Over SLA messages
We are currently operating 7 days a week, however we are considering closing on Saturdays which is by far our slowest day of the week for sales. My main concern is that messages received on Friday night and Saturday won’t be answered until Sunday. How would this affect our metrics? Would we likely encounter problems further down the line if we did this permanently? Don’t want to do anything that could risk account suspension etc.
Seller_EHYOwAkoZV3Hb
Just have the Amazon Seller app on your phone and send a holding reply for any messages received, eg we are closed today, please wait until tomorrow for an answer.
There are also ways to have auto-replies via 3rd party apps or maybe email systems but the Amazon app is the simplest.
I don’t know how many messages you receive and whether this is feasible for you but just a suggestion.
What you shouldn’t do is to allow messages to not be answered for more than 24 hours from a customer service perspective. After all, your life is no longer yours when selling on Amazon.
0 replies
Seller_EHYOwAkoZV3Hb
Just have the Amazon Seller app on your phone and send a holding reply for any messages received, eg we are closed today, please wait until tomorrow for an answer.
There are also ways to have auto-replies via 3rd party apps or maybe email systems but the Amazon app is the simplest.
I don’t know how many messages you receive and whether this is feasible for you but just a suggestion.
What you shouldn’t do is to allow messages to not be answered for more than 24 hours from a customer service perspective. After all, your life is no longer yours when selling on Amazon.
Seller_SITNVuZK87zGK
As it stands, responding to messages late doesn’t have an impact on metrics. However, if you don’t respond to a message the only thing you would leave yourself open to is an A to Z being opened.
