Hello,

case ID: 11085331712

We have images for this listing, but two of them are incorrect and still showing. I have already removed them, yet they have not been taken off the listing. Could you please remove the incorrect images?

I’ve contacted Seller Support multiple times, but they continue to say they cannot remove images I have uploaded, and therefore cannot assist. I also reached out to the Managing Director’s team, but they simply referred me back to Seller Support—who repeated the same response.

Could you please escalate this issue or advise on a definitive solution?

Thank you,

How can a 1978 First Edition Book be listed as "New" ?

Death in the Long Grass by Capstick

Has it been in storage all this time ?

Hello!

We sell "Handmade" items in the US, UK, and German Amazon Store. The listings are always created manually - no "Excel Upload". This has worked for multiple hundred listings without a problem. About two months ago, the listings in the US shop started to fail at a 50% chance. They get placed under "incomplete listings" with the following "reason":

"You are receiving this error as you may be adding Offer-Listing(s) or editing a SKU not present in your catalog or one that’s been deleted. If this was a deleted SKU, wait 24 hours before resubmitting it. If you tried to add this SKU to the Amazon catalog before, check your data and correct any errors before resubmitting. If product is being added to a marketplace from another one, it may require few hours for localization before it is valid, please check your seller account for progress or any issues.. SKU [censored] does not match any ASIN and contains invalid values for attributes required for creation of a new ASIN. New ASIN creation requires the following attributes, for which this SKU provided invalid attribute value(s): merchant_suggested_asin."

All of those reasons are false:

• No deleted SKU is added
• This SKU wasn't added before
• This SKU is not present on another market place and doesn't need to be translated
• Of course it doesn't match any ASIN - it is brand new
• The ASIN for handmade products is created automaticaly, and the "merchant_suggested_asin"-attribute does not exist in the UI, when a handmade listing is created.

If I delete the failed listing and create a new one, it usually succeeds. However, I would appreciate if it worked on the first try.

I have spoken to Amazon Seller Support about ten times and I get a different reason for this error message every time. They basically ignore that I did create listings in the past without any problems. The told me to:

• Take the Handmade Webinar
• Create the Listings with the Excel Upload
• Those products are marked as discontinued
• Gave me an instruction how to create Handmade listings (which is the exact way how I always do it)
• Told me to - and I quote - "add the Handmade Classification attribute, indicate whether your product is handcrafted, hand-altered, hand-designed, upcycled, or repurposed." They just made this up! This attribute literaly doesn't exist.
• "This is a problem we cannot solve. We will forward your request to a specialized team" - only to send me the next stupid reason that doesn't solve anything.

I have added so many Handmade listings and never ran into an error. Now they fail all the time - while I do it the same way I always did, but Amazon doesn't even consider that it might be a problem on their end...

If someone has an idea, I would be very greatful!

Hi,

I would like to increase the size of my product by a couple of centimetre's based on some feedback. Can I edit the original listing to show the new dimensions or will I need to create a new one? I'm looking to order my second batch of inventory so would like to know the answer before I proceed.

Many thanks

Lee

Dear colleagues,

We manufacture a few products ourselves. We registered with GS1 and got all of our products verified by them. Then we started to try to list items on Amazon, that's when the problems started.

Firstly, our brand wasn't registered, we received an error 5665. Amazon support resolved this issue, our brand was registered and we finally received authorization to create new ASINs. I did create some manually - everything was working smoothly. But then life got in the way and I had to delay listing all of our products by 2 weeks.

When I finally got around to listing these products, I switched our account to the Professional plan, so that I can upload the products in a batch. Unfortunately, now I keep getting the error 5461. Seller support has been extremely unhelpful, they kept rejecting our requests to create new ASINs, and they claim that they cannot provide a reason why. I submitted all documents and pictures. Our facilities are visible, our product is correctly branded, our packaging and label information is up to date, we have a valid GS1 certificate and GTINs for all of the products. If need be, I can change the packaging or any other issue, it's not a problem, but Amazon support doesn't even list the reason.

We genuinely want to start selling on Amazon, it's a big platform. Our product is not cheap - Amazon could make money off of commissions. This practice is not only anti-competitive, but it also hurts Amazon's bottom line. Unfortunately, it's too big to care about a measly business. Shame.

I hope someone can help me or share any advice they may have.

Thank you!

Best regards

IP.