Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.7K replies
Seller_Zd2v5nXf6REDc
HI @Spencer_Amazon, I am experiencing similar problem with two of my ASINs in UK Marketplace. Can you please check on your end.
B0D28BZ96T
B07HHCN7FD.
I lost featured offer buybox just before the Prime day. Please fix this ASAP.
Many thanks
Seller_9YvH1ZAGeRHui
As a new Amazon seller, I started my store one month ago. Since then, I have been continuously shipping my products to Amazon, but I have not seen the buy box for my products until they became available for sale. Not knowing what the issue was, I could only blindly seek help from “Amazon seller support”, but this did not resolve my problem at all. It was not until I read posts in the forum that I realized many sellers were experiencing the same issue as me. Hence, I also hope that Amazon can resolve the problem of my store not having a buy box and help me restore my sales on Amazon, I would be most grateful.
Some of Asins do not have buy box to sale:
Eg.B0CMCQQPDR
B0CXSV4GHP
B0CXT53ZSX
B0D4Q9GDLN
B0CYPW59W5
B0D41DPVTK
B0D4112QKY
B0D2W2S5RF
B0D1292TJK
B0D3LS7L4L
B0D2W13516
B0D3DQZJ9G
B0D1R15VLW
B0D1R46LT9
B0D17QPZR6
B0CYPXDJR2
B0D4Q1HLQP
B0D3LQQNHB
B0D6G1MTH8
B0D3LPB4GC
Spencer_Amazon
Hello @Seller_Zd2v5nXf6REDc, @Seller_T99xXVkEOyfU3, @Seller_9YvH1ZAGeRHui,
I have forwarded your ASINs to the team.
Regards, Spencer
Seller_cVyvOn7NmH2mR
@Spencer_Amazon
Hi spencer, please can you help? Our store has lost buy box on all our listings.
B0D6WLH4GN
B01ARGC2VQ
Seller_fcpOQvCaJUGoS
Hello, @Spencer_Amazon
I am saddened to say that our shop has recently experienced a loss of buy box for all ASIN in the shop, and I hope you can help with a complaint to resolve it!
Let me begin by stating that we are fully entitled to use the shopping cart.
1. our account is in good health and our shop scores are high, 2. customer reviews and feedback on our products and shop are excellent and our shop and product scores are high, 3. we use FBA for shipping, 4. our products are reasonably priced and we have not had any significant price increases, 5. we have been selling over £3000 per day for the past month, 6. we are professional seller
However, in an accident we suddenly lost the entire shop buy box, and has been more than ten days without recovery, this has caused a great impact on our sales, the shop unit volume from the original more than 100 orders fell to a few orders a day, with the passage of time the impact is still aggravated, I'm very sad that this caused us irreparable significant losses, I earnestly request you to help us apply for the recovery of the buy box, we have been We have been abiding by Amazon's policies and hope to have a long term cooperation with Amazon, I hope you can help us deal with restoring our buy box! @Spencer_Amazon
I think I have the qualification to get a shopping cart, but I have lost the Featured Offer (buy box) all of my products(ASIN), please help me to solve this problem, thanks.
Here's the ASIN of our shop's lost buy box:
B0D5W8S8JC
B0CWTH52XV
B0CN33R92X
B0CXXLGJK9
B0CY5GJDTS
Your prompt attention to this matter is greatly appreciated, and we earnestly hope for a swift resolution to this pressing issue. Thank you for your understanding and support in ensuring the seamless operation of our business on the platform.
Warm regards,
REDSWORDLTD
Seller_Rj9Q2HJphUsj0
Hi @Spencer_Amazon I have the same issue Please see below case number and ASIN's
9999249512
B0842W1T13
B0B3NG96X6
3196074854
5039814011
B0CNZ8FKQF
B0D98RVQDJ
B0D97SX69L
034943770X
349437742
1464221383
B0D96MYXLZ
B09DFK6QCX
B09DDM36MW
B07BW6R97V
B08ZDRH3ST
B00RPWBM7Q
B09GXB9XTR
B01N23J5C1
B004S9WHUU
B0C32KG2TT
B078T2D5Y6
B09V4W1P9F
B07P9SPFG5
B0BWYQTQ1B
B0CK4TM5HH
B01N7QVLB3
B09Q1DKQKJ
B07BDJSS47
B09BZ9YJG2
B0C2JQF8JY
B00UNIKO0U
B01AVNHK0S
B0B468VTY9
B00S3OL4IM
B013KOJ3KK
B08TCDBQTC
B004MUKRAM
B004K3D0FK
B00IAEYKOU
B00IAEYKOU
B07MZHGWKZ
B09CFP2PHS
B08XXKR7TV
B081S25CFF
B009ODQEBI
B08DDYLKGS
B01K7SCGTC
B01MTEWV8L
B07PB4Y873
B00E4KYE36
B00GDGPGNG
B001O1ECOY
B07FVSKLBG
000846099X
B08CCYFYPX
B09QMPHSCZ
B0CZSGGPDT
B092WDQBLS
B0797F7XW5
B07VFB9PCM
B0CQTNW86P
B07RM1W4XY
B09QF42997
B07QDB9MM9
B0CFK9BKWC
B002KDTGVE
B003M35PW0
B00NNTEOT8
B0B3JMN3KN
B076R7QHJ9
B0CQTPNBDH
B01N10Z0L2
B004RP7O9E
B000MSZTQA
B07TN3MSFT
B01EWVK886
@Winston_Amazon @Ezra_Amazon @Julia_Amazon
@Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon
Seller_IIYYAEP6PqF5P
hi @Spencer_Amazon
this has unfortunately happened to me, I hope you’re still able to help.
My affected ASINS are B0BN1NCPSL, B0C2PZ6JM8, B01CCFPC0I, B00CEY5IUC,B00Q2QK3EE, B00CEY5A50, B00XK4JP0Y, B014TMYBFO, B0009VKK9G, B01H7793RE, B089YWG6RX, B07YKB5GGX, B01BKRXROW, B000AYN7LU
I have a perfect score on all metrics, and a 200/1000 selling score, I don’t know why this has happened but it’s really affecting me, so I would appreciate your help as soon as possible.
Seller_Ef3AxArL6bVjT
@Spencer_Amazon @Simon_Amazon case ID 9952960822
Featured offer eligibility / buy box eligibility GLITCH AGAIN!!
This is happening consistently now every 2 months.The eligibility glitch has been going on since 2017. But Amazon refuses to acknowledge that there is a problem. I have opened the case with case ID 9952960822 on 7th July and Amazon internal technical team is trying to fix it since two week but didn't succeed yet. I am 7 year old seller and top seller in my category with 7000 plus listing reviews, i also missed the prime day due to this technical problem and estimated loss till now is 70,000 GBP. i am receiving the emails from Amazon like below but no progress.... Where i have to go .....
Amazon
23:08
16/07/2024
Hello from Amazon Selling Partner Support,
Thank you for contacting us about the featured offer (Buy Box) for ASIN . We understand that you are having issues regarding a product’s pricing to win featured offer. We have contacted the relevant Amazon team to address the issue and will follow up with you once we have more information.
Thank you for selling with Amazon.
