Amazon
Seller Forums
Sign in
Sign in
user profile
Sign in
ForumsHomeDiscussions
ForumsHomeDiscussions
user profile
Sign in

Browse discussions

pinPinned by community manager
user profile
Seller_XUNeUuvrQDpgP∙
user profile
Seller_glJSbexsCcivD∙
user profile
Seller_6HfoDANOeFgjn∙
user profile
Seller_ilgaUEocXXMqs∙
user profile
Seller_F7NpV1jrsX7Nl∙
user profile
Seller_wkzvaUESP4NbK∙
user profile
Seller_KlbXZHzQGSDZv∙
user profile
Seller_Fg2fqaWOnEtha∙
user profile
Seller_45BBDAF79UXgI∙
user profile
Seller_Zovt1x5tinPh5∙
user profile
Seller_GYxLJNMhZ9Tm0∙
Sort by
Latest activityRecently createdMost viewedMost voted
Filters
Date/timeAll TimePast dayPast weekPast monthPast 3 monthsPast yearDate range
Quick filters
Discussions
Categories
Tags

Browse discussions

pinPinned by community manager
user profile
Seller_XUNeUuvrQDpgP∙
user profile
Everything you need to know about Automate Pricing
by Seller_XUNeUuvrQDpgP

What is Automate Pricing?

Automate Pricing allows you to automatically adjust prices on SKUs in your catalogue in response to events such as the Featured Offer (Buy Box) price, without having to revisit the SKU every time you want to change your price.

How does it work?

  • You create a pricing rule, set the rule parameters, and then select the SKUs to which the rule applies. This is because automated pricing is applied only to the SKUs you designate, not to your entire catalogue.
  • You can start and stop automated pricing rules at any time, as well as change your rules or the SKUs to which your rules apply.
  • You control the prices by defining rule parameters, setting minimum price and maximum price (optional) boundaries, and selecting the SKUs on which to automate pricing.

Things to know.

  • To give you the best chance of being eligible for the Featured Offer (Buy Box) within your minimum and maximum price limits, Automate Pricing will also compare your offer price with Amazon’s high price limits, to protect you against setting prices significantly higher than recent prices offered on or off Amazon.
  • If you do not set a maximum price, Automate Pricing will protect customer trust on your behalf by ensuring that your offers are not priced significantly higher than recent prices so that your offers remain eligible to become the Featured Offer.

You can manage your SKUs either with the Automate Pricing tool, or using the Automate Pricing file.

Helpful documentation:

If you set your listings to Inactive, any pricing rules that apply to those listings are paused until your listings are set to Active again. For more information on how to set your listings to Active or Inactive, go to listing status for vacations, holidays, and other absences.

0 votes
0 votes
15 views
1 reply
Latest activity
user profile
Seller_glJSbexsCcivD∙
user profile
Nasal strips global Global Product Classification (GPC)
by Seller_glJSbexsCcivD

Hello, can anybody tell me which Global Product Classification (GPC) should be assigned for nasal strips on GTIN-13 barcode?

Is "sleeping aids" or "nasal strips/sprays" accepted?

Thank you

0 votes
0 votes
2 views
0 replies
Latest activity
user profile
Seller_6HfoDANOeFgjn∙
user profile
premium A+ not granted even after passing eligibility criteria
by Seller_6HfoDANOeFgjn
Amazon replied

Hi, folks.

We have met all the requirements but are still not being granted access to Premium A+ modules. Could you please check it from your end and help us with this? We have applied a brand story to all our 24 ASINs and have 5 approved EBC submissions on all asins. when can we have access as we have waited for longer now

0 votes
0 votes
21 views
5 replies
Latest activity
user profile
Seller_ilgaUEocXXMqs∙
user profile
a listing has incorrect informaton and it may lead to negative feedback. amazon customer service is a joke
by Seller_ilgaUEocXXMqs
Amazon replied

See this ASIN B00AG5EVR2

When listing this, entering the barcode via 'add products'. I saw a title and photo showing what is clearly 1 bottle. I listed it. I sold 2 seperately. One of those sales has resulted in an angry customer who expected 2, not 1. Why? because the description says

Size: 2 count Pack of 1

This type of information should specifically be in the title at the very least, but usually also the product photo. If anyone reads this and wants to be cute, saying 'you should have read everything', remember, when listing an item against a barcode, if it is for a quantity of 2, the title/photo will directly show this. i have never seen a listing on amazon for a unit of 2 items/bottles where the title/photo doesnt depict this

in the Measurements part, it says

Liquid Volume 12.5 Fluid Ounces

Number of Items 1

Item Weight 835 g

Unit Count 2.00 count

this is 12.5 fl oz bottle. It says 1 item. Yet unit count says 2, it also weights 835g approx. so clearly this is an error.

ive asked for amazon to amend the listing to correctly reflect what it is supposed to be and likewise asked if they can protect me from any reprisal ie negative feedback when it is caused by an amazon error.

The response is just a link to remove negative feedback. is this AI or a human who hasnt even read the info? i cannot believe the response. This website is far bigger than *bay and yet that one has far easier/better customer service.

Are there any mods/admins on here who can help?

0 votes
0 votes
23 views
4 replies
Latest activity
user profile
Seller_F7NpV1jrsX7Nl∙
user profile
How to update UPC
by Seller_F7NpV1jrsX7Nl

I have a product listing that was created with the wrong UPC, but it has a lot of reviews and sales, so I don’t want to lose it. I also have another listing for the same product, but this one has the correct GS1 UPC.

Now, I want to merge these two listings—keeping all the reviews and sales from the first listing—while updating the UPC to the correct one from the second listing.

What is the best way to do this without losing my sales history and reviews?

0 votes
0 votes
16 views
4 replies
Latest activity
user profile
Seller_wkzvaUESP4NbK∙
user profile
Probiotic dog supplements uk
by Seller_wkzvaUESP4NbK
Amazon replied

I have set up a pet brand and ordered probiotics for dogs in the uk, I tested the application process a few months ago with no restrictions now my stock has arrived after some time preparing the label design etc etc, I have correct certification from manufacturer but now there is no option to apply to sell as it’s showing restricted product. Will this likely open again in future or its completely closed now to new sellers? What are my options here? I’ve spent a lot of money on this brand and stock that is now sat in my garage.

0 votes
0 votes
7 views
1 reply
Latest activity
user profile
Seller_KlbXZHzQGSDZv∙
user profile
Adding a product error
by Seller_KlbXZHzQGSDZv

"The value 'varied' specified cannot be used as it conflicts with the value 'Assorted' for ASIN Z in the Amazon catalogue. If this is ASIN 'B0DD1PTZ8C', update the value to match the ASIN data. If this is a different product, update identifying information (UPC/EAN/Part Number/etc)"

Tried listing via the products upc/ean but no product found and yet when going through adding alll the essential bits like the pics etc go to submit and this error comes up

You run a search on the asin and a load of flour items come up.

How can it clash with a upc/ean when i have searched tried to list via that function and no items come up?

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

0 votes
0 votes
8 views
1 reply
Latest activity
user profile
Seller_Fg2fqaWOnEtha∙
user profile
Why is creating listings so difficult?
by Seller_Fg2fqaWOnEtha

I hate creating listings on Amazon, there is nearly always something wrong and quite often I am told at the end after spending a long time creating a complex listing with variations. Then most of the time Seller Support is clueless or give you the wrong solution.

Often I get strange error messages when creating a listing for a product with an EAN that is not in the Amazon database. The most common one is that the newly created ASIN clashes with another ASIN (normally a completely unrelated product) and I am supposed to change title and description to match this other product! This morning I was told I can upload a maximum of 0 images which means my listing will be search suppressed. Then I am no longer allowed to list products from a manufacturer although I have asked (again) permission to do so and that was granted last month. On top of that, I am now not even allowed to list my own brand and I am supposed to ask permission again. Also the form is heavy and slow, even with my laptop which is pretty fast.

No problem whatsoever when listing on eBay, Etsy or you name it. This is so time consuming and soul destroying. I know I am talking to a wall but I have to vent a bit.

20 votes
0 votes
641 views
15 replies
Latest activity
user profile
Seller_45BBDAF79UXgI∙
user profile
Same ASIN and SKU but different Marketplaces, Conflict in Language
by Seller_45BBDAF79UXgI

My main marketplace is UK and I have all my listings in it.

I wanted to expand to other marketplaces DE, IT, FR, ES

Used BIL to connect listing prices and uploaded listing to DE, IT marketplaces at the same time, translating the listing to the marketplace language.

When I started FR I could no longer translate the listing title because Amazon would not accept different values and I would get a error. Error states:

The value 'FR title' specified cannot be used as it conflicts with the value 'UK title' for ASIN Z in the Amazon catalogue. If this is ASIN, update the value to match the ASIN data. If this is a different product, update identifying information (UPC/EAN/Part Number/etc)

At the same time I can no longer edit any titles due to the same error. (If I want to change UK title ir conflicts with DE title, and so on)

If I upload a listing via Excel sheet I get the same error.

Customer support does not have a solution for this. The only thing they offer me is to change the titles through them. (One title at a time and max 5 titles per suppert ticket) and I have 50+ listings

Has anyone had this problem lately?

What would be the best solution for this problem?

0 votes
0 votes
6 views
0 replies
Latest activity
user profile
Seller_Zovt1x5tinPh5∙
user profile
Incorrect winning contributor for title, description and bullets. Anyone have any bright ideas to help me please?
by Seller_Zovt1x5tinPh5
Amazon replied

I am the brand owner, registered in brand registry, the only seller and the only contributor to my listings.

I only have 1 seller account, but with multiple merchant token ID's (one for each region).

The UK store is the source store for all my ASINs/BIL source.

This one particular ASIN - which I sell in the UK, the EU, and US, somehow has the winning contributor source as my US merchant token ID, rather than my UK merchant token ID. Don't ask how, I presume some sort of system glitch which I didn't notice when I created the ASIN. The net effect is I am unable to change my title, bullets, or description (other than through A+ content) in the UK/EU store, because every time I want to make a change to the title Amazon sends me an email suggesting I make the change - which I suggested.

Needless to say I have contacted Seller support, brand support, brand registry, the catalogue team, and requested that they manually change the winning contributor for the listing in the UK store from my US/NA merchant token ID to my UK merchant token ID to enable me to manage the listing. Needless to say they have no clue how to help me, they are suggesting all sort of wild ideas which I will not bother posting here, unless you want to have a laugh.

Question: has anyone successfully changed the winning contributor on a listing? And if so how?

@Seller_Udi0JNbTrsmUV - I don't suppose you will see this and be able to work another miracle? :)

Case ID 10723966122

0 votes
0 votes
64 views
23 replies
Latest activity
user profile
Seller_GYxLJNMhZ9Tm0∙
user profile
This SKU has an inconsistent product classification with the ASIN. Please submit a feed to update this SKU to match the ASIN product classification
by Seller_GYxLJNMhZ9Tm0
Amazon replied

Hi,

Please assist as this has me stumped.

I am new at selling on Amazon and taken me 5-6hrs posting a parent and 4 children but end up with -

This SKU has an inconsistent product classification with the ASIN. Please submit a feed to update this SKU to match the ASIN product classification.

And what is a `FEED' ?

So frustrating and energy sapping.

All help is hugely appreciated.

G

0 votes
0 votes
6 views
1 reply
Latest activity