Hello,

All of my funds are in reserve at the account level. I contacted seller support but there was no solution yet. Everything is normal with the account. My account got checked by account health team and seller support team and there has been no issue with the account. I contacted seller support times and times, but end at forward emails and no response from Amazon yet. Please tell me why it was blocked. I have some payments to make. Who can help me?

Hi everyone,

I've had an account with amazon for 3 months and 100% of my funds are tied up in the account level reserve, I've now dried up any funds for stock purchases for the business and amazon support have not got back to me about the issue after contacting for over a month.

My deposit account is showing as verified and my account health is good, so I'm just wondering if anyone can think of anything on my account that might not be valid that I can easily fix to get this resolved.

I'm at a lose end as I'm running dry on almost all my inventory.

Kind Regards

I have 100% of my funds in account level reserve, nearly 10k i have not had this sorted see the amount of case's i have opened, calls, emails etc this has put me into debt. being passed between account verification and account disembursement. the fault lies with account level reserve team, see case logs unanswered

24 February 2025 at 03:24:23 pm GMT 10849527502 Pending Amazon Action

Forwarded Phone Contact

24 February 2025 at 02:13:06 pm GMT 10849336652 Pending Amazon Action

Other account issues

24 February 2025 at 10:33:49 am GMT 10848421492 Pending Amazon Action

Other account issues

20 February 2025 at 11:55:21 am GMT 10835840722 Transferred

Other account issues

19 February 2025 at 10:53:15 am GMT 10829100952 Pending Amazon Action

18 February 2025 at 02:16:22 pm GMT 10826330642 Transferred

18 February 2025 at 02:16:19 pm GMT 10826340092 Transferred

18 February 2025 at 02:03:59 pm GMT 10826246052 Transferred

My Bank Account is fully verified i have confirmation and ive asked that team and its not that thats holding it up it is directly account level reserves for no reason. account is healthy, i am below KYC there is no reason for it. its ruining my livelihood and i have no spare cash ive already had to take out a loan to get by.

i have also emailed these teams directly and still have got nowhere, not even a reply, the replies i get are not even related to what i am asking and refer to disemburstment rather than money stuck in account level reserve, a huge amount of money