hello i need some help i have been backwards and forwards with amazon for 3 weeks over VAT establisment. They believe i am a non-uk business. i am a limited company set up on companies house and do not earn 85k therefore I am registered exempt from VAT (since september 2023 when i started) Amazon have said i owe £1400 in vat, is this correct or have amazon made a mistake? 

Here is email from amazon 

”Thank you for your submission. We reviewed the information provided, but we need additional documentation to determine whether you are established in the UK for Value Added Tax (VAT) purposes.Why did this happen? We must collect and remit VAT from non-UK established selling partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement:”

I have sent over, my ID, business incorporation but amazon want more information to “prove I am uk established for VAT” but i am not registered for VAT can anybody please help all disbursements have been suspendedThank you for any help

I am a new seller to Amazon so appreciate if any more experienced sellers can help me with a query.

My defect rate is at 100% for VAT invoicing as I have had 1 purchase from a Business customer. I'll be honest, in my naivety I did not realise I had to send invoices out for these. Amazon have emailed me and I have now switched on the automatic invoicing from them.

I've had a 2nd email now saying the same thing. Do I have to go back and find that Business purchase and send them an invoice to bring my defect rate back down? I am VAT registered but I only sell on Amazon so have never had to produce an invoice before. Any tips on how I do that? Is it as simple as finding a template online and putting my company details on it?

Thanks so much if you can help advise.

As above I am a sole trader (account was transferred to me from a previous Ltd company that went bust last April).

I have declared that I am VAT exempt since I have yet to hit the £90K limit (of course I will register for VAT if that happens).

I am selling only to UK customers. I have been verified via KYC and have an email from them saying I am an established UK business.

Amazon on my first 7 orders have taken VAT under some legislation called "Marketplace Facilitator order".

As far as I can tell, since I am a) established in the UK b) selling to the UK an c) not VAT registered, then Amazon should not be taking VAT from my orders right?

I am going round and round in circles with them so would welcome so advice from anyone having managed through the same issues.

Many thanks.

Paul.