HI.

I'm a seller (Not FBA) and I sent the item to my customer. He gave me the address for Amazon Locker.

I can see that DHL delivered an item to the address. Unfortunately the customer said that he has no access to the locker. He opened an AZ case. and amazon sent him money back.

I contacted amazon a few times but they of course they are trying to get rid of me.

Since I can't get anything done with Amazon I decided to contact an external consumer protection organization or a small claims court. Hence my question. I have Amazon registered in the UK but my client is from Italy. Where should I contact the organization in Italy or the UK?

We have sent out an order which was attempted for delivery but failed as the customer was not home (this is a large fireplace valued at £500 so cannot be left in a safe place) The delivery team carded the house so they can rebook the delivery, the customer did not action this therefore the delivery was not reattempted.

The deliver reattempts cost us £50 a time, so after the first delivery attempt the courier contacts the customer via the contact number on the order (in this case was invalid due to missing a digit) and by putting a card with instructions through the door.

On top of this, we also contacted the customer instructing to reschedule the delivery with a date they are available, and to update the contact number so the courier can contact them to arrange the delivery, to which they replied stating they hadn't had a text from the courier (Because the number on the order was invalid!!) We again stated they needed to update the contact number and book the delivery in with the instructions put through the door then an A-Z was filed and refunded in full with an ODR%

I have now cancelled the delivery so the refund is fine to proceed, but how can we be liable for an order defect rate when we and the courier have provided instructions to arrange delivery after the original delivery attempt to the address failed due to the customer not being home?!?

Sooo, just like many of you guys, there was a buyer who bought collectible cards from our store. The cards are expensive(£200) and we have decided to record videos for every order of them. Of course, there was a buyer stating that the deck was previously opened and wanted to return them. I have immediately contacted him and sent him proof of the condition prior to sending it to him and how the order was prepared. Once returned back, all rare cards were missing from the set and I decided to issue him 20% refund, although, in my opinion, he didn`t deserve anything as we are at a huge loss even with 20% refund. Right after that he opened an A to Z claim which was found in his favor without the chance to appeal it.

Is there anything that I can do? I am considering contacting a lawyer now, because this practice from Amazon is not acceptable.

Amazon have denied my case.

Simply put - Sold a "Used - Very Good" product. Buyer left feedback:

"I ordered new product, they sent completely very old product. They are not trustable, please think before to buy"

This is completely false. The price difference should be obvious enough but we get many returns with this reason. I can deal with the returns but Amazon should AT LEAST remove negative feedback for an obvious buyer mistake. Is there anyway to sort this out?

@Seller_DNQGSsdC7DccM, @Seller_mIRnuhdx7l5sN, @Seller_Udi0JNbTrsmUV and any other mods who might read this.

There is an up arrow to go back to the beginning of a thread, but can you please pass on to the IT folks that a DOWN arrow would be VERY useful to be able to see the latest post without having to spend an age scrolling down through the many looooong threads that there are nowadays.........and again I will raise the issue of the nested replies, which are really are impossible to navigate. THANK YOU, in anticipation of someone taking this on board, PLEASE !

Also, when trying to create this new thread, NONE of the categories listed are relevant for anything to do with the forum - had to choose a couple of random (totally irrelevant) categories !!