amazon @yokie_amazon @glenn_amazon @Cooper_amazon @emet_amazon @Bryce_amazon @cr_amazon
2 replies
Seller_Uuh1lu5sKdtdI
Same here and when I pressed Seller Support, they "Transfered" my case, and that's the status it's still showing.
What is happening with my funds: Aparently I am on "Payment based on Delivery Date". What they do is take the last estimated delivery date and then add on 7 business days, and then on the 8th day after that, your funds will be released. This ends up being more than 2 weeks in my experience. Why am I on this type of disbursement? NO IDEA and NO ONE will help! Sorry, I'm just venting.
I hope you're not studk on this type of disbursement also, but I suspect you are, especially if a new seller.
Good luck!
Emet_Amazon
Hello @Seller_p1jZTABzIA8jn,
Thank you for posting your concerns with your funds being moved to account level reserves.
Seeing that this concern is regarding funds, but posted in the account health section, I have gone ahead and reached out to our community managers to follow up on your topic. If they are able to offer more guidance on the situation, they will follow up here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
