Identity information Required But No Option to upload anything
Today I received an email from Amazon to upload the Identity Documents.
But when I click on he link or go to the Identity information page it’s says.
Your information is being verified.
You will not be able to make updates to your information until the verifications are complete. Verifications can take over 24 hours, and might take up to 10 working days in some cases.
And there is no option to upload any documents.
Is there anyone who can guide me on this.
Looking forward to hearing from you.
Original E-Mail from Amazon and Performance Notification.
[Action Required] Information needed for your Selling on Amazon payment account
Dear seller,
We are contacting you as we need some additional documents to continue with your account verification.
Within 60 days, please upload the required documents. Otherwise, we will be unable to prevent the suspension of your selling privileges.
Address verification documents:
The bank statement you provided was not dated within the last 180 days.
The document must be in one of our supported languages. The supported languages are English, Chinese, Dutch, German, Italian, Spanish, Swedish, French, Turkish, and Japanese. If the original document is not in a supported language, please provide a copy of both the original document and a certified translation.
Please provide a copy of one of the following documents.
For the primary contact person/beneficial owner:
– A copy of a proof of address document showing the individual’s name and residential address. We can accept a council tax bill, if valid for the current year, or any of the documents below, if dated within the last 180 days:
- Utility bill (gas, water, electricity, TV, Internet, mobile phone, or landline)
- Bank statement
- Credit union or building society statement
- Credit card statement or bill
- Mortgage statement
- Rent receipt from a local council or letting agent
- Benefits agency letter (for example from the Department for Works & Pensions, Job Centre Plus, or Veterans Agency) confirming your rights to benefits.
We do not accept screenshots.
To continue with your account verification, follow the below instructions to provide the requested document.
- Go to the “Identity information” section of Seller Central.
https://sellercentral-europe.amazon.com/sw/SSR/BusinessKYCInfo/spaDashboard - Follow the prompts to upload the required document.
- Click “Submit for verification”.
Once we have received the required document(s), we will continue with your verification.
If you have any questions, you can contact us at any time, by clicking the link below and selecting “Your Account” and then selecting “Account Verification”.
http://sellercentral.amazon.co.uk/gp/contact-us/contact-amazon-form.html
Sincerely,
The Amazon Payments Team
65 replies
Seller_7VbclcPFFRTnc
Is this the first time you’ve been asked to upload these docs or have you done it before and this is reverification?
Seller_gfPbigGhU3JW5
I have the same problem or did you manage to solve it ?
Seller_XtG1dXBFQL278
Got the same email, and same issue. Though they also added they have suspended payments and listings are deactivated.
Seller_gfPbigGhU3JW5
Hi
mine listing and payments also suspended ,problem since 9 of December
I made a few calls to support but they can’t handle it and was transferred to the verification team.
I have 6 open cases, each of them has a status of “Transferred”
I have been waiting for any answer for 10 days because I do not know what to do anymore !!
I thought that maybe some AMAZON moderator on the forum would join the conversation !!!
if I know anything, I’ll let you know
Seller_tYod9IFNn01gN
Good Morning,
I received an emailjust now from seller support.
Hello from Amazon Selling Partner Support,
Regarding your question, I understand that you want to confirm the documents you currently need to provide for the verification as the verification team request in notification.
Upon reviewing, I can confirm you that you needs to reach out the verification team to supply the upload port to provide additional document.
in order to continue with the KYC verification of your seller account, you currently need to upload on Seller Central the following document:
Please provide a copy of one of the following documents.
For the primary contact person/beneficial owner:
– A copy of a proof of address document showing the individual’s name and residential address. We can accept a council tax bill, if valid for the current year, or any of the documents below, if dated within the last 180 days:
- Utility bill (gas, water, electricity, TV, Internet, mobile phone, or landline)
- Bank statement
- Credit union or building society statement
- Credit card statement or bill
- Mortgage statement
- Rent receipt from a local council or letting agent
- Benefits agency letter (for example from the Department for Works & Pensions, Job Centre Plus, or Veterans Agency) confirming your rights to benefits.
Click link attached below to provide what seller central request:
https://sellercentral-europe.amazon.com/
If you have any further doubt about the verification process, please refer to the following email address if you want to contact directly the Verification Team from your registered email address:
seller-verification-enquiry@amazon.co.uk
If you want to know more about the verification process and all the required information to sell on Amazon, you can also refer to the following Help Page: https://sellercentral.amazon.co.uk
Have a lovely day!
Please let us know how we did.
Were you satisfied with the support provided?
Yes
No
Thank you!
To view your case details, please click https://sellercentral-europe.amazon.com/gp/case-dashboard/view-case.html/ref=sc_cd_lobby_vc?caseID=
Please note: This e-mail was sent from an address that cannot accept incoming e-mail. If you require additional support, please contact us at https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html
Thank you for selling with Amazon.
HUI W.
Amazon.co.uk Seller Support
Interested in boosting sales? Try Fulfilment by Amazon (FBA): http://www.amazon.co.uk/FulfilmentByAmazon
MORE WAYS TO GET HELP:
Visit our seller forums for help from other sellers: https://sellercentral.amazon.co.uk/forums
Browse all Seller Help topics: http://sellercentral-europe.amazon.com/gp/help
To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:
https://sellercentral-europe.amazon.com/cu/case-dashboard/view-case?caseID
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
Seller_gfPbigGhU3JW5
these are normal routines this is how it should be ,each verification process looks the same but in our case we cannot send the necessary documents via amzon web and still the same problem.
Try to follow the instructions and let me know how it went
Seller_tYod9IFNn01gN
Yes I checked every where but couldn’t found any button and I email support and waiting for their reply
Seller_QmWZwbCx817or
We are in same situation too. this is the 3rd week now. Nowhere to upload anything or make changes. Money is being held cant pay staffs,rent due suppliers are bangging on my door.This is just been evil.
Seller_QmWZwbCx817or
No joy. This is the message I got from them yesterday.
17 February 2021
[Action Required] Information needed for your Selling on Amazon payment account
Dear Seller,
We are contacting you, as we require the beneficial owners of your business to be registered on your account.
A beneficial owner is a natural person who directly or indirectly owns more than 25% of the shares or voting rights in your business.
If you do not update your beneficial owner information, your account will be restricted as follows:
– From 03 March 2021, your funds will no longer be disbursed in any European Marketplaces.
– From 17 March 2021, you will not be allowed to sell on Amazon’s European Marketplaces.
To continue with your account verification, please update the number of beneficial owners by following the instructions below.
-
Go to the “Identity Information” section of Seller Central
-
Click “+Add beneficial owner” which is located at the bottom of the screen, in blue font.
-
Enter the beneficial owners’ details.
-
Click “Submit for Verification”.
If you have questions about this policy or your account, please contact us (https://sellercentral-
Sincerely,
The Amazon Payments Team
Amazon Payments provides services to customers through the following entities: (1) Amazon Payments Europe SCA (société en commandite par actions), partnership limited by shares, is a company registered in Luxembourg, Registration Number (RCS Luxembourg) B 153 265, with its corporate office at 38 avenue John F. Kennedy, L-1855 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe SCA is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10). Amazon Payments Europe SCA provides the payment services to process transactions on the Amazon.nl, Amazon.de, Amazon.fr, Amazon.es, and Amazon.it marketplaces. (2) Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services. Amazon Payments UK Limited provides the payment services to process transactions on the Amazon.co.uk marketplace.
Seller_gfPbigGhU3JW5
this is some kind of joke, I have been waiting for a message from them for over a week
listing blocked with money held but that’s not our fault!What to do ?
If you know anything, write to us
