Buy with Prime Button - Missing Product Payment for 3+ months
I had a buy with prime button on my website, and sold an item off Amazon. They shipped it and charged me, and then no payment was made, and it's not in my transactions. The button no longer shows up (disabled on Pay w Amazon account suddenly), and they're not addressing my email as to where that order went. They simply shut down my Amazon Pay. No idea what's going on. Two weeks and the help case log sits there. What's up with this? anyone have this experience? This item is one from my brand that I make myself, Salty Bod, and it's $39. So this isn't a cheap item that has suddenly disappeared.
It has been many months since the product was purchased and this happened.
Micah replied 3 days ago, to this 2month old post, and the thread is 'locked' and I cannot reply. So here is my case ID that you asked for: ID 13750032531...
Also, I have asked TONS of times why my seller app isn't being approved and gets denied, even though I have ALL required fields (invoice from distributor, name/address/email/product/quantity/brand/etc). I've opened the case and they just deny and don't even reply. I have 100% good selling history and I've been growing this for a few months, and right from get-go things go weird and it takes a long time to get response. Please help, because other than weird things w/ no proper customer service, I've enjoyed selling cool stuff that's hard to find, to people who want it, while I try to grow my actual brand that I made product for. Thanks in advance. Here's the ID for the 2nd problem: ID 14002735281
3 replies
Steve_Amazon
Hi @Seller_nZoy0W9VRsnPx,
Steve from Amazon here, thank you for reaching out and I am sorry that you are experiencing issues. I have escalated the Buy with Prime issue to a team for additional review and will follow up as soon as I have more information.
For your second issue, can you clarify if this is brand related? I was unable to find anything with the case ID provided however I do see that there is an application for approval to sell a product under review.
For certain products, brands, categories, and sub-categories, we require sellers to obtain approval before listing products. If your application is rejected, please review the correspondence sent to your case log or email client and review the approval requirements again. Your documents may not have passed our review. You’re welcome to submit a new application, provided that you upload new documents for review.
Please reference this resource for more information on products that require approval.
Thanks,
Steve
Steve_Amazon
Hi @Seller_nZoy0W9VRsnPx,
The escalation team is asking that you create a new case to Seller Support for this issue and drop the case ID here. When creating the case, please be sure to create the case to Support and not the Seller Performance team.
Please let me know if there are any questions on this process.
Thanks,
Steve
Steve_Amazon
Hi @Seller_nZoy0W9VRsnPx,
I am checking in here to see if you were able to create a new case to Seller Support for this issue yet? If so, please provide the case ID and I am happy to review this.
Thanks,
Steve
