We noticed our fortnightly payments are down about 10-20% for the past 2 months, yet our sales are very similar to what they have always been.

We cant pinpoint why this is.

I remember seeing a news item earlier this year , where the seller would be charged for out of stock items.

1.Does anyone know where I can pinpoint these charges?

2. Do you now get charged for inactive items of which we have several dozen?

Thanks

@Seller_DNQGSsdC7DccM Hi julia please help me i have reached out to everyone but nobody answers, I have gone from doing 1k sales daily to 0 due to having no buy box eligibility, i have no ip complaints and have 320naccount health with a large sales volicity i am now making no sales daily and this is really hurting my business, is there anyway you can help !

Hi Folks!

I'm hoping someone might be able to help with this.

I'm a sole trader who sells products either made by myself or a couple of other independent local makers. I'm the only account able to list and sell these products on Amazon as I am the only person with access to them for that purpose. I have letters of authorisation from anyone who I sell on the behalf of.

I created a number of listings over a decade ago - before brand ownership, brand registry, handmade etc.

The listings for products made by me were given my trading name which is my brand. The brand is on the packaging and therefore in the photos, in the listing title, in the product description, on the GS1 database against the relevant EANs etc. I created the listings and I am the only person who has ever sold anything on the listings.

I did an update to listings via upload the other day to make sure that all the listings have the country of origin there.

The next morning, I noticed a 'listing policy violation' on my account. It turns out someone has rebranded 2 of my listings with the brand 'Duuous'. I've never heard of this brand, they've never sold anything on my listings, and they are not trying to list on them. Basically, someone has changed my brand name on 2 listings for no apparent reason.

I opened a case with 'Seller Support', and provided them with everything they asked for - URL to the brand website with the product there and the EAN visible, and they just tell me I have to create a new ASIN.

I have pointed out that I am not trying to rebrand the product, just fix the listings to the original brand, and referenced the fact that the correct brand is on GS1, the description, the title, the photo etc.

They just send me the same copy/paste bot response.

I have asked how someone else was able to rebrand my listings with none of the information they asked for, but I am not able to switch it back with all that information.

I could just create new ASINs as we are now handmade approved, but I'd prefer not to as they have a few 5 star reviews and I have a couple of customers who buy them reasonably regularly.

One of the listings is both FBM and FBA and there is stock at FBA. I am in the ridiculous position where I am blocked from selling it FBM but the FBA listing is active with no errors or violations.

Is there any way to actually resolve this? Thanks in advance for any assistance you can provide - I've also tried changing it via a manual edit and an upload, no dice.

The customer for order ID 026-0438700-6689912 has agreed to remove her negative feedback and mentioned that she attempted to do so. However, the feedback still appears on my profile, so I believe she may be unsure how to complete the removal process. Could you kindly assist us with this?

Amazingly it took less than 24 hours for us to get our brand registry approved.

So we have some really old listings that are missing some info ("color" on most of them) and before brand registry we couldn't edit them because we weren't the brand owner. Now we are brand registered (same brand as the listings) but we still can't edit anything. All the products do have colours assigned but I am guessing that Amazon have updated something?

How long after brand registry do listings sync up? We only got brand registry 2 days ago. Am I jumping the gun a little? Is there something we're missing? Any insight would be much appreciated.

Thanks for any advise.