Amazon closed my account and won't give me my money
Hello,
I am a seller residing in Turkey, all my documents and my company are official. I was using Wise as the Bank for GBP balance for my Amazon Europe account (because Amazon does not accept Turkish accounts, it requires a UK account with routing and account number). That's why I used "Wise". They made a Wise statement in August and announced that they would end their activities in Turkey at the end of August. I opened a wise account with the information of my existing American LLC company. I am the only founding member with 100% full rights in my company in America. In this way, I entered the GBP account information of my new wise account into Amazon.
It all started here...
Amazon asked for an account statement document to verify my bank account, which I submitted. Then my account was suspended.
On August 25, I was asked for documents to reactivate my account, I explained the situation there, but the documents I sent were rejected. Later, the remaining money in my account was approximately £300. I could not withdraw this money because they said that the money would be kept within 90 days and would be used in case of a possible refund or cancellation. After 90 days, I made a request to withdraw my money, this time I received an e-mail telling me that a transaction called "virtual identity verification" needed to be done, and a meeting date should be selected from the calendar. I chose the calendar (I found a suitable appointment for approximately 2-3 weeks).
Before the meeting, I received an e-mail stating that I would be asked for my Amazon Chime Meeting ID address and only my ID, credit card and invoices.
Then we had the interview. During the interview, I was asked for information such as a credit card statement, the usage agreement and invoice of any third-party software I used, and the invoice of the sales I made 2 years ago. I got stressed and said that those documents were not ready at that moment and that I could provide them after the meeting.
Additionally, I was asked to sign a contract with the company to which I send cargo.
I gave them everything they asked for via e-mail, but they say they can't verify it. I don't understand if they will confiscate my money like this, this is pure theft. I sold my product, I entered the relevant tracking number, the product was delivered, my customer bought my product and uses it. But I still can't get my money.
What would you suggest me to do in this situation? Would you advise me to exercise my legal rights?
Is there anyone who was victimized by Amazon in this way and got results?
6 replies
Seller_4zBzdtgCyS9EI
Were your products shipped from Turkey?
Seller_mc185U5ZdyVrb
Merhaba , Aynı sekilde 27 bin dolar param içeride kaldı. Ve bir videolu görüşme yaptım türkçesi yarım biriyle. sonradan dogrulamanın basarılı olmadıgını bildiren bir mesaj aldım .Ben 90 gün sonunda paramı alacagımı düşünüyordum fakat sizin mesajınızı görünce umudumu yitirdim.