Hi, Amazon,

Moderators please can you escalate this, I've already sent emails to the jeff@amazon.com team and the resolution-uk-sellers@amazon.co.uk, as seller support and brand registry support as usual, offer zero support and or help and just close your case and tell you go elsewhere and raise it with a different team.

@Seller_VJ4XoAkjDpjPH @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_iTgjdgiRqiPsn @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH

This is Classic Amazon caught between two teams, being brushed off with no idea how to raise this or escalate to get this fixed.

I’m currently the brand owner for “Colour Bomb by Maverick” in the UK, and this is recognized in the UK brand registry.

I’ve done various things, such creating a variation list add added A+ content. Currently there 8 ASIN’s listed on Amazon UK, however they have produced another two products. So when I uploaded them using the Amazon category specific bulk uploader, I got some random error messages stopping me from adding these two new listings a "5885" and "5886" error, which I raised with seller support (case id: 10476169982).

Who came back with this.

“Hello from Amazon Brand Registry Support, We understand that you are contacting us for the error_5885 error that you are facing while adding a product. We’ve identified that you’re attempting to contribute to a restricted generic ASIN that you haven’t contributed to in the past, such as by trying to change the detail page or create or update an offer. To be able to make changes, such as extending this ASIN to a new store, creating a new variation relationship, updating ASIN attributes or adding offers to sell the product, you must create a new ASIN by following the process as outlined in our Add a Product tool. For more information, go to Amazon’s Generic Product policy: https://sellercentral.amazon.co.uk/help/hub/reference/G84H3T69ZX762NWT To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction. Were you satisfied with the support provided”.

Anyway, after a few conversations back and forth with seller support, I learned that somebody has already used the two barcodes associated with my brand to create “Generic” listings in the amazon.se catalog. Now, Amazon doesn’t recognize the barcodes as belonging to my brand, as they have been used to create “generic” listings in the amazon.se marketplace. So now I can’t use these barcodes to create my listings, as Amazon sees this as “generic” and not belonging to my branded products.

The two variations and barcode are:

VIOLET POWER 250ml barcode: (0000073165859)

B0BN4G6881 on Amazon Sweden (for some the discussion board won't let post the direct links on here???)

and

PINK 250ml barcode: (0000073165804)

B095PLJL81 on Amazon Sweden

The following ASINs: B095PLJL81 & B0BN4G6881 already added in Amazon.se under the Generic brand name, as whoever created these is isn't registered to use the Colour Bomb by Maverick brand.

So, I've raised a violation with seller performance team, in Sweden, unless you’re the registered brand owner, I don’t think they even bother to look at this stuff. I won't hear anything back from them, especially as I'm not registered for brand in Sweden, which requires me to provide a European registered trademark, which the brand doesn’t have. So basically, I’m not expecting much from them.

The UK brand registry team has completely brushed me off and said this this an issue which only the seller performance team in SE can fix.

So now I can't create the additional variations despite ,me being registered in the brand registry for these products, because someone else has used these barcodes prior to me, and registered them as “generic” and now Amazon sees these barcodes as "generic", the response from brand registry is put this on to the seller performance team who may or may not do anything about it? Also, they won't send me an update to let me know what they have or haven't done, as they simply don't tell you this or give you this information regarding the outcome.

Please can you look into this and escalate or raise this with the correct team in amazon.se to remove these "generic" listings as they aren't generic they are registered to Maverick and Hair Beauty Limited. I'm the registered brand owner in Amazon UK and can't list my products because someone has used them against a "generic" product, this is classic Amazon, being brushed off to another department, if they do nothing about it then I'm stuck and can't list the products despite being the registered brand owner according to Amazon, due to the actions of someone else, I now can't list my products, through no fault of my own ?????

Finally "generic" listings should never be used like this, presumbly this a clear breach of Generic Listing Policy.

Please can you assist in getting this issue fixed.

Regards Thomas Shearing

Managing Director Mr Cosmetics Limited.

Has anyone else become aware of this?

Having got Trademark, copyright, design rights etc. over products I personally make, I have it set up on Google to let me know if my Trademark is used. Google kept coming up with Desertcart.

My products keep showing up on dozens of their websites for practically every country around the world at a huge cost (roughly twice the price) and are quite clearly harvested from Amazon. I looked at a lot of the reviews on trustpilot - it appears there is a free subscription for a period of time and then a huge monthly fee of £179 (which people often forget to cancel), sending expired goods, no replies from customer services etc. etc., so lots of negative reviews.

I clearly don't want my products to be associated with such a Company! It has taken a long time to be able to get in touch with the legal team for Desertcart (customer services never reply, but eventually found out the email) and give them their due, the legal team replied straight away.

This is the response: "We get it from Amazon UK with whom we have legal agreements to use product data, and then Desertcart, from London, sends it wherever the consumer in the world is. We are essentially a Supply Chain company that makes the products available to consumers in the world (130 countries) from Amazon UK, US, India and a few other locations. As it is all fully automated (hence the 400m products) we don't really know what will show up in our page or not. It depends mostly on availability on Amazon."

So it basically looks as if Amazon are selling our listings. Yes we get a sale; and I know Amazon say they own the images/ listings when we sign up, but in my opinion it's appalling, that having got Brand Registry, Trademark, copyright, design rights etc for MY products, this is being sold by Amazon to a Company for which we have no control over.

The brand's small category was registered by someone maliciously, and the other party complained about my listing on Amazon platform, what will Amazon do?

Is there any way to solve this kind of problem？

Because Amazon wants me to show them a licensing agreement or get permission from a manufacturer to list an item that was created in the Amazon catalogue in 2014.

As you can imagine I'm finding this very difficult to do what with the listing being created 10 years ago, and it's recently putting the account I never use anymore because of gross incompetence like this at risk.

I have no doubt the other 165 listings I have that were all created between 2010 and 2018 will come under scrutiny next, so it would be helpful if I someone could help me travel back to late 2009 when I can get written permission from the manufacturer to list the products I buy from them, and sell them as the manufacturer's products with the manufacturer's name on them so I'm not breaching trademark by selling the manufacturer's items as the manufacturer's items using the manufacturer's brand.

I have a Handmade brand waiver and have had an Amazon store for 2 years - my listings have been linked to it for all that time. But I have noticed that my listings no longer link to my store.

I have created a case to ask why, but just keep getting the following random answer:

'Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported ASIN for the violation type selected.'

I have asked my question 4 times, saying that my question is NOT about a listing violation and got this same irrelevant response every time.

The query I sent is below. Does anyone know how to get a relevant answer?

(I have removed my name and store link on the forum, but they are in my question to support)

I have noticed that on my listings, there is no longer a link to my store, just a link to a search page

How do I reinstate the link to my store?