FBA shipment lost
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Seller_Cb1MQzjL1dEOi

FBA shipment lost

First-time Amazon seller. Sent 24pcs of products to FBA warehouse. Shipment/BOL created on 6/17, Picked up a week later. The last report was on 9/15 with 0pc received. And status just shown closed. When I tried to get support, the website was only shown as not eligible for investigation.
Is there any way to file a claim or get support?

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Fulfil Orders
Tags:FBA, Lost shipment
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Seller_spBEmM4GC9jW1
In reply to: Seller_Cb1MQzjL1dEOi’s post

Closed does not mean complete. It is automatic after 90 days. Your inventory will still be received.
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“or your shipment has been open for more than 90 days since creation, whichever is first. Amazon will continue to receive shipments that already have a confirmed dock appointment.”

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