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Seller_AL1bVGICCmLSy∙
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Seller_AL1bVGICCmLSy∙
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Documentation for approval to sell alcohol
by Seller_AL1bVGICCmLSy

Hello, i am seeking for some help please.

I am preparing the documentation that Amazon requires for a seller to sell alcohol. I am a bit stuck on the 2 options below as part of the approval in the beer and wine catergory

1) I have an excise number or the excise number of my nominated agent.

2) I do not have an excise number, and I certify that I, or my agent, have paid excise duties and can provide proof that duty has been paid through one of the following: W5/W5D, HM2, TRC2, HM4, EX46, EX606, CHIEF, Duty Deferment Statement or Letter of Duty Confirmation.

Basically, I have not purchased the products yet. So I am not sure what i need to supply to Amazon. Furthermore, does this also mean each time i purchase alcoholic products from different wholesalers i need to request the excise number or proof ? in case Amazon does request documentation in the future ?

Thanks

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Seller_ZyGdB49sb7An4∙
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Common Brand Name Errors (5664, 5665, 5668) - How to Fix Them
by Seller_ZyGdB49sb7An4

Here is some important information about Brand name approval requirements and issue resolution:

Key Points to Remember:

Brand approval applies across ALL countries

Allow 24 hours for new brand names to activate

Brand names are case-sensitive

Product types/descriptions CAN'T be brand names

How to Submit Brand Approval:

Clear product/packaging photos showing:

Brand name permanently affixed

Real-world images (no digital alterations)

Clear, legible text

All sides if requesting GTIN exemption

Required Documentation:

Exact brand name spelling

Brand logo image (optional)

Two+ product/packaging images

Common Issues & Solutions:

Error 5664: Generic Product Issue

- Solution: Use “generic” as brand name or submit proper branding

Error 5665: Unapproved Brand Name

- Solution: Submit brand approval application

Error 5668: Missing Brand Name

- Solution: Add correct brand name or use “generic”

Special Cases:

Compatible Products: Use actual product brand, not compatibility brand

Merch on Demand: Use “generic” unless trademark registered

Amazon Renewed: Use original product's brand name

Pro Tip: Consider Amazon Brand Registry or IP Accelerator if you have/want trademark protection.

Regards,

Angie 🐝

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Seller_EQ794bV84PYg0∙
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No longer able to list under Brand Name
by Seller_EQ794bV84PYg0
Amazon replied

I was accepted for the Handmade Brand Registry features Waiver back in April 2023. I was able to list new products under the accepted brand name .

Now when listing new products I get the error "5461: You may not create new ASINs for this brand. You are free to add offers to any existing ASIN for this brand. Please review our ASIN Creation Policy. If you believe the product you want to sell is not already listed in the Amazon catalogue and should be listed as a new ASIN, follow the link and complete the form." I am only able to list products as "Generic".

Also now the ASINS that already have the brand name the description and the bullet points are not showing when viewing the product page. For the products listed as "Generic" the descriptions do show.

Anyone else experiencing this? It's really frustrating as the lack of descriptions on these listings could be affecting my sales.

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Seller_RWmDvzpOsLJPV∙
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Amazon have detached my Parent and Child variations
by Seller_RWmDvzpOsLJPV

Can anyone please help with this. I have never used uploads for listing, I have no idea how. I don't sell loads on Amazon, I only have a few listings so everything is always done by the add product tool and I fill all the boxes in.

I've opened many support tickets for this the last week or so and no one answers my question, they just tell me how to create a new variation or a new product which isn't what I'm asking!

My parent ASIN has become detached from the Child asins. I've also noticed if I go into the Parent one it says 'number of items' as a variant as opposed to 'colour' which is what it was originally set as! Its a dog treat pouch with various colours.

All I want to know is how to reattach the child listings to the parent so it looks how it looked a week ago. I didn't change anything, this just happened.

My latest support ticket is 10736739332 if anyone from Amazon can help, if not if anyone knows how to change them please tell me - they're nearly all out of stock and I need to send inventory into FBA for them but holding off til this mess is sorted. I also have a new colour to add, again haven't done that yet because of all of this! Thanks in advance

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Seller_Tz62BFOvkq7mu∙
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Notebook Listed as Book Despite Correct Category Selection
by Seller_Tz62BFOvkq7mu
Amazon replied

Hi, I'm trying to list a pack of A4 notebooks under the 'Stationery & Office Supplies > Office Paper Products > Notebooks, Writing Pads & Diaries > Wirebound Notebooks' category.

However, after submitting the listing, it keeps appearing in the 'Books' category. I suspect it might be due to the title or other metadata triggering this issue.

I’ve double-checked the category and even selected the correct subcategory during the setup. Has anyone else faced this issue, and is there a way to prevent it? Any tips on fixing this or guidance on ungating stationery categories if necessary would be appreciated!

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Seller_ICcx1iFy0onSh∙
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Transparency like I'm a five year old
by Seller_ICcx1iFy0onSh

I got a bunch of Logitech headsets that were delisted. Amazon wants them to have transparency codes which are not on the packaging I have.

Is this something only more recent products have on their packaging?

The application for selling page says I can use serial numbers, which are on the packaging, but is the unique item S/N xxxx code the right sort of number to use?

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Seller_rmzEAtLpXeIEt∙
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Differeing titles showing across countries
by Seller_rmzEAtLpXeIEt

I despair.

We are the sole manufacturer and supplier of our tape which we sell in 3m lengths. We haven't sold it in anything other than 3m for years and years.

...but every once in a while we seem to find the titles of our product seem to spontaneously update incorrectly and revert to 4m. After lengthy battles, we finally managed to get the title changed from 4m to 3m on our main UK listing, but several of our other listings in Europe still show 4m - but not all of them. Wierd.

Surely, if you are the manufacturer, sole supplier, brand owner etc... it should be a simple matter to have the title consistent across countries right? Maybe a little tick box that says 'same across all countries' or something? Or a simple update field so we can tweak as necessary.

But no....it seems we are set to face battle with multiple support requests and painful bureaucracy whilst our confused customers get mad they are getting less tape than they thought.

Have I missed something?

Thanks,

J.

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Seller_Lr7QElNvfg4fZ∙
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Listing visibility issues
by Seller_Lr7QElNvfg4fZ
Amazon replied

My sales have dropped massively over the past week. My listings are not showing up for my keywords. It seems to have happened over night. My listings are not suppressed, I have plenty of inventory - nothing has changed apart from the fact the discoverability of my bestselling ASIN is severely limited. The test I am performing to determine this is to search the keywords customers would use on the Amazon website; The product does not show up in the results. This means that there is some form of discoverability limitation on the listing.

I tried the self service tool on seller central and it says that the product is “active and buyable.”

So far I am unable to figure out what is happening. Amazon seller support have said they have identified an issue with 'catalog data from back end' but so far no fix has been found.

CASE ID: 10713792382

Any help will be highly appreciated.

Have a great day!

@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP

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Seller_oCwYfwNQZwFJk∙
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Negative Feedback
by Seller_oCwYfwNQZwFJk
Amazon replied

@Seller_iTgjdgiRqiPsn @Seller_Huz6FT08OxHAR@Seller_XUNeUuvrQDpgP@Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM@Seller_gAhPNiLrkfTcr@Seller_hnDMgUKxMh1V4

I have received negative feedback on order 204-2433005-2260333 stating the order wasn't received. However having checked the tracking details I can see that the item was delivered on time to the address provided in the order. I suspect the reason they left negative feedback is likely due to the fact that when the carrier made an attempt to deliver the item no one home so the carrier tried again the next day and the delivery was successful. I have tried to get this feedback removed but Amazon just keep closing down the case with no action and I'm not able to to contact the customer either. This is just so unfair. Can you please see if you can help get this removed.

Many thanks.

TNP

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'Potential' High Pricing Error
by Seller_ZVAz3d5lZuGid

I have just received another raft of these 'potential' high pricing alerts, and need to have a rant !! One of the latest ones is only £5 more than the lowest price, and I priced it at that because it is genuinely like new, and the others are only good or VG. The word 'potential' annoys me too, as they are insinuating that it is actual, not possible. Also, they say "Sellers are responsible for setting their own prices on Amazon marketplaces." - again not true when they deactivate for setting your own price !! ........and they compare prices " higher than recent prices offered on or off Amazon" - again, so wrong IMO.

Rant over !!

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