Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.6K replies
Seller_1cJzUfaGxH4aD
@Spencer_Amazon
Dear Spencer,
Can you please submit our ASIN to the Buy Box team?
ASIN: B0CS3WG2Z9 (marketplace: germany)
Out of nowhere we lost the buy box despite:
- Selling at the first row of page 1
- Very competitive price
- High stock and FBA
- Excellent reviews (including Vine reviews)
- Account is healthy
- Order defect rate 0% (no negative feedback, no claims, etc.
- Excellent customer service
- We do not sell the product at other platforms/websites
- As only seller of this product we offer a complete set, making it a unique and authentic offer, which is also reflected in our sales.
We only have 1 invoice defect because I forgot to upload the invoice to a business customer within 1 day after shipment. However, we lost our buy box at the day this order shipped so I guess this should not have triggered the algorithm.
It leaves us with our back against the wall and it causes us great distress and pressure.
Kind regards,
Cas
Seller_nHRFSFjmGL034
@Spencer_Amazon
Hi
Could someone take a look at ASIN: B0050O6F78 (UK marketplace)
The competitive external price recently (last couple of days) became unrealistically low resulting in the featured offer/buy box being removed from the listing.
I can't see any third-party seller being able to get anywhere near the current competitive external price.
Best
Simon
Seller_7DDkZCiSSfK5i
Hi @Spencer_Amazon
Hope you are well. We've lost the Buy Box on all our listings in UK marketplace . This situation is severely impacting our sales in this busy period and we need urgent assistance in resolving this matter. Below are some of the ASINs affected:
B007D24HSO
B00BPKKKMC
B0755RG3HC
B000LRFYNA
B0C417TT4F
B06XDRBVR7
B0C4B7PBDT
B0040G4Q50
B07B7LF9Q8
B09FW2LKYF
B01CGNMIBC
B099F4KNZS
B0092OI6J2
B09L5HB2LC
B09N3WKW1S
B0CHL4CLL8
B0C9MXT71S
B00OYPMXDO
B08YBBZJ3Q
B07TC6CNGT
B095L48BSK
B09LZ6MGY2
B000C1ZFBQ
Thanks
Seller_VuiZVvSU77LiC
@Spencer_Amazon
Hello, we have had buyboxes for our Brand registered ASINs suppressed. We are the registered owner for these products and the price suggestions by Amazon are way below our MAP. Can you please help us review these ASINs? This is the 3rd time I have had to submit these ASINs and I'm hoping for a more permanent solution this time around. Thank you!
B0829B229W
B005DHYBJQ
B00N3Y121Q
B07NNQXLDQ
B00NDG44AU
B0CLTBSDYH
B0CNF3HRKM
B01M0QOIYV
B00CYY035M
Seller_1VT8N0LEjiotT
@Spencer_Amazon
B0DVLX4WS8
B0DVL6P4CJ
Dear Spencer,
We are the brand itself, and those are my products. Could you please add them?
Thank you,
Frans
Seller_FWEhbYmmcfI8f
Hi @Spencer,
I hope you’re doing well!
I’m reaching out regarding two ASINs (B0DMQBM4YP and B0DNN28D93) that are currently facing issues with the Featured Offer. I’d really appreciate it if you could take a look and help clarify the situation.
Thank you in advance for your time and support!
Best regards,
Constantin
Seller_Noe9HsPsPAdPy
@Spencer_Amazon
please take a look at this ASIN B081TMCGYW.
have lost featured offer for no reason and im the sole seller.
Seller_hobWz47mixBOm
Hello, @Spencer_Amazon
I am saddened to say that our shop has recently experienced a loss of buy box for all ASIN in the shop, and I hope you can help with a complaint to resolve it!
Let me begin by stating that we are fully entitled to use the shopping cart.
1. our account is in good health and our shop scores are high, 2. customer reviews and feedback on our products and shop are excellent and our shop and product scores are high, 3. we use FBA for shipping, 4. our products are reasonably priced and we have not had any significant price increases, 5. we have been selling over £3000 per day for the past month, 6. we are professional seller
However, in an accident we suddenly lost the entire shop buy box, and has been more than ten days without recovery, this has caused a great impact on our sales, the shop unit volume from the original more than 100 orders fell to a few orders a day, with the passage of time the impact is still aggravated, I'm very sad that this caused us irreparable significant losses, I earnestly request you to help us apply for the recovery of the buy box, we have been We have been abiding by Amazon's policies and hope to have a long term cooperation with Amazon, I hope you can help us deal with restoring our buy box! @Spencer_Amazon
I think I have the qualification to get a shopping cart, but I have lost the Featured Offer (buy box) all of my products(ASIN), please help me to solve this problem, thanks.
Here's the ASIN of our shop's lost buy box:
B0D924KZ4S
B0DM8LBL48
B0DJS9QLP3
B0DM8JVBZ8
B0DM8HF527
Your prompt attention to this matter is greatly appreciated, and we earnestly hope for a swift resolution to this pressing issue. Thank you for your understanding and support in ensuring the seamless operation of our business on the platform.
Warm regards
vapourd
@Spencer_Amazon
Seller_hobWz47mixBOm
Hello, @Spencer_Amazon
I am saddened to say that our shop has recently experienced a loss of buy box for all ASIN in the shop, and I hope you can help with a complaint to resolve it!
Let me begin by stating that we are fully entitled to use the shopping cart.
1. our account is in good health and our shop scores are high, 2. customer reviews and feedback on our products and shop are excellent and our shop and product scores are high, 3. we use FBA for shipping, 4. our products are reasonably priced and we have not had any significant price increases, 5. we have been selling over £3000 per day for the past month, 6. we are professional seller
However, in an accident we suddenly lost the entire shop buy box, and has been more than ten days without recovery, this has caused a great impact on our sales, the shop unit volume from the original more than 100 orders fell to a few orders a day, with the passage of time the impact is still aggravated, I'm very sad that this caused us irreparable significant losses, I earnestly request you to help us apply for the recovery of the buy box, we have been We have been abiding by Amazon's policies and hope to have a long term cooperation with Amazon, I hope you can help us deal with restoring our buy box! @Spencer_Amazon
I think I have the qualification to get a shopping cart, but I have lost the Featured Offer (buy box) all of my products(ASIN), please help me to solve this problem, thanks.
Here's the ASIN of our shop's lost buy box:
B0D7M4N6SD
B0DM8LBL48
B0DPJZB17C
B0DP6Y3V9R
B0D7LY7NSX
B0DL5C5W5C
B0DRPB137N
B0DRPB137N
Your prompt attention to this matter is greatly appreciated, and we earnestly hope for a swift resolution to this pressing issue. Thank you for your understanding and support in ensuring the seamless operation of our business on the platform.
Warm regards
vapourd
@Spencer_Amazon
Seller_hobWz47mixBOm
Hello, @Spencer_Amazon
I am saddened to say that our shop has recently experienced a loss of buy box for all ASIN in the shop, and I hope you can help with a complaint to resolve it!
Let me begin by stating that we are fully entitled to use the shopping cart.
1. our account is in good health and our shop scores are high, 2. customer reviews and feedback on our products and shop are excellent and our shop and product scores are high, 3. we use FBA for shipping, 4. our products are reasonably priced and we have not had any significant price increases, 5. we have been selling over £3000 per day for the past month, 6. we are professional seller
However, in an accident we suddenly lost the entire shop buy box, and has been more than ten days without recovery, this has caused a great impact on our sales, the shop unit volume from the original more than 100 orders fell to a few orders a day, with the passage of time the impact is still aggravated, I'm very sad that this caused us irreparable significant losses, I earnestly request you to help us apply for the recovery of the buy box, we have been We have been abiding by Amazon's policies and hope to have a long term cooperation with Amazon, I hope you can help us deal with restoring our buy box! @Spencer_Amazon
I think I have the qualification to get a shopping cart, but I have lost the Featured Offer (buy box) all of my products(ASIN), please help me to solve this problem, thanks.
Here's the ASIN of our shop's lost buy box:
B0D7M4N6SD
B0DM8LBL48
B0DPJZB17C
B0DP6Y3V9R
B0D7LY7NSX
B0DL5C5W5C
B0DRPB137N
B0DRPB137N
Your prompt attention to this matter is greatly appreciated, and we earnestly hope for a swift resolution to this pressing issue. Thank you for your understanding and support in ensuring the seamless operation of our business on the platform.
Warm regards
vapourd
@Spencer_Amazon
Seller_k30YWsQiqkgzb
Hi @spencer_Amazon, I am selling a private label product and have been maintaining the same price for the past year. However, in the last three months, I have unexpectedly dont show the same price as the variaiton listing. The product remains private label and is still being sold at the same price but still showing a ''no featured offer available ''.
Could you please submit the ASINs for the following product to buybox team?
UK market place
https://www.amazon.co.uk/dp/B09CQ82H4S
B09CQ82H4S
@Spencer_Amazon
