My account was hacked overseas - what can i do ? Ive sent the below email

My account was hacked overseas - what can i do ? Ive sent the below email to amazon - what can I do ? Is there a helpline anyone knows of??

Dear Amazon,

I have been in touch with your Social Media team who then passed me on to your seller performance team who sent me 2 messages.

The First one explained that a payment card - NOT OWNED BY ME was used on the account, and that they were unable to give me any more information, for privacy reasons.
The second message from the seller performance team declared that they had decided that - I was no longer allowed to sell on Amazon, without really giving any kind of explanation.

Please note - I have never had or subscribed to an Amazon store - the only items I ever sold on amazon were some study books in 2015 - I did not have a sellers account as such , and only made a couple of purchases. I am a UK Citizen and live in Nuneaton , England.

Starting in December 2015 I had hundreds of emails come through in GERMAN for what looks like the sale of electrical items. It looks like my account was hacked by somebody in Germany. In December 2016 and January 2017 I made a lot of phone calls to Amazon - because the problem had happened overseas - I was always transferred to Amazon Europe - where the operators could not understand me 100% due to the language barrier. I eventually asked to close all accounts and sent off a form emailed to me, but the accounts still appear to be open.

After a lot of emails back and forth of recent - its seems we have come around in a full circle. It seems I get passed to a different person each time who does not know the case history.

May I ask - do amazon know - can they see I am in the UK - and don’t have a seller account? I do not nor have I ever lived or operated in Germany and made dozens of calls to try and control this situation? My account has been hacked, at the time December 2015 - because of the communication breakdown, a told my bank to cancel and payments requests from amazon as it appeared the hacker had sold a huge amount of items and I was worried Amazon may try and debit huge amounts of money from me - as a result of the hackers sales or false sales - whatever it is they were up to ?

Now I have just logged in to amazon to see what has happened, the page naturally comes up in German - I don’t speak German, and I am English.

can somebody please contact me explaining
1 - why my selling account is suspended
2- What happened with the hacker and why amazon europe and trying to contact and take money from me?
3- Confirm you are aware I am based in the UK , not Germany and have never subscribed to a seller account in the first place.

i just want me UK amazon account back to normal , but am very worried to enter any payment details after all of the confusion and break downs in communication.

Have I been a victim of identity fraud ? If we can not get to the bottom of this I will be invilving the police - but i would prefer not to if this can be resolved with Amazon.

The reason i think this has gone on so long is because there is no identity or reply email to anyone who has contacted me at Amazon.
Also because I am in UK , but the Hacker was using Amazon Europe - I was often transferred to Europe where the messages and case history was communicated properly as well a the language barrier causing communication issues.

I want to get all of this sorted , please can you help?

Regards