Account has been deactivated
Hello,
Can any one help my account has been deactivated after failed verification process after 10 years plus as a seller on Amazon with excellent feedback across the board on all metrics.
I have tried to appeal but to no avail. They seems to have change the payments account verification process and their requirements are vary vague. Please take note.
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Your payments account has failed our verification process. As a result, you can no longer sell on any Amazon’s UK or European Marketplaces. This decision is final and not subject to appeal.
You can access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.
If you have funds in your account, they will be available after any amounts for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. Please contact payments-investigate@amazon.co.uk if you have questions about funds.
If you have any items stored in Amazon’s fulfillment centers, you need to contact Amazon Services Europe Sarl to create a removal order within the next 30 days (https://sellercentral-europe.amazon.com/gp/ssof/knights/items-list.html). You can choose to dispose of this inventory of have it returned to you. If you do not create a removal order within the next 30 days, we will dispose of your inventory and you will be debited for standard removal fees.
For more information on creating a removal order or any related standard removal fees, you can contact Amazon Services Europe Sarl at any time.
http://sellercentral.amazon.co.uk/gp/contact-us/contact-amazon-form.html
The Amazon Payments Team
Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services.
56 replies
Seller_esvgLzKXw2YAl
Ok, silly question, but is your bank account on the list of approved accounts?
What exactly have they told you when refusing to verify?
Seller_i4iELVSvuxVN8
Hi Neil,
The same business bank account that I had for the last 15 years and has pasted Amazon payments verification before no problem.
Amazon has said nothing just sent me the email above and deactivated my account, so I appealed and they just sent me the same mail again. There is no way to talk to anyone also.
The first email was:
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Hello,
We recently contacted you about our review of your account.
To help us complete our review, please upload the information requested within 6 days to our secure document upload page: https://sdu.amazon.co.uk.
Please ensure the documents provided are dated within the last 90 days.
If you have any questions, you can contact us at any time (https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html). Please reference XXXXXXX
Sincerely,
The Amazon Payments Team
Amazon Payments Europe S.C.A. (société en commandite par actions), partnership limited by shares, is a company registered in Luxembourg, Registration Number (RCS Luxembourg) B 153 265, with its corporate office at 5 Rue Plaetis, L-2338 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe SCA is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10). Payments.amazon.co.uk and Amazon Payments are trading names of Amazon Payments Europe S.C.A.
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The link only asked for a Utility bill and and Business licence.
As the process stated a Business License in the UK are only for alcohol
sales, construction, selling (or hiring out) animals, events and health and
beauty. Which, I do not sell any of those listed items.
https://www.gov.uk/browse/business/licences
I provided my Unique Taxpayer Reference Number, as I am not VAT registered. Which, I
have provided in the past and has been fine for the payment verification
process.
Seller_i4iELVSvuxVN8
Hi BonChoixUK,
Yes, I upload the documents well with in the specified time period.
I’m just trying to be completely transparent so, it may help some other sellers who may get the same “review of your account” messages. Just, be careful as Amazon are being extremely vague on what they require to get past this.
Seller_i4iELVSvuxVN8
None of the companies in your link
" If you do not use a PSP, but instead are using a bank account directly issued to you by a deposit-taking bank, no action is required."
Seller_frU4q3h5QZPCk
Sir, I have got the same issue, please let me know have you solved?
Seller_rQul7SvZODdTC
I just had this issue - it seems to resolve itself when i stopped using my VISA business card as the charge method, and changed to an AMEX personal card. … as seen in the press amazon is not accepting VISA from 1/1/22…looks like they jumped the gun! my bank could not help either apart to say they often block amazon because of all the fraud…
Seller_DqVzngG6yzpZ1
You have certain rights under GDPR, Safeguards against automated decision-making, GDPR Article 22(3)
Automated decision-making (ADM) is a type of processing that is regulated under the GDPR to protect people against unfair decisions taken by automated means, such as algorithms (bots). The rights provided under Article 22(3) GDPR include the right for the data subject to express his/her point of view, the right to contest the automated decision, and the right to obtain a meaningful human intervention. In this case, Amazon has not properly informed the seller about the existence of such ADM, they also denied them the possibility to effectively contest the decision, leading to substantial financial loss for the seller.
Simply state your GDPR request and they will have 30 days where they must provide the information to you, by law. This will require human intervention. When you access the details of what is required you can then take appropriate action to restore your account. The problem that recurs so often in these seller forums is that many people have no idea what to do, or what to provide, as a bot simply sends generic emails, and talking to a human is almost impossible, but not completely. The point is, many people simply give up, but if you think about if Mr Bezos was to be an Amazon seller, sooner or later he would have issues with his seller account, as everybody does, even those who stick to completely to the rules and bend over backward for customers. The difference with Mr Bezos is that he has access to legal advice. So if you’ve stuck to the policies and do everything by the book, including keeping your mutual customers happy, then simply don’t give up, know your rights and use them.
You can read more about this and how others have dealt with it by searching for “GDPR complaint: Airbnb hosts at the mercy of algorithms”
Seller_hr6OR2P4QNvFf
I think your problem is related to PSP OR VAT, why you didn’t apply for VAT ??
Seller_frU4q3h5QZPCk
Any update about account deactivation?
Seller_frU4q3h5QZPCk
No
Did you try to change the deposit method too?
