A-Z claim, not receive return product, Amazon auto-refund
Buyer bought my a product of mine 800$, after a week he made a return request with label "Bought by mistake". I sent him a message told him I will deduct from his refund amount for the delivery cost for 2 ways, in case he accept my suggestion, I'll create a return label for him. He did not response anything. Then he opened an A-Z claim with the label "Different from what I ordered". After a few days by Amazon's investigation, Amazon auto refund to the buyer while I have not received my package. I appealed many times but A-Z team stand with their decision. What should I do?. Lost product & lost money, what an unfairness for seller!
3 replies
Seller_4zBzdtgCyS9EI
When someone requests a return, you authorize the return and provide a return label.
You do NOT tell them what fees you are charging and ask them if it's ok.
That information should be in your return policies.
Danny_Amazon
Hello @Seller_nYnDEFFYyZmRD- appreciate you joining us here on the seller forums and I'm glad to see one of our forums vets has already chimed in with some savvy guidance.
You can view this help page on managing seller fulfilled returns, which has a link out to the pathway for updating your store's specific policies.
Let me know if you run into any issues there, thanks!
-Danny
