Return from Europe
Hi Guys,
Long time reader first time poster.
so I have a return from Germany which is fine, returns are expected now and then.
I requested the buyer package the item so I can arrange the return and the customer did so, I expected it to be packaged in the same packaging as received.
I have now received a bill from DHL for £265 because the buyer has used some ridiculously oversized box.
So I am now down delivery fee, return fee and also an additional £265 as an early Christmas present.
Where do I stand on this? I assume as it is sold on amazon there is nothing I can do and have to take it on the chin.
Any advice welcome
thanks
0 replies
Seller_qZO3ZCjoBXEeL
If you didn’t specify in the returns procedure how to do this it seems difficult to penalise the buyer. Out of curiosity - what was the item and how large was the packaging? I ship wooden crates, big enough to lie in, round the world for less than that.
Seller_7VbclcPFFRTnc
Could that bill actually be for customs duties rather than a big box ?
Seller_qeiEzbCffbXUa
I’ve found DHL to be good with processing the returns correctly in regards to the VAT relief.
So what do you guys think? I just have to take it on the chin or is there anything I can do?
I haven’t had any a-z yet and wish to avoid that but I just don’t think it is fair as the customer hasn’t used the original packaging.
Seller_Nprc5XWvdLYk9
has it possibly been sent by DHL Air and not DHL Road?
