@Seller_DNQGSsdC7DccM@Seller_Huz6FT08OxHAR@Seller_hnDMgUKxMh1V4@Seller_XUNeUuvrQDpgP@Seller_gAhPNiLrkfTcr @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN

Dear Amazon Seller Support,

I am requesting a review and removal of negative feedback left by a buyer for Order ID: 204-0104238-9935529, in which the buyer stated: "The product was damaged."

I believe this feedback is unfair and does not reflect the true service experience for the following reasons:

No buyer communication: The buyer made no attempt to contact me to report the issue or request a resolution before leaving this feedback.

Unable to contact buyer: Due to Amazon’s current restrictions, I am unable to reach out to the buyer proactively to investigate or offer support.

Unresolved support case: I have previously raised this concern via a support Case, Case ID: 11014121672, but the case was closed without action or a proper explanation.

As a seller committed to great customer service, I would have been more than happy to resolve the issue had the buyer contacted me. However, without the opportunity to engage, I feel this feedback is both one-sided and potentially avoidable.

I kindly ask for this feedback to be re-evaluated and removed based on the circumstances. If further information is needed, I would be happy to provide it.

Thank you for your time and assistance.

Kind regards,

TNP

A few weeks ago my Probiotic floor cleaner was made inactive as the word ‘probiotic’ triggered a flag and I was recategorised to an ingestible healthcare product which apparently are not permitted at the moment. That is now resolved…..

However! I am just creating a bundle with the similar product - this time it’s is a

‘probiotic multi-surface cleaning product for the home’. (100ml concentrate with a 500ml empty refillable bottle).

I am in the process of listing and have categorised it is grocery> Home Care & cleaning> Household cleaners > All purpose cleaners

However, I can see already that system already thinks I am an investable product and is asking me fill in food ingredients etc as mandatory.

How do I ensure it doesn’t incorrectly categorise me once again?

Thanks you

I haven't been able to list any products on Amazon since signing up in December. My GTINs are conflicting with the ASIN of another company's picture products that aren't even in stock and I have been going around in circles providing my issues and evidence of my branded product. It seemed as if I was getting help but the latest request was that I need to choose a different SKU for the product as it is conflicting. But now my account is coming up inactive even though my card is activated and I cannot search the product database if I want to check whether a SKU already exists. Can anyone help and shed some light on these issues. It is absolutely shocking that I can't list any products and have bought GTINs but they cannot be used. I do not know what the workaround would be as I have registered as a brand.

Hi Amazon Team,

I need help from an Amazon representative please. We sell Cypriot BBQ Grills that have absolutely no electrical or electronic parts but all of our listings for these grills have been wrongly deactivated by Amazon in Germany due to ''Extended Producer Responsibility (EPR) in Germany – Waste from Electrical and Electronic Equipment (WEEE)''.

Could you please help us fix this?

Thank you.

Hello all,

I have had a 1 star product review with no comments or explanation, which is very different to the rest of my feedback which is 4/5 stars. I have flagged it to amazon and have been passed between many different associates with no resolution or way forward.

In the latest conversation I was told that I would need to report the review if i wanted it to be investigated but there is no option for me to do this. When I asked the associate why I was unable to report it he gave me false reasons such as how the review could have come from a different marketplace, however, this could not be true as I only sell on one market place.

He then said that the review may have already been removed. However, later in the conversation I asked him what he could see when looking at the ASIN and he confirmed he could see the review - meaning that his prior explanation of how it could have been removed was also incorrect.

If it is possible for buyers to give anonymous 1 star reviews with no comments then this feels very biased against the seller. As a new seller it is extremely harmful to me and could be a competitor, in which case, according to the feedback I have been given from Amazon would not be noticed or investigated.

Has anyone else had a similar problem, and how did you manage to overcome it (if at all)?

Thanks