Evri Notification Emails
We are an MFN seller and we have an Evri (Hermes Corporate) account which we use for most of our parcel size shipments. I was wondering if any one knows about the notifications sent out by Evri and how Amazon handles them?
We use ShipStation to dispatch the orders and an email address is passed to the carrier for every Amazon order, it appears to be a random one generated by Amazon for each customer (example below) which is obviously for privacy reasons.
fdfdsff545fdsfdsfd@marketplace.amazon.co.uk
As a test on one order I substituted the random Amazon one with my own email address so I could see what is potentially being sent out to buyers. For the test order I received:
Email 1: We’ve Got It (sent as soon as Evri scan it for the first time)
Email 2: Out for delivery (with 2 hour delivery window)
Email 3: Delivered (with link to tracking for POD)
Email 4 (3 days after delivery): Survey asking about experience and to rate Evri.
What I was wondering is if the buyers actually get these emails? The main reason for asking is we get quite a lot of emails saying orders have been marked as delivered by Amazon but the customer doesn’t know where it is. I then have to send the Evri POD which usually shows it’s been left in some “safe place”.
I wouldn’t have thought we would get nearly as many of these type issues if they were receiving the notifications from Evri, but I’m thinking that Amazon might be blocking them.
Just wondering if anyone knows for sure?
6 replies
Seller_bhSWqoVh7Pn98
I get some updates when Sellers have used Evri to me, so likely similar.
The main issue with Evri, is leaving in the so-called ‘Safe Place’ - which is often a Recycling Bin, put in the back garden, etc. - which I’d not call a Safe Place.
Since they added photos at least you know the place to look.
Yodel and RM do not seem as bad, but are getting worse.
Seller_rGtEcZnu0JTRD
A very high percentage of Amazon buyers have messages blocked, so the emails will never get through to them unless the word “Important” is contained within the header, this is a very common problem on Amazon unfortunately.
I may be wrong but I think on new accounts the option to not receive unsolicited messages is an option that they have to remove, rather than select so the problem will only get worse until Amazon change this.
Seller_ExkX6IN03C3IM
As @Langley_Projects mentions a lot of buyers have their settings on Amazon set not to receive e-mails, sadly Amazon then most of the time doesn’t forward seller communication to the buyer, in most cases this can be resolved by either pressing “mark important” when sending through Amazon Messaging which can not be done for a first contact as far as I know or adding IMPORTANT to the e-mail subject.
But even when customers have their settings to receive all communication the following two things are also needed:
- Add the send from e-mail address that EVRI uses on your messaging permissions (right hand side, see screenshot)
- EVRI would need to include the Amazon order ID in the subject line for Amazon to accept the e-mail
Most couriers however do not include this information when sending out e-mails (often the couriers won’t even have the Amazon order ID when you use your own ID’s)
