Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.3K replies
Seller_JLsqaOw9gpZwj
@Spencer_Amazon
Hi Spencer please can you help reinstate the Lost BuyBox on the below own-brand items where we are the only seller:
B07HCDMSQ2
B06ZZFZ6H4
B07JM92JY4
B07KPKQD6M
B0BNVXGX57
B0CNRQMGWD
We have over 400 SKUs, any progress made on what is causing this glitch, with all others owning the buy box? We have lost £1,000s in sales in last 10 days as a result.
Thanks for your help, Malcolm
Seller_MdDq6uvtWVIZQ
For my seller canter all of the inventory feature offer missing for last one month the missing ASINs are as follow please help me resolve this because it's effecting my business a lot.
B0DFVLCF67
Seller_QVPrSmJEdV7JD
Hi @Spencer_Amazon,
Could please help reinstate buy box for our FBA ASINs. We have had zero sale due to this issue. Thanks in Advance !
B0D95CPR2M
B0D95D7RDL
B0D95C3NBB
B0D95DGR3J
B0D95CMX8X
Seller_QVPrSmJEdV7JD
Hi @Spencer_Amazon,
In my request yesterday to get your help re-instate buy box for my FBA ASINs, I missed one ASIN # which is also missing featured offer option. There is zero sale without this featured offer option. My FBA ASINs missing buy box are:
B0D95CPR2M
B0D95D7RDL
B0D95C3NBB
B0D95DGR3J
B0D95CMX8X
B0D95D4KZK (missed in my yesterday post).
Seller_HAyLMJGpf8eI2
Hi @Spencer_Amazon, We are urgently reaching out to address a critical issue impacting my business on Amazon.co.uk.
The ASINs in my catalog have been disabled from being the Featured Offer. This happened across the ASINs listed below.
B0032YNDA0
B07PM7GGWY
B00M97E026
B00AGGITTM
B07765H5L9
B0BRNFWCTT
B0C3HZN4K2
B00004Z2Z3
B0000WSTQ0
B0BGY6HWMY
B001N4KBBU
B00766F6OQ
B001COQW14
B006GQM0UU
B000MX7KA8
B0046EDCYM
B0015B04J0
B0119OFNO8
B002D3ZJD0
B00JSO39SE
Potential high pricing error:
B076CNRC2C
B07FN5Z94N
B01J41DNZE
B0009YVD30
B0C43Y2XRX
B004UGALE0
Thanks.
Seller_9xgpoHTIS0PTt
Hi @Spencer_Amazon
Before one week my account all listing buy box lost even i am the brand owner ,FBA seller ,my sales from 1000 £ daily to zero ,
ASIN B0BFLWTT5T, B0BHVXNK2F , B0BY72JJSB, B0C732H4MN, B0CBHJB5FT
Looking forward to see your kind response
Spencer_Amazon
Hello @Seller_9xgpoHTIS0PTt, I submitted your ASINs to the BuyBox team.
@Seller_QVPrSmJEdV7JD, I checked and saw you have your Buy Boxes back.
@Seller_HAyLMJGpf8eI2, I have shared your ASINs numerous times, if you still do not have your Buy Boxes back you need to raise a case with Seller Support.
Regards, Spencer
Spencer_Amazon
Hello @Seller_9xgpoHTIS0PTt,
I checked and you have the Buy Boxes back on the ASINs you shared earlier.
Regards, Spencer
Seller_QVPrSmJEdV7JD
Hi @Spencer_Amazon,
Thanks a lot. I got all my buy boxes back. Appreciate your help !
Spencer_Amazon
Thank you for confirming @Seller_QVPrSmJEdV7JD, I am glad I was able to help.
Spencer
Seller_c30OXTURyZaAv
Hi @Spencer_Amazon,
Could you please help reinstate our Buy box, We are getting Zero sales and our Business is totally mess, We are doing private label and we are only seller. It seems like a System Glitch. Please help Fix the issue and reinstate our Buy box,
ASINs:
B0DDRHLQZL
B0D6HV95QN
Appreciate your Kind Support
Seller_BDrxRFMEDVHaC
Hi everyone, my whole store has lost the Featured Offer.
My account is in normal status and in good condition, no performance notifications, no chargebacks, all asins are FBA.
Please help me restore my Featured Offer. Thanks!
ASIN:
B0C3VN6GJT
B0C3VKMT68
B0C3VM5S96
B0C3VKS24J
B0C3VM6Z7T
B0C2YC1DNC
B0C2Y9S42T
B0C2Y96ZFZ
B0C2YBHWRT
B0C2Y8MTCZ
B0C2HXV2JN
B0C2HTF78R
B0C2HRKZFV
B0C2HV8CDZ
@Spencer_Amazon @Ezra_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon
Seller_sz9M6E3L8y6SZ
Hello @Spencer_Amazon
It has happened again. I lost about 70% of my buy boxes - featured offer. I have 250 listings with only 32% featured offers. [CASE 10384060072]. Please forward my case to the appropriate department.
Some of the affected ASINS:
B0D7FGYMHV
B0CYM46R3V
B0D47CQ79W
B0D47FVSXQ
B0CTLPN2W1
B0D9CHLZ19
B0D8TTZRMK
B0DC4X4C49
There are still more.
Seller_fcpOQvCaJUGoS
Hello,
@Spencer_Amazon
@Simon_Amazon
@Ezra_Amazon
@Winston_Amazon
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace. I currently have over 10+ active SKUs.
However, overnight, without any warning or notification, since 4 October, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 424.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
I cannot name here all my ASIN, because this issue affects ALL of my SKUs (40+ listings), These are a few of the asin I've had problems with:
B0CWTH52XV
B0D3H8MZVC
B0D3H5N8YX
B0D4LVBVW4
B0D14JC7PD
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
Thank you!
Regards
Seller_fcpOQvCaJUGoS
Hello,
@Spencer_Amazon
@Simon_Amazon
@Ezra_Amazon
@Winston_Amazon
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace. I currently have over 10+ active SKUs.
However, overnight, without any warning or notification, since 4 October, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 424.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
I cannot name here all my ASIN, because this issue affects ALL of my SKUs (40+ listings), These are a few of the asin I've had problems with:
B0CWTH52XV
B0D3H8MZVC
B0D3H5N8YX
B0D4LVBVW4
B0D14JC7PD
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
Thank you!
Regards
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.3K replies
1.3K replies
Seller_JLsqaOw9gpZwj
@Spencer_Amazon
Hi Spencer please can you help reinstate the Lost BuyBox on the below own-brand items where we are the only seller:
B07HCDMSQ2
B06ZZFZ6H4
B07JM92JY4
B07KPKQD6M
B0BNVXGX57
B0CNRQMGWD
We have over 400 SKUs, any progress made on what is causing this glitch, with all others owning the buy box? We have lost £1,000s in sales in last 10 days as a result.
Thanks for your help, Malcolm
Seller_MdDq6uvtWVIZQ
For my seller canter all of the inventory feature offer missing for last one month the missing ASINs are as follow please help me resolve this because it's effecting my business a lot.
B0DFVLCF67
Seller_QVPrSmJEdV7JD
Hi @Spencer_Amazon,
Could please help reinstate buy box for our FBA ASINs. We have had zero sale due to this issue. Thanks in Advance !
B0D95CPR2M
B0D95D7RDL
B0D95C3NBB
B0D95DGR3J
B0D95CMX8X
Seller_QVPrSmJEdV7JD
Hi @Spencer_Amazon,
In my request yesterday to get your help re-instate buy box for my FBA ASINs, I missed one ASIN # which is also missing featured offer option. There is zero sale without this featured offer option. My FBA ASINs missing buy box are:
B0D95CPR2M
B0D95D7RDL
B0D95C3NBB
B0D95DGR3J
B0D95CMX8X
B0D95D4KZK (missed in my yesterday post).
Seller_HAyLMJGpf8eI2
Hi @Spencer_Amazon, We are urgently reaching out to address a critical issue impacting my business on Amazon.co.uk.
The ASINs in my catalog have been disabled from being the Featured Offer. This happened across the ASINs listed below.
B0032YNDA0
B07PM7GGWY
B00M97E026
B00AGGITTM
B07765H5L9
B0BRNFWCTT
B0C3HZN4K2
B00004Z2Z3
B0000WSTQ0
B0BGY6HWMY
B001N4KBBU
B00766F6OQ
B001COQW14
B006GQM0UU
B000MX7KA8
B0046EDCYM
B0015B04J0
B0119OFNO8
B002D3ZJD0
B00JSO39SE
Potential high pricing error:
B076CNRC2C
B07FN5Z94N
B01J41DNZE
B0009YVD30
B0C43Y2XRX
B004UGALE0
Thanks.
Seller_9xgpoHTIS0PTt
Hi @Spencer_Amazon
Before one week my account all listing buy box lost even i am the brand owner ,FBA seller ,my sales from 1000 £ daily to zero ,
ASIN B0BFLWTT5T, B0BHVXNK2F , B0BY72JJSB, B0C732H4MN, B0CBHJB5FT
Looking forward to see your kind response
Spencer_Amazon
Hello @Seller_9xgpoHTIS0PTt, I submitted your ASINs to the BuyBox team.
@Seller_QVPrSmJEdV7JD, I checked and saw you have your Buy Boxes back.
@Seller_HAyLMJGpf8eI2, I have shared your ASINs numerous times, if you still do not have your Buy Boxes back you need to raise a case with Seller Support.
Regards, Spencer
Spencer_Amazon
Hello @Seller_9xgpoHTIS0PTt,
I checked and you have the Buy Boxes back on the ASINs you shared earlier.
Regards, Spencer
Seller_QVPrSmJEdV7JD
Hi @Spencer_Amazon,
Thanks a lot. I got all my buy boxes back. Appreciate your help !
Spencer_Amazon
Thank you for confirming @Seller_QVPrSmJEdV7JD, I am glad I was able to help.
Spencer
Seller_c30OXTURyZaAv
Hi @Spencer_Amazon,
Could you please help reinstate our Buy box, We are getting Zero sales and our Business is totally mess, We are doing private label and we are only seller. It seems like a System Glitch. Please help Fix the issue and reinstate our Buy box,
ASINs:
B0DDRHLQZL
B0D6HV95QN
Appreciate your Kind Support
Seller_BDrxRFMEDVHaC
Hi everyone, my whole store has lost the Featured Offer.
My account is in normal status and in good condition, no performance notifications, no chargebacks, all asins are FBA.
Please help me restore my Featured Offer. Thanks!
ASIN:
B0C3VN6GJT
B0C3VKMT68
B0C3VM5S96
B0C3VKS24J
B0C3VM6Z7T
B0C2YC1DNC
B0C2Y9S42T
B0C2Y96ZFZ
B0C2YBHWRT
B0C2Y8MTCZ
B0C2HXV2JN
B0C2HTF78R
B0C2HRKZFV
B0C2HV8CDZ
@Spencer_Amazon @Ezra_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon
Seller_sz9M6E3L8y6SZ
Hello @Spencer_Amazon
It has happened again. I lost about 70% of my buy boxes - featured offer. I have 250 listings with only 32% featured offers. [CASE 10384060072]. Please forward my case to the appropriate department.
Some of the affected ASINS:
B0D7FGYMHV
B0CYM46R3V
B0D47CQ79W
B0D47FVSXQ
B0CTLPN2W1
B0D9CHLZ19
B0D8TTZRMK
B0DC4X4C49
There are still more.
Seller_fcpOQvCaJUGoS
Hello,
@Spencer_Amazon
@Simon_Amazon
@Ezra_Amazon
@Winston_Amazon
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace. I currently have over 10+ active SKUs.
However, overnight, without any warning or notification, since 4 October, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 424.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
I cannot name here all my ASIN, because this issue affects ALL of my SKUs (40+ listings), These are a few of the asin I've had problems with:
B0CWTH52XV
B0D3H8MZVC
B0D3H5N8YX
B0D4LVBVW4
B0D14JC7PD
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
Thank you!
Regards
Seller_fcpOQvCaJUGoS
Hello,
@Spencer_Amazon
@Simon_Amazon
@Ezra_Amazon
@Winston_Amazon
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace. I currently have over 10+ active SKUs.
However, overnight, without any warning or notification, since 4 October, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 424.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
I cannot name here all my ASIN, because this issue affects ALL of my SKUs (40+ listings), These are a few of the asin I've had problems with:
B0CWTH52XV
B0D3H8MZVC
B0D3H5N8YX
B0D4LVBVW4
B0D14JC7PD
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
Thank you!
Regards
Seller_JLsqaOw9gpZwj
@Spencer_Amazon
Hi Spencer please can you help reinstate the Lost BuyBox on the below own-brand items where we are the only seller:
B07HCDMSQ2
B06ZZFZ6H4
B07JM92JY4
B07KPKQD6M
B0BNVXGX57
B0CNRQMGWD
We have over 400 SKUs, any progress made on what is causing this glitch, with all others owning the buy box? We have lost £1,000s in sales in last 10 days as a result.
Thanks for your help, Malcolm
Seller_JLsqaOw9gpZwj
@Spencer_Amazon
Hi Spencer please can you help reinstate the Lost BuyBox on the below own-brand items where we are the only seller:
B07HCDMSQ2
B06ZZFZ6H4
B07JM92JY4
B07KPKQD6M
B0BNVXGX57
B0CNRQMGWD
We have over 400 SKUs, any progress made on what is causing this glitch, with all others owning the buy box? We have lost £1,000s in sales in last 10 days as a result.
Thanks for your help, Malcolm
Seller_MdDq6uvtWVIZQ
For my seller canter all of the inventory feature offer missing for last one month the missing ASINs are as follow please help me resolve this because it's effecting my business a lot.
B0DFVLCF67
Seller_MdDq6uvtWVIZQ
For my seller canter all of the inventory feature offer missing for last one month the missing ASINs are as follow please help me resolve this because it's effecting my business a lot.
B0DFVLCF67
Seller_QVPrSmJEdV7JD
Hi @Spencer_Amazon,
Could please help reinstate buy box for our FBA ASINs. We have had zero sale due to this issue. Thanks in Advance !
B0D95CPR2M
B0D95D7RDL
B0D95C3NBB
B0D95DGR3J
B0D95CMX8X
Seller_QVPrSmJEdV7JD
Hi @Spencer_Amazon,
Could please help reinstate buy box for our FBA ASINs. We have had zero sale due to this issue. Thanks in Advance !
B0D95CPR2M
B0D95D7RDL
B0D95C3NBB
B0D95DGR3J
B0D95CMX8X
Seller_QVPrSmJEdV7JD
Hi @Spencer_Amazon,
In my request yesterday to get your help re-instate buy box for my FBA ASINs, I missed one ASIN # which is also missing featured offer option. There is zero sale without this featured offer option. My FBA ASINs missing buy box are:
B0D95CPR2M
B0D95D7RDL
B0D95C3NBB
B0D95DGR3J
B0D95CMX8X
B0D95D4KZK (missed in my yesterday post).
Seller_QVPrSmJEdV7JD
Hi @Spencer_Amazon,
In my request yesterday to get your help re-instate buy box for my FBA ASINs, I missed one ASIN # which is also missing featured offer option. There is zero sale without this featured offer option. My FBA ASINs missing buy box are:
B0D95CPR2M
B0D95D7RDL
B0D95C3NBB
B0D95DGR3J
B0D95CMX8X
B0D95D4KZK (missed in my yesterday post).
Seller_HAyLMJGpf8eI2
Hi @Spencer_Amazon, We are urgently reaching out to address a critical issue impacting my business on Amazon.co.uk.
The ASINs in my catalog have been disabled from being the Featured Offer. This happened across the ASINs listed below.
B0032YNDA0
B07PM7GGWY
B00M97E026
B00AGGITTM
B07765H5L9
B0BRNFWCTT
B0C3HZN4K2
B00004Z2Z3
B0000WSTQ0
B0BGY6HWMY
B001N4KBBU
B00766F6OQ
B001COQW14
B006GQM0UU
B000MX7KA8
B0046EDCYM
B0015B04J0
B0119OFNO8
B002D3ZJD0
B00JSO39SE
Potential high pricing error:
B076CNRC2C
B07FN5Z94N
B01J41DNZE
B0009YVD30
B0C43Y2XRX
B004UGALE0
Thanks.
Seller_HAyLMJGpf8eI2
Hi @Spencer_Amazon, We are urgently reaching out to address a critical issue impacting my business on Amazon.co.uk.
The ASINs in my catalog have been disabled from being the Featured Offer. This happened across the ASINs listed below.
B0032YNDA0
B07PM7GGWY
B00M97E026
B00AGGITTM
B07765H5L9
B0BRNFWCTT
B0C3HZN4K2
B00004Z2Z3
B0000WSTQ0
B0BGY6HWMY
B001N4KBBU
B00766F6OQ
B001COQW14
B006GQM0UU
B000MX7KA8
B0046EDCYM
B0015B04J0
B0119OFNO8
B002D3ZJD0
B00JSO39SE
Potential high pricing error:
B076CNRC2C
B07FN5Z94N
B01J41DNZE
B0009YVD30
B0C43Y2XRX
B004UGALE0
Thanks.
Seller_9xgpoHTIS0PTt
Hi @Spencer_Amazon
Before one week my account all listing buy box lost even i am the brand owner ,FBA seller ,my sales from 1000 £ daily to zero ,
ASIN B0BFLWTT5T, B0BHVXNK2F , B0BY72JJSB, B0C732H4MN, B0CBHJB5FT
Looking forward to see your kind response
Seller_9xgpoHTIS0PTt
Hi @Spencer_Amazon
Before one week my account all listing buy box lost even i am the brand owner ,FBA seller ,my sales from 1000 £ daily to zero ,
ASIN B0BFLWTT5T, B0BHVXNK2F , B0BY72JJSB, B0C732H4MN, B0CBHJB5FT
Looking forward to see your kind response
Spencer_Amazon
Hello @Seller_9xgpoHTIS0PTt, I submitted your ASINs to the BuyBox team.
@Seller_QVPrSmJEdV7JD, I checked and saw you have your Buy Boxes back.
@Seller_HAyLMJGpf8eI2, I have shared your ASINs numerous times, if you still do not have your Buy Boxes back you need to raise a case with Seller Support.
Regards, Spencer
Spencer_Amazon
Hello @Seller_9xgpoHTIS0PTt, I submitted your ASINs to the BuyBox team.
@Seller_QVPrSmJEdV7JD, I checked and saw you have your Buy Boxes back.
@Seller_HAyLMJGpf8eI2, I have shared your ASINs numerous times, if you still do not have your Buy Boxes back you need to raise a case with Seller Support.
Regards, Spencer
Spencer_Amazon
Hello @Seller_9xgpoHTIS0PTt,
I checked and you have the Buy Boxes back on the ASINs you shared earlier.
Regards, Spencer
Spencer_Amazon
Hello @Seller_9xgpoHTIS0PTt,
I checked and you have the Buy Boxes back on the ASINs you shared earlier.
Regards, Spencer
Seller_QVPrSmJEdV7JD
Hi @Spencer_Amazon,
Thanks a lot. I got all my buy boxes back. Appreciate your help !
Seller_QVPrSmJEdV7JD
Hi @Spencer_Amazon,
Thanks a lot. I got all my buy boxes back. Appreciate your help !
Spencer_Amazon
Thank you for confirming @Seller_QVPrSmJEdV7JD, I am glad I was able to help.
Spencer
Spencer_Amazon
Thank you for confirming @Seller_QVPrSmJEdV7JD, I am glad I was able to help.
Spencer
Seller_c30OXTURyZaAv
Hi @Spencer_Amazon,
Could you please help reinstate our Buy box, We are getting Zero sales and our Business is totally mess, We are doing private label and we are only seller. It seems like a System Glitch. Please help Fix the issue and reinstate our Buy box,
ASINs:
B0DDRHLQZL
B0D6HV95QN
Appreciate your Kind Support
Seller_c30OXTURyZaAv
Hi @Spencer_Amazon,
Could you please help reinstate our Buy box, We are getting Zero sales and our Business is totally mess, We are doing private label and we are only seller. It seems like a System Glitch. Please help Fix the issue and reinstate our Buy box,
ASINs:
B0DDRHLQZL
B0D6HV95QN
Appreciate your Kind Support
Seller_BDrxRFMEDVHaC
Hi everyone, my whole store has lost the Featured Offer.
My account is in normal status and in good condition, no performance notifications, no chargebacks, all asins are FBA.
Please help me restore my Featured Offer. Thanks!
ASIN:
B0C3VN6GJT
B0C3VKMT68
B0C3VM5S96
B0C3VKS24J
B0C3VM6Z7T
B0C2YC1DNC
B0C2Y9S42T
B0C2Y96ZFZ
B0C2YBHWRT
B0C2Y8MTCZ
B0C2HXV2JN
B0C2HTF78R
B0C2HRKZFV
B0C2HV8CDZ
@Spencer_Amazon @Ezra_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon
Seller_BDrxRFMEDVHaC
Hi everyone, my whole store has lost the Featured Offer.
My account is in normal status and in good condition, no performance notifications, no chargebacks, all asins are FBA.
Please help me restore my Featured Offer. Thanks!
ASIN:
B0C3VN6GJT
B0C3VKMT68
B0C3VM5S96
B0C3VKS24J
B0C3VM6Z7T
B0C2YC1DNC
B0C2Y9S42T
B0C2Y96ZFZ
B0C2YBHWRT
B0C2Y8MTCZ
B0C2HXV2JN
B0C2HTF78R
B0C2HRKZFV
B0C2HV8CDZ
@Spencer_Amazon @Ezra_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon
Seller_sz9M6E3L8y6SZ
Hello @Spencer_Amazon
It has happened again. I lost about 70% of my buy boxes - featured offer. I have 250 listings with only 32% featured offers. [CASE 10384060072]. Please forward my case to the appropriate department.
Some of the affected ASINS:
B0D7FGYMHV
B0CYM46R3V
B0D47CQ79W
B0D47FVSXQ
B0CTLPN2W1
B0D9CHLZ19
B0D8TTZRMK
B0DC4X4C49
There are still more.
Seller_sz9M6E3L8y6SZ
Hello @Spencer_Amazon
It has happened again. I lost about 70% of my buy boxes - featured offer. I have 250 listings with only 32% featured offers. [CASE 10384060072]. Please forward my case to the appropriate department.
Some of the affected ASINS:
B0D7FGYMHV
B0CYM46R3V
B0D47CQ79W
B0D47FVSXQ
B0CTLPN2W1
B0D9CHLZ19
B0D8TTZRMK
B0DC4X4C49
There are still more.
Seller_fcpOQvCaJUGoS
Hello,
@Spencer_Amazon
@Simon_Amazon
@Ezra_Amazon
@Winston_Amazon
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace. I currently have over 10+ active SKUs.
However, overnight, without any warning or notification, since 4 October, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 424.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
I cannot name here all my ASIN, because this issue affects ALL of my SKUs (40+ listings), These are a few of the asin I've had problems with:
B0CWTH52XV
B0D3H8MZVC
B0D3H5N8YX
B0D4LVBVW4
B0D14JC7PD
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
Thank you!
Regards
Seller_fcpOQvCaJUGoS
Hello,
@Spencer_Amazon
@Simon_Amazon
@Ezra_Amazon
@Winston_Amazon
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace. I currently have over 10+ active SKUs.
However, overnight, without any warning or notification, since 4 October, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 424.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
I cannot name here all my ASIN, because this issue affects ALL of my SKUs (40+ listings), These are a few of the asin I've had problems with:
B0CWTH52XV
B0D3H8MZVC
B0D3H5N8YX
B0D4LVBVW4
B0D14JC7PD
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
Thank you!
Regards
Seller_fcpOQvCaJUGoS
Hello,
@Spencer_Amazon
@Simon_Amazon
@Ezra_Amazon
@Winston_Amazon
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace. I currently have over 10+ active SKUs.
However, overnight, without any warning or notification, since 4 October, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 424.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
I cannot name here all my ASIN, because this issue affects ALL of my SKUs (40+ listings), These are a few of the asin I've had problems with:
B0CWTH52XV
B0D3H8MZVC
B0D3H5N8YX
B0D4LVBVW4
B0D14JC7PD
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
Thank you!
Regards
Seller_fcpOQvCaJUGoS
Hello,
@Spencer_Amazon
@Simon_Amazon
@Ezra_Amazon
@Winston_Amazon
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace. I currently have over 10+ active SKUs.
However, overnight, without any warning or notification, since 4 October, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 424.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
I cannot name here all my ASIN, because this issue affects ALL of my SKUs (40+ listings), These are a few of the asin I've had problems with:
B0CWTH52XV
B0D3H8MZVC
B0D3H5N8YX
B0D4LVBVW4
B0D14JC7PD
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
Thank you!
Regards
