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Seller_l7Jtck9jxnEA0
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Hello sellers!

Have you ever upgraded your products and wondered how to let your customers know how to find your new and improved version of your product? We have a tool for you to do just that with the Newer Version Widget tool!

Did you know Sellers who properly implement the Newer Version Widget typically see:

* 20-30% reduction in lost sales when older versions stock out

* 15-25% click-through rate to newer versions

* Increased average order value when customers opt for newer models

* Reduced customer service inquiries about product versions

With peak shopping season approaching, now is the perfect time to optimize your product listings with the Newer Version Widget. This powerful tool can help drive holiday sales by connecting customers with your latest products. Let's dive into when and how to use it effectively. When you release an updated version of a product, Amazon can add a link on your older product's detail page that redirects customers to your newer model.

This is especially valuable when:

* Your older version is out of stock or running low on stock

* You've discontinued the previous model and your new model is the exact same item, but with improved features

* You want to highlight your latest product improvements

Pro Tip: Don't wait until your holiday sales are over! Set this up at least 3-4 weeks before major shopping events to ensure everything is working smoothly.

Key Benefits & ROI Potential 📈

Immediate Benefits:

* Reduced Lost Sales: When older versions go out of stock, customers are automatically directed to newer options

* Higher Conversion Rates: Typically 15-25% of viewers who click the newer version widget convert to the new product

* Improved Customer Experience: Shoppers easily find the latest versions without manual searching

* Better Inventory Management: Helps phase out older models while introducing new ones

Long-Term Benefits:

* Enhanced Brand Loyalty: Customers appreciate being informed about newest versions

* Reduced Marketing Costs: Automatic product discovery reduces promotional needs

* Improved Product Lifecycle Management: Smoother transitions between product generations

* Better Search Performance: New products benefit from established listing traffic

Eligibility Requirements

To qualify for a newer model relationship, products must share:

* Same core function

* Same quantity

* Same type

* Same style

Important: This is different from variations (like size/color options). Newer version relationships are specifically for updated models of the same product.

Setting It Up for Success

1. Navigate to the Newer Version Widget Help page and click on "Adding or removing new model link on detail page"

2. Follow the submission process for newer version relationships

3. Ensure both products meet all eligibility requirements

4. Monitor the relationship once established

Holiday Strategy Tips 🎄

* Keep some inventory of older models through December for price-conscious shoppers

* Highlight holiday-specific benefits of newer versions in product descriptions

* Consider bundle offers combining old and new versions for gift-giving

* Use social media to promote your product upgrades during peak shopping times

Your Turn! We'd love to hear your experiences:

* Have you used the Newer Version Widget before?

* What results have you seen?

* How are you planning to use this feature for holiday sales?

* Any tips for other sellers on managing product transitions?

Share your insights below and let's learn from each other! 🌟

Note: For specific technical questions about your products, please contact Seller Support directly. If you need additional help after they have investigated your issue, please create a new discussion along with your case ID so we can take a look.

Let's make this holiday season your best yet! 🎉

Michelle

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Seller_AlYpsVHv0gj21
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Have all the mods been sacked
by Seller_AlYpsVHv0gj21

I cannot see any sign of any "mod" activity in the last couple of weeks. Have they all been sacked?

3 votes
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Did you get "Merry Christmas" from Amazon? We did!
by Seller_HWiQncjXuZFTC

Christmas Day. 2pm. The smell of Christmas dinner is so divine. We are ready to sit down with the family and enjoy ourselves for a change, forgetting for a few hours about the busy side of running own business.

Then, an email from Amazon popped up on our phones. "Merry Christmas" perhaps? "Thank you for being a part of our multimillion business" maybe? No!

"Your listings have been removed due to Restricted Products compliance". Again. Again by a mistake of the bot, that clearly doesn't stop on Christmas Day. "You can appeal (again), but we won't reply to you until Monday, because legal team doesn't work bank holidays and weekends. But you should."

Merry Christmas to you too.

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Seller_URNLBp8VUBQ28
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Lost buy box on all the products overnight
by Seller_URNLBp8VUBQ28

Hey @Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN

We’re facing a critical and urgent issue: all of our products have suddenly become ineligible for the Buy Box overnight. This includes over 100 ASINs such as

B00BM65T84

B07TT8B1JJ

B0827363Q5

B015N3R5JC

B06XDRDR6W

B0CJ2T3JPP

B093LR79HM

B003Y7NN6E

B0CQMDM8KF

B09F8M9PDG

B0BZ14B3CS

We’ve been selling on Amazon for over two years with consistent 7-figure annual revenue. All affected products are FBA, fully available in Amazon warehouses, eligible for next-day shipping, and competitively priced there’s no clear reason for this change.

Please investigate and resolve this as soon as possible. This issue is severely impacting our business and requires immediate attention.

We also maintain 600+ account health with no major violations

Thank you,

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Ungating Issues With Seller Support
by Seller_5S24UsCBMtGIx

Having issues with getting ungated on every single brand that requires a invoice,

Becoming a bit of a joke considering you provide exactly whats required then its rejected for a completely unrelated reason

Emails to MD dont get anywhere past the "Will respond with 24 hours" automatic response

Getting to a point where its impossible to sell on this platform

This isnt a one off issue either having it accross multiple brands with invoices from different suppliers

Something seriously needs to be done by Amazon.

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Seller_QSpXJajaXNUtC
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Hello sellers,

I’m reaching out for advice after more than two weeks with my listing deactivated and no resolution from Amazon support. My business is completely stopped and I am unable to sell.

Background:

- I am the owner and manufacturer of my own brand.

- My brand and GTIN exemption were approved by Amazon Seller Support.

- I have been selling my product under my own brand for a while without any issue.

Problem:

- After updating my listing, Amazon suddenly requested an invoice to verify my authorization to sell my own branded products.

- I explained (and provided evidence) that I am the brand owner and manufacturer, not a reseller, and attached the official Amazon approval email for my brand and GTIN exemption.

- Despite this, Amazon keeps rejecting my case, asking for an invoice from a supplier listing my brand and proof of supply chain. This does not apply to me, as I am the sole owner and manufacturer.

- My listing has now been deactivated for over two weeks, with no sales and no clear solution from Seller Support.

What I have already done:

- Replied to every case with detailed explanations, attached all Amazon approval emails, photos of my product and packaging, and company registration information.

- Requested escalation to the appropriate internal team for brand owners.

- Waited patiently for responses, but the case keeps being sent back to the “invoice” request.

Impact:

- My business is completely paralyzed, I cannot sell, and I am at risk of losing inventory and ranking.

Questions:

- Has anyone faced this “brand owner blocked by invoice request” situation?

- How did you resolve it if you are the manufacturer/brand owner and not a reseller?

- Any advice on how to get the case escalated or reviewed by the correct Amazon team?

- Is there a way to get direct support for this issue as a brand owner?

Any suggestions or shared experiences would be greatly appreciated.

Thank you in advance for your help!

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Seller_IQo80d99W2DzP
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Edit Listing, Issues?
by Seller_IQo80d99W2DzP

Go to Edit a listing, make a change, then it validates, you click on Save and Finish.

Usually that says 'done' and you wait 15mins or more and chek, and the changes may be made.

BUT, now, it is not saying 'done' and just goes back to Save and Finish - showing the listing page still

Others having the same problem?

@Seller_XUNeUuvrQDpgP

Case: 11952485682

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Seller_WD80mtpYHjvBN
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Clear, Correct, Complete: Violation Reporting 101
by Seller_WD80mtpYHjvBN

Dear Valued Sellers,

Sellers help maintain marketplace integrity through collective diligence, and that is why we would like to address an essential tool at your disposal - the Report a Violation process. When encountering listing violations or policy infractions, proper reporting procedures are vital for fostering an optimal selling environment for all participants.

Significance of Proper Reporting

  • Protection of your enterprise from unfair competition
  • Preservation of customer confidence in our marketplace
  • Ensuring adherence to legislation and Amazon policies
  • Maintaining equitable trading conditions for all sellers

Submission Protocol

  1. Access the Report Abuse tool
  2. Identify the violation category
  3. Submit essential information:

- Order ID or ASIN/ISBN

- Store/business name of the reported seller

- Product title and detail page information

- Marketplace where infringement occurred

- Detailed explanation with reference to policy

- Include supporting documentation: order references, correspondence, and receipts

Best Practices for Successful Reporting

  • Provide precise, concise descriptions
  • Furnish comprehensive documentation
  • Ensure alignment with Amazon's policies
  • Maintain records of complaint IDs for subsequent enquiries

Should you encounter submission difficulties, please note these solutions:

  • Trademark Registration Error - Kindly register your trademark via Brand Registry
  • Duplicate Submission Error - Please escalate previous submissions through Brand Registry support
  • Invalid ASIN Selection - Kindly verify trademark presence in listing prior to submission

Monitoring Your Submissions

  • Access your Submission History via Brand Registry
  • Monitor status updates for a six-month duration
  • Review detailed submission information
  • Access seller contact information (Rights Owners, approximately 20 days post-acceptance)

Important Considerations

  • We thoroughly investigate all reports
  • We keep investigation outcomes confidential but will notify you upon completion
  • We will take appropriate measures when we confirm violations
  • Maintain records of any test purchases or evidence

Quick Tip: Before submitting a report, gather all necessary documentation and evidence. This helps expedite the review process and increases the likelihood of successful resolution.

We Welcome Your Insights

  • What challenges have you encountered during the reporting process?
  • Any primary concerns regarding violations within your category?
  • What additional guidance might you offer to fellow sellers?

We appreciate your commitment to maintaining marketplace standards. Your vigilance is invaluable.

Helpful Resources:

NR_Amazon

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