Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.6K replies
Seller_OkytfsnHULkQB
Hi @Spencer_Amazon we have lost the buy box on 94% of our listings for the last 5 days, majority of them buying Easter listings, at a huge loss to our company. Could you ask the team to look at them as a matter of urgency please? There are 100's but a few examples are;
B07QKDGQLT
B07P54P9ZK
B07B4FNK5F
B0CTHTMZ9B
B0CS6SVBWF
B0DLH82T27
Seller_ZsatC67UAK4O1
@Spencer_Amazon
Hi Spencer , We are facing Buybox(Featured offer) issue from yesterday and we are helpless now as all our Private Label and other listings are not getting buybox despite meeting all the criteria of eligibility. Our account ratings are 1000 with 100% positive seller feedback. We are down now almost 100% of daily sales. We have to pay bills and salaries as all our operations depends on Amazon sales. I am too worried as support team is clueless.
Below are my few ASINs , but I am facing issue will all my 118 ASINs on my account.
B0DHLR6LWG
B0DM5RJXH4
B0DW9FNBHD
B0DWB9R984
B0DM2PXT59
Please solve this issue at earliest as our listing BSR are getting higher that means all our efforts and spent we did on PPC will ruined.
Looking forward to hearing from you soon.
Thanks
Regards
Zaneeta K.
Seller_nvFQ38tuk3MDx
Its not letting me to post whole list so I will Separate it
@Spencer_Amazon
B01H2RZTDQ
B00D45RUY2
B00ASP1WTU
B00BMM9M68
B07NTL87MJ
B096PRRRQB
B00SYPPSF0
B0792QR16X
B0736WVF46
B0CH57T634
B0CH587K21
B00OXAK6UC
B01MRJ89PP
B00QS8G6EM
B0CH586GQM
B0D9BJLTHL
B015ESPHHS
B0CH55KNDT
B00YGPS9BW
B005QH3LS0
B00ED2T156
B00IJY4W12
B09J1K2ZL7
B06XC6JWKG
B0046B65AS
B0DN6MCRCS
B0D4JBS22P
B0CH57JS27
B0157SW0KM
B001FZN2LI
B0D92W6PBZ
B003E68IK6
B0B6BYRVP5
B093LT2N4Q
B0CN4WL9QC
B0BN916F1Q
B0BN92FDVP
B0CLVJZBDS
B094RG2CBB
B0CLVNDQPH
B00DM4XC92
B007POV512
B000PI5GKG
B07P822TBF
B08TTHRXMV
B07T99WMV2
B000EAEAHK
B0CLW64GNK
B0051GNHJ4
B001QJKVU8
B002O0ERAI
B00DPKUKPC
B00BSD64Q2
B0CZF813K6
B0CZF7M19G
B0CZF745SJ
B00IJY4W12
B00NNHHG18
B003TL1ZYM
B084WPYLML
B0DFMHH4Q5
B00LTN9EYA
B000O0Z5K6
B01117V5ZY
B0BXLQD6K3
B00ED2VHAI
B00BMM7MKQ
B09SBP1Z36
B0752ZFMZQ
B0CLVN1TYZ
B0C9X8C4P6
B0BRL8C2FZ
B0D4JBS22P
B07MZ6NF1G
B0D9BLJTCK
B07Z9NZRR8
B09PTQLP6W
B083TBK9HY
B001FZN2LI
B08RXD1CDH
B00Q5K6FNA
B07BJK336Z
B00EY7RJRM
B001QJAYK0
B0CLVJZ4DQ
B0CLVMJL2H
B08V9FGH4Y
B008VEKPF2
B08F714YBJ
B07SF7FG3D
B0788QKCJD
B0BDNJ4SW4
B003DORM2O
B07KJS59DZ
B00E3QEZOO
B01G7F3UGC
B071RDC855
B0CLVN37JF
B00BG4R7F0
B0CLW7XJ1N
B0D41PS2C6
B07MKH7188
B00F1WMP1Y
B073XLMY11
B006XFGOXS
B005G40EYM
B089YVGRG4
B089YWBQ68
B00ISX2WLG
B06Y6SW7J1
B076XX2411
B005HSGPRC
B098NSLL2G
B008H4KYSY
Seller_l3Hq10nfwxfLm
Hello, @Spencer_Amazon
I am saddened to say that our shop has recently experienced a loss of buy box for ASIN in the shop, and I hope you can help with a complaint to resolve it!
Let me begin by stating that we are fully entitled to use the shopping cart.
1. our account is in good health and our shop scores are high, 2. customer reviews and feedback on our products and shop are excellent and our shop and product scores are high, 3. we use FBA for shipping, 4. our products are reasonably priced and we have not had any significant price increases, 5. we have been selling over £3000 per day for the past month, 6. we are professional seller
However, in an accident we suddenly lost the entire shop buy box, and has been more than ten days without recovery, this has caused a great impact on our sales, the shop unit volume from the original more than 100 orders fell to a few orders a day, with the passage of time the impact is still aggravated, I'm very sad that this caused us irreparable significant losses, I earnestly request you to help us apply for the recovery of the buy box, we have been We have been abiding by Amazon's policies and hope to have a long term cooperation with Amazon, I hope you can help us deal with restoring our buy box! @Spencer_Amazon
I think I have the qualification to get a shopping cart, but I have lost the Featured Offer (buy box) all of my products(ASIN), please help me to solve this problem, thanks.
Here's the ASIN of our shop's lost buy box:
B0F1MQ7FJS
B0F189SZQS
Your prompt attention to this matter is greatly appreciated, and we earnestly hope for a swift resolution to this pressing issue. Thank you for your understanding and support in ensuring the seamless operation of our business on the platform.
Warm regards
SQUAREEMPERORLTD
@Spencer_Amazon
Seller_l3Hq10nfwxfLm
Hello, @Spencer_Amazon
I am saddened to say that our shop has recently experienced a loss of buy box for ASIN in the shop, and I hope you can help with a complaint to resolve it!
Let me begin by stating that we are fully entitled to use the shopping cart.
1. our account is in good health and our shop scores are high, 2. customer reviews and feedback on our products and shop are excellent and our shop and product scores are high, 3. we use FBA for shipping, 4. our products are reasonably priced and we have not had any significant price increases, 5. we have been selling over £3000 per day for the past month, 6. we are professional seller
However, in an accident we suddenly lost the entire shop buy box, and has been more than ten days without recovery, this has caused a great impact on our sales, the shop unit volume from the original more than 100 orders fell to a few orders a day, with the passage of time the impact is still aggravated, I'm very sad that this caused us irreparable significant losses, I earnestly request you to help us apply for the recovery of the buy box, we have been We have been abiding by Amazon's policies and hope to have a long term cooperation with Amazon, I hope you can help us deal with restoring our buy box! @Spencer_Amazon
I think I have the qualification to get a shopping cart, but I have lost the Featured Offer (buy box) all of my products(ASIN), please help me to solve this problem, thanks.
Here's the ASIN of our shop's lost buy box:
B0F1MQ7FJS
B0F189SZQS
Your prompt attention to this matter is greatly appreciated, and we earnestly hope for a swift resolution to this pressing issue. Thank you for your understanding and support in ensuring the seamless operation of our business on the platform.
Warm regards
JUFENG_LIMITED
@Spencer_Amazon
Seller_njkkk6Eapw0jm
@Spencer_Amazon we have lost featured buy box since 4th April on majority of our listings and our sales is down 90% daily, can you please help us as our colleagues have no work to do, we are 100% amazon focused business only.
Our health score is 1000
our feedback is 100%
majority of our products are highly rated
ASIN for example : B0DRVVFWDT B0D3VNCZLW B0D9HD6F5C B0DFWMTCHW B0DFWWTVX7 B0DGY4GVBK B0DGY5D57H B0DH2PRTW8 B0DH2PSRHS B0DH2VC3RS B0DJRKSNLL B0DJTFVJLK B0DK3L5V3S B0DK3KHD6X B0DK3P7NDM B0DL692VMY B0DLP3T7WN B0DLPGRRPM
Seller_nvFQ38tuk3MDx
The account was fixed for 2 days now today the same issue happened. Please send the ASIN's again to the team. @Spencer_Amazon
B01H2RZTDQ
B00D45RUY2
B00ASP1WTU
B00BMM9M68
B07NTL87MJ
B096PRRRQB
B00SYPPSF0
B0792QR16X
B0736WVF46
B0CH57T634
B0CH587K21
B00OXAK6UC
B01MRJ89PP
B00QS8G6EM
B0CH586GQM
B0D9BJLTHL
B015ESPHHS
B0CH55KNDT
B00YGPS9BW
B005QH3LS0
B00ED2T156
B00IJY4W12
B09J1K2ZL7
B06XC6JWKG
B0046B65AS
B0DN6MCRCS
B0D4JBS22P
B0CH57JS27
B0157SW0KM
B001FZN2LI
B0D92W6PBZ
B003E68IK6
B0B6BYRVP5
B093LT2N4Q
B0CN4WL9QC
B0BN916F1Q
B0BN92FDVP
B0CLVJZBDS
B094RG2CBB
B0CLVNDQPH
B00DM4XC92
B007POV512
B000PI5GKG
B07P822TBF
B08TTHRXMV
B07T99WMV2
B000EAEAHK
B0CLW64GNK
B0051GNHJ4
B001QJKVU8
B002O0ERAI
B00DPKUKPC
B00BSD64Q2
B0CZF813K6
B0CZF7M19G
B0CZF745SJ
B00IJY4W12
B00NNHHG18
B003TL1ZYM
B084WPYLML
B0DFMHH4Q5
B00LTN9EYA
B000O0Z5K6
B01117V5ZY
B0BXLQD6K3
B00ED2VHAI
B00BMM7MKQ
B09SBP1Z36
B0752ZFMZQ
B0CLVN1TYZ
B0C9X8C4P
B0BRL8C2FZ
B0D4JBS22P
B07MZ6NF1G
B0D9BLJTCK
B07Z9NZRR8
B09PTQLP6W
B083TBK9HY
B001FZN2LI
B08RXD1CDH
B00Q5K6FNA
B07BJK336Z
B00EY7RJRM
B001QJAYK0
B0CLVJZ4DQ
B0CLVMJL2H
B08V9FGH4Y
B008VEKPF2
B08F714YBJ
B07SF7FG3D
B0788QKCJD
B0BDNJ4SW4
B003DORM2O
B07KJS59DZ
B00E3QEZOO
B01G7F3UGC
B071RDC855
B0CLVN37JF
B00BG4R7F0
B0CLW7XJ1N
B0D41PS2C6
B07MKH7188
B00F1WMP1Y
B073XLMY11
B006XFGOXS
B005G40EYM
B089YVGRG4
B089YWBQ68
B00ISX2WLG
B06Y6SW7J1
B076XX2411
B005HSGPRC
B098NSLL2G
B008H4KYSY
B000PIVD08
B00OXA1ZA2
B00NKFUKCA
B01H2S0V88
B000PIWTBK
B00OXA7PG0
B005JFFY02
B07QFF7DCM
B00AT28D2G
B00AAZ3Z1G
B00AAZ3Z1G
B07YR8L8BS
B000YUBR0S
B001GCRP7M
B007RFM7OS
B07PH1N6JK
B0DPGL4WTM
B0CKNHRHMF
B01BPB17AE
B0BHHYFNT9
B010VW287E
B01G2IUJX6
B07FYBZYFF
B06W5LWYCV
B014VAG8H8
B0DPGM8XX2
B084LLXRLD
B0BYZQP8Q1
B0BYZQLL8Z
B0BZJHY26H
B0BZJKWS47
B0BYZTHWGR
B0BYZR3BH1
B0BZJHB5TM
B0BZJDP4C8
B01MTNHB4W
B08XB6HV7Y
B08XB27Y3G
B01N66L33C
B09L488KL8
B0144JWIA2
B0CLW9C1GL
B007TKJ280
B01D1P4PMY
B07BF56NNM
B00HNNTPWQ
B07XJ733SR
B079GTHTPS
B01LWXK6QL
B00WUD1CEI
B01MRPNCP7
B006G67UQO
B086JZDHQG
B00IS47PY4
B07H6Z71BG
B0CP2D5FX1
B094DLL1DR
B07CP1DPTP
B01117VQ26
B08419NFQ4
B000KHTES2
B0042TVKZY
B09BBJYRMQ
B0CLVWM3BF
B006O00BW2
B014RGS48C
B001C5I4BO
B00V9ZU3HA
B00V9ZTV14
B07RCC64RW
B0CHRPZCSB
B09PTHYQTR
B0DYT548PM
B0BZDTH7WB
B079BYSWXY
B0BKGF39JZ
B0765Z8XD5
B07BR5NJJH
B0CLTWMXMT
B01117UJ0Q
B07WVSMTCS
B00ABHNOI2
B00YJPC5H8
B004REIXS6
B08Q4KSW58
B0CT5T1BWL
B07HPDZ4SX
B0B1ZHDZTZ
B07YJ328TF
B08KTFLM9F
B00OBWB6BK
B0040LQWOI
B0CMJZVRYR
B0CMKDQC68
B0D31DXV44
B0D31HNCWX
B0D31DSD6J
B0D31DWDXK
B0D31GYYBX
B0D31FM1LL
B00WGS5ZNG
B082P3N11C
B09ZHZDB9H
B0CMJTY9H4
B00RAGU2TG
B08FYG9999
B0847BLR9F
B077GRDPK8
B08GQXJFM2
B003DON8NG
B08562DYNH
B08HJZVXZC
B00EL8I5OK
B0DCC7LCDK
B003UP1OAM
B002VRG10S
B0C37VBDXW
B000T9E0CQ
B00E6W4UEA
B00BG4R1VU
B01BLGZOKW
B071R6J2F5
B000PIWQNQ
B00LOL4MXA
B0068Z0S4Y
B00BDT0020
B07RVLLR7K
B01N7VLO61
B072JV5BLS
B0070PK7X8
B06ZYLTL9M
B089YWBQ68
B00BMM9UNI
B01MT54I4Q
B00BGAHI2G
B00OPF2VG2
B097F4SNRF
B089WJGRTC
B06X6HLYC1
B00F1LXSX4
B00JP3OM0M
B000TAUQTG
B07X3PFVXM
B081B2PZR3
B00EL8I5OK
B0DCC7LCDK
B003UP1OAM
B002VRG10S
B0C37VBDXW
B000T9E0CQ
B00E6W4UEA
Seller_bXowKoZyQQQKS
Hi @Spencer_Amazon
Can you please help us get buybox back for the following ASINS. These have been fixed in the past but now disappeared again. We don't have any issues on the account health/price health.
B00VNS8UCI
B01C2ZYL6O
B07KWYKN6F
B01878PZEW
B0081PQJI8
B018U1MN9G
B0C7CY63RS
B018ICCCT8
B00RD3QX08
Thank you,
The Whitby Team
Seller_sz9M6E3L8y6SZ
Hi @Spencer_Amazon
Please I need urgent help. I have 360 ASINs but have lost the buy box to all ASINs. When I am the only seller to 330 ASINs.
please see the few ASINs below: My case Id is 11036614542
B0DWG2X33S
B0DNFS6HQD
B0D7FGYMHV
B0D7NZWBT6
B0CTLPN2W1
B0D3Y8GPK7
B0CYM46R3V
B0D3CVGNJ4
B0CZJ9RXFZ
B0D1SVMRNG
B0D3YBKHQM
B0CS29BNF5
B0D8TTZRMK
B0CV81HFXF
B0CZPJ3J67
B0D3VJRZBP
B0CYM4RYQB
B0CTKZ57CQ
B0D6LSJYQ9
B0CTL115X5
B0D7NMQVFJ
B0D3Y4L3FB
B0D7GBM1C3
B0D3CV11YF
B0D96CDDL6
B0D47G58GR
B0CTKZDCP2
B0CYM5R755
B0CS26H5ZW
B0D6PTSRMQ
B0CV644WW3
B0CTL166PJ
B0CVF69MT2
B0D6PCG2HK
B0D6PJYV2Y
B0CYTZSKBF
B0CVFBM8RG
B0CVFBKCN9
B0D7NRNQWR
B0D29D572T
B0D3CRHPRJ
B0CVF8SP65
B0CXCLQJMD
B0D3Y55J6J
B0D9CH7LPK
B0CTVQQT81
B0CTL44K6W
B0CV7ZNWVT
B0D5VZ5CFL
B0D47GGM7Q
B0D8Z8W6Y4
B0D6PGV1JG
B0CTVPXBRY
B0D5VZ1NFQ
B0D5VY4TM2
B0CV6VM9TJ
B0CZPFR3X2
B0D6LXCG72
B0D38FG574
B0D96GQK7T
B0CVF7V8JW
B0D6Q1LFT2
B0CZPFR3X2
Seller_VuiZVvSU77LiC
@Spencer_Amazon
We are repeatedly running into the issue where our ASINs buy boxes are being suppressed despite the External Competitive Offer violating out MAP pricing. We are the brand registered owner for these ASINs. We are unable to reach out to the violating party because Amazon hides the information from us. Please unlink these ASINs from the external pricing reference. The reference pricing is even available on our official brand website externally.
B0829B229W - Kelp Noodles 6 pack
B07NNQXLDQ - Kelp Noodles 4 pack
B0CKM25L27 - Kelp Noodles 3 pack
B00PSJYF6I - Kelp Noodles 2 pack
B00NDG44AU - Konaberry Noodles 3 pack
B00J0GED0S - Konaberry Noodles 2 pack
B00N3Y121Q - Konaberry Noodles
B00CYY035M - Green Tea 12 Pack
B0722ZSZPQ - Green Tea 3 pack
B01M0QOIYV - Green Tea 2 pack
B005DHYBJQ - Green Tea
Seller_sz9M6E3L8y6SZ
Hi @Spencer_Amazon
Please, I need urgent help. I have 360 ASINs but have lost the buy box for all ASINs, even though I am the only seller for 330 ASINs.
Please see the few ASINs below: My Case ID is 11036065862
B0DWG2X33S
B0DNFS6HQD
B0D7FGYMHV
B0D7NZWBT6
B0CTLPN2W1
B0D3Y8GPK7
B0CYM46R3V
B0D3CVGNJ4
B0CZJ9RXFZ
B0D1SVMRNG
B0D3YBKHQM
B0CS29BNF5
B0D8TTZRMK
B0CV81HFXF
B0CZPJ3J67
B0D3VJRZBP
B0CYM4RYQB
B0CTKZ57CQ
B0D6LSJYQ9
B0CTL115X5
B0D7NMQVFJ
B0D3Y4L3FB
B0D7GBM1C3
B0D3CV11YF
B0D96CDDL6
B0D47G58GR
B0CTKZDCP2
B0CYM5R755
B0CS26H5ZW
B0D6PTSRMQ
B0CV644WW3
B0CTL166PJ
B0CVF69MT2
B0D6PCG2HK
B0D6PJYV2Y
B0CYTZSKBF
B0CVFBM8RG
B0CVFBKCN9
B0D7NRNQWR
B0D29D572T
B0D3CRHPRJ
B0CVF8SP65
B0CXCLQJMD
B0D3Y55J6J
B0D9CH7LPK
B0CTVQQT81
B0CTL44K6W
B0CV7ZNWVT
B0D5VZ5CFL
B0D47GGM7Q
B0D8Z8W6Y4
B0D6PGV1JG
B0CTVPXBRY
B0D5VZ1NFQ
B0D5VY4TM2
B0CV6VM9TJ
B0CZPFR3X2
B0D6LXCG72
B0D38FG574
B0D96GQK7T
B0CVF7V8JW
B0D6Q1LFT2
B0CZPFR3X2
And there are still many more
