Charge method wont validate on one marketplace but will on the others
Our charge card wont validate on the .NL marketplace but is valid and active everywhere else. The bank has proved to me that is authorising the card.
Ive taken this up with support who initially looked like it was being dealt with but after I asked for an update this evening.. The case has been closed with a unsatisfactory solution. i.e. Find another card to use / ask your bank to sort it out.
Im reluctant to delete the card as it might then not be able to validate again on the other marketplaces.
Its a UK bank card and its works on UK, FR, DE, PL, SE, ES, BE etc.
Any suggestions or a mod that might be able to pass this to the right area
Thank you
4 replies
Sakura_Amazon_
Hello @Seller_nRhZxElkqUPAM,
It may depend on your financial institution. I found this information in Seller credit or debit card FAQ:
My card is valid in some Amazon stores, but not in others. Why?
"Your financial institution may only allow your credit or debit card to be used in certain countries. As a result, you might see the same credit or debit card honoured in some of our stores, but not in others. Contact your financial institution to determine the countries that your card is eligible to be used in."
You mentioned that "The bank has proved to me that is authorising the card.". Did you let them know that you wanted to add your card to the NL Marketplace?
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_nRhZxElkqUPAM,
I am coming back with an update. The Partner Team informed me that they implemented some changes, and your card should be accepted now.
Could you please try again and let me know?
Regards,
Sakura
