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Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.5K replies
Seller_sBxp52OplDv9R
Is there any update on my ASIN's.
@Spencer_Amazon
Seller_Zd2v5nXf6REDc
I would like to provide further details regarding the recent fluctuations in our Featured Offer Buy Box status:
Timeline of Events:
Last Week: Our Featured Offer Buy Box was unexpectedly removed for ASINs B0D28BZ96T and B07HHCN7FD.
Three Days Later: The Featured Offer Buy Box was reinstated for both ASINs, and our sales performance returned to normal.
Today: The Featured Offer Buy Box has once again disappeared for these two ASINs.
Our fulfillment method remains FBA, and our account health metrics continue to be in excellent standing.
We have contacted seller support multiple times via call and live chat, but have not received a satisfactory resolution.
Request for Immediate Assistance:
Given the repeated and unpredictable nature of this issue, we urgently request that this matter be escalated to your internal technical team for a comprehensive review. We need to understand the root cause of these fluctuations and obtain clear guidance on how to maintain consistent Buy Box eligibility for our products. We appreciate your attention to this matter and look forward to a prompt and permanent resolution.
Thank you for your continued support.
Best regards,
@Spencer_Amazon@Winston_Amazon
Seller_m4Aq58I1l99oz
@Spencer_Amazon
Hi
We have encountered a critical issue where nearly all of our listings have lost their Featured Offer eligibility. We have opened a case with Seller Support, but the issue remains unresolved.
Could you please forward our ASINs to the technical team for further assistance? Here are five examples:
B0D8TCNB73
B0D8TDQX6C
B0D8TDD48L
B0D8PZZ5JB
B0D8J99QS5
Your help would be greatly appreciated.
Thank you,
Jocelyn
Seller_RyOPYJEt6IgE8
ASIN: B0CRYC666D
HI @Spencer_Amazon
I am facing the same issue: Lost the buy box! Please help fix it ASAP.
Thanks!
Please note the following details:
All my products are fulfilled by Amazon (FBA).
My products are currently in an "available" sellable status.
There are sales records available for my account.
Seller_2XrTU1Pw73Md8
@Spencer_Amazon
I have the same issue. Please could you investigate this and enabled featured offers for the following ASINs:
• B002D3ZJD0
• B000R343NA
• B000ASALU6
• B002R2FDZ6
• B004XU6RTG
• B0046EDCYM
• B0002GZ9ZS
• B000ILZERU
• B000260OYO
• B000MX7KA8
• B000F5S26E
• B006GQM0UU
• B001COQW14
• B08PDRKNY4
• B007R3NTME
• B00S3G3BZY
• B07H4WJYTK
• B08PT1K156
• B08QJR6NSG
• B084QLM836
• B098B7VLC2
• B0983TJDHX
Seller_xh5nGgLkmdaka
Hi @Spencer_Amazon
This issue is still ongoing with the following ASIN:
B00NW4RQNK
Please can you forward the above to the appropriate team?
Many thanks
Seller_7Ei7ntto5WiRd
@Spencer_Amazon
after i make the listing all ok with buy box,
but after 1 hour i lost the but box with address outside USA.
now address outside USA no buy box.its critical bug! the screenshot its of the listing before and after, (now no buy box, proof of bug)
my bug in all this ASIN B0D99LV43G, B0D9M274YT, B0D9M1MD7Z, B0D8KNSFGX
even i change to FBM not buy box,( shipping template ok, import ok, Featured Offer eligible- yes )
its bug
please help me with it
Seller_sBxp52OplDv9R
Hello, @Spencer_Amazon no updates till now.
Waiting for response.
Seller_ZrV6wUxwnVFwN
@Spencer_Amazon
Hi
We have encountered a critical issue where nearly all of our listings have lost their Featured Offer eligibility. We have opened a case with Seller Support, but the issue remains unresolved.
Could you please forward our ASINs to the technical team for further assistance? Here are five examples:
B0D8QL5SP1
B0D7VM929L
B0D8QHG1RY
B0D8QJTC4B
B0D8QKKJ3C
B0CZNL48HX
Your help would be greatly appreciated.
Thank you
Seller_EzXzcscwXWcQo
Hi , @Spencer_Amazon @Simon_Amazon
it's been one week and we lost our buybox its our new brand launch with lots of inventory in Amazon warehouse and on hold at our warehouse and our buybox is suppressed we really need your help in this case cause we are facing loss right now and paying storage cost I request you to please look into this matter our two or more Asins are suppressed and account all matrix are fix
we sent an email to the managing director but not get that matrix which i am following as per there replies and from my side all matrix are fix in my opinion its a glitch from amazon side
B0D23148H2 B0D22LRGP8 B0D233F4JK B0D22VLVJ8
Seller_YTttKqogdNac4
We are facing same issue, have tried everything that we could kindly help
ASINs: B0D22LRGP8, B0D23148H2
@Spencer_Amazon
@Winston_Amazon
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