Feature Offer Eligibility Error - Need Support
Dear Amazon Seller Support,
This is my Active Case ID for the matter: 18038752701
I am writing to formally request the reinstatement of my Feature Offer (Buy Box) eligibility within the Video Games category.
My account previously held Feature Offer eligibility for products in the Video Games category. However, I have recently observed that this eligibility has been removed, and my listings are no longer winning the Feature Offer, despite meeting all stated performance metrics and requirements.
I believe this removal of eligibility has occurred in error, as my account consistently maintains excellent performance metrics, including:
High Order Defect Rate (ODR) below 1%
Positive Customer Feedback Score
Consistent inventory availability for relevant ASINs
I have reviewed the Feature Offer eligibility requirements and am confident that my account continues to meet or exceed all criteria necessary for this category. The sudden change in eligibility is impacting my sales and business operations significantly.
Could you please thoroughly review my account's eligibility status for the Video Games category and reinstate my Feature Offer eligibility as soon as possible? I am prepared to provide any additional information or documentation required to facilitate this review.
Thank you for your prompt attention to this urgent matter.
@SEAmod@Glenn_Amazon @Danny_Amazon @Jim_Amazon @KJ_Amazon@Rose_Amazon
@Cooper_Amazon
@CR_Amazon
@Josh_Amazon
@Michelle_Amazon
@Manny_Amazon
3 replies
Glenn_Amazon
Hi there @Seller_5pCeF8IySo4ym,
Thank you for reaching out with your concerns with your Featured Offer Eligibility. I've requested an internal review but I won't be able to share the specific results. However I will indicate when the review is complete. Thank you for your understanding.
-Glenn