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Another Buyer wants a refund.
Hello everyone,
I have another buyer requesting a refund, this is becoming ridiculous, how do we combat this, I asked myself, I am at the risk of my seller fulfilled being deactivated, because a to z claim recently, I am at 5.6%, and now this.
His message was, (It's saying its lost. I demand a refund) This was posted to Republic of Ireland, International Standard. And I am asking him, who confirmed or said it is lost, but no reply from him. I am willing to refund him before this go to A to Z again.
Would refunding him still affects my metrics?
Thank you guys
Sola
0 replies
Seller_d8YGbIjNqwFxn
Refunding yourself doesn't impact your metrics. If it goes to an A-Z and Amazon find against you then it normally impacts your metrics. In theory if you use buy shipping you shouldn't get a defect but often Amazon ignore their own policy on this.
There are a lot of buyers requesting refunds at the moment. Amazon are telling buyers items are lost where there is no tracking or delivery scan. Some buyers take advantage of this to get a free item
Seller_FQHkqHJI5SqTh
For future reference, DPD are cheaper, fully tracked and quicker for parcels 750g+ than RM Standard to Ireland.
RM Tracked is also only a few pence dearer than Standard 750g+ too.
JiAlex_Amazon
@Seller_AL7jZM0Fpq6zj
I wanted to follow up on your post. If you consider necessary, meaning if you notice this is a constant behaviour of the buyer, you have the option to report it. Using report violation tool.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
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