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Pinned by community manager🔧 Turn Post-Purchase Problems into Brand Loyalty with Manufacturer Support
Infringement claim been stuck under review for nearly 10 days with no contact from amazon
🔑 Brand Registry Access: Troubleshooting Guide
Hello Sellers,
We've noticed some questions about Brand Registry access challenges, particularly when attempting to enrol brands that are already registered. We're sharing this guide to help you quickly resolve Brand Registry access issues, which are essential for protecting your brand: What if my brand is already enrolled in Brand Registry?
The Common Challenge
You've attempted to enrol your brand and received the message "Trademark is already enrolled." Don't worry - this is more common than you might think, and there are clear steps to resolve it.
Your Action Plan
📍 Step 1: Contact Your Brand Administrator
Your first step should be to reach out to your brand Administrator to request access. However, we recognise that Administrator details aren't always available.
📍 Step 2: Request Access Through the Portal
If you can't locate your Administrator:
1. Sign in to the Brand Registry portal.
2. Select "Enrol a brand".
3. Attempt to enrol using the same trademark currently existing for your brand in Brand Registry.
4. You will receive a notification with an option for sharing your contact information with the current Administrator. Look for the "use this form" option.
5. Complete the “Share contact” form with your:
- Full name
- Email address
6. Click "Share".
Your contact information will be sent to the brand's current Administrator along with instructions on how they can add you as a user. Once accepted, you'll receive a notification that you've been added.
📍Step 3: Submit an Appeal (If Needed)
If you've experienced:
- A trademark ownership change
- An inactive Administrator
- No response from current Administrator
Use the appeal form to request access. Our support team will review your case and provide guidance on next steps.
⚠️ Important Note: The appeal form is only available to accounts that are in good standing. For additional information, visit Brand Registry rejections due to abusive conduct.
🤝 Remember: We're here to help! If you have specific questions about this process, drop them in the comments section below.
💡 Need Further Support? Have you encountered challenges with Brand Registry access? Share your experience below - what worked for you? What obstacles did you face? Your insights could help fellow sellers navigate similar situations.
Selling Application - Brand Authorisation Request to sell a brand - Constantly rejected - Please help
UK00004252075
1) Yes, I'm the TM Owner
2) Yes, I have an agreement with the third-party manufacturer
3) No, I haven't got a website yet
4) No, this is my first time registering my own Brand
5) No, I don't sell on other websites.
6) Expanding Breathing Ball Multi-colour plastic magic DNA stress relief adult & children novelty toy
{personal data removed, moderator edit}
Day 14 – 240 Brand Listings Blocked Despite Valid GS1 Prefix – Catalogue Validation / Brand Registry Issue
