claim money refund

Hi Manojit,

I understand your situation, as fraudulent returns are a major issue for Amazon sellers. Since Amazon is denying your SAFE-T claim without clear reasons, you need to file a well-documented and structured claim to strengthen your case. Here's a step-by-step approach:

Steps to File/Re-Appeal a SAFE-T Claim

1. Provide Strong Proof of the Fake Product Received

Amazon requires evidence that the returned item is not the original product. You should include:

High-resolution images of the fake product you received, placed alongside a genuine silver coin for comparison.

Weight comparison (if applicable) – show the difference between the genuine and fake product using a digital scale.

A video recording (if possible) showcasing the issue.

Brand markings/hallmarks (if applicable) – highlight missing or incorrect markings on the returned fake item.

2. Draft a Clear & Detailed Explanation for Your SAFE-T Claim

Your SAFE-T claim message should include:

Order Details: (Order ID, Product Name, ASIN, and SKU)

Return & Refund Details: Mention the date of return and refund issued by Amazon

Fraudulent Activity Explanation:

The buyer returned a fake item instead of the original silver product.

Amazon has refunded the customer without verifying the return.

You have submitted clear evidence proving fraud, but the claim has been denied without explanation.

Request for Refund Reconsideration:

Ask Amazon to review the evidence properly and reimburse your loss.

Mention that you are willing to escalate the case if necessary.

3. How to Submit Your SAFE-T Claim on Seller Central

Go to Seller Central → Orders → Manage SAFE-T Claims

Click on the denied claim

Select Appeal or Reopen the Claim

Attach all proofs (images, videos, weight comparison, etc.)

Submit your detailed explanation (as mentioned in Step 2)

Make sure to keep all your documentation organized for future reference.

Hope this helps! Let me know if you need further assistance.

Best Regards,