Inaccurate information on product detail page
Hi
I have 2 listings that I was selling on that got the following violation Inaccurate information on product detail page. I removed both listings from my selling list as both was listed by another seller and had multiple sellers on I put a POA saying all information I though needed saying I deleted the listing in question and checked rest of my listings but it got rejected SS have been no help whatsoever just keeping saying submit your appeal and it must be accepted
8 replies
Seller_BS5lg2keRs2QO
You’d need to share what you sent them really for any helpful comment.
Seller_j17mTGUmSzTJ6
yeah this was the original seller who had put that on there and the reason I think it was removed shall I just keep the same POA but add in the fact that there was contact details one the product detail page
Seller_j17mTGUmSzTJ6
Changed POA to this
Regarding ASIN: B07SFZPLR9
Regarding Inaccurate Information on product detail page
What Happened
- I listed on catalogue products without checking bullet points to make sure they adhere to amazon rules
- sellers contact details and phone number was in the bullet points which is against amazon policies
What I have do to fix the problem
- I took action straight away and removed offending Product from my catalogue
- I reviewed all my listings to make sure they comply with amazons policies and guidelines
- We’ve carefully read and reread throughly all amazons policies
- Made sure all our listings have no contact details or phone numbers in them
What I will do to prevent similar violations in the future
- Any listing we sell on we throughly go through everything to make sure it complies with amazon policies
- I follow all amazon policies and guidelines
- Before listing any items they’re checked from start to finish to ensure they comply with your policies by our office manager
I believe that these solutions are effectively addressing the policy violation
Thank you for taking time to review my appeal
Seller_HIAF1f8ZYcY5w
Hi @OneToMany
Thank you for reaching out to the forums community appreciate inputs on the thread by @Demel @Postees1
I understand from the post that your account is been flagged for listing policy violation and you have even drafted an appeal towards it.
Considering the plan of action attached, here are few points you would need to focus on while appealing:
Why it was not checked ?
Why the policies were not adhered?
Weren’t you aware of our policies ?
What are the policies you are referring to? kindly provide specific details
Is your office manager aware of our policies? If not how would you ensure he is aware what are the steps you would take to ensure that the staff is aware? What are the resources you would use to ensure they are aware?
Kindly provide specific details on how this would be done what are the steps involved in checking it thoroughly
For more insights on our policy click here
Kindly post in the same thread if you need more assistance we’d be more than happy to assist you.
Regards,
Xavier
