Amazon is encouraging Fraudulent false claims of non-delivery by dishonest buyers.

We purchase Royal Mail Letter post labels through Amazon for many low-value small items. They are not trackable but are permitted. The issue is Amazon send out an email ten days after purchase telling the buyer it may be lost and they are entitled to a refund. Fraudulent buyers hoping for a freebie do claim in response even if the order has been received. We do email the buyer and the majority of the time the buyer will back down and the parcel suddenly appears!

This is unnecessary for Amazon to send such a notification. Has anyone else had this issue?

Hi,

I have reported this issue to Amazon and nothing is being done about it.

I noticed 7 refunds come in, all for the same product, one after another over a 2 week period. I noticed it's the same buyer.

She is buying the product, getting it delivered, getting refunded and buying the same product again! Over and over.. WITHOUT RETURNING

at this point Amazon is just giving my stock away for free

This is all FBA

I have worked out this buyer is abusing amazons policy but I keep getting sent from pillar to post by Amazon and getting the same copy and paste replied that don't answer my questions

Can Amazon take action on this account and please sort out a new system for returnless refunds.

If the buyer doesn't want the items, then I, at least want them back. Surely Amazon can't just give away my things?

Thank you

Dear Amazon.

I am needing a issue sorted out asap.

I have been a seller with you for a number of years and in that time I have experienced various challenges along the way but nothing like tonight!

I was in for a surprise tonight when I started receiving dozens of refund initiated emails. I worked out this will cost my business thousands for no wrong doing on my part.

I heard the other day that Lintbells issued a statement regarding the selling of counterfeit items and that it strongly recommended that people do not buy from third party sellers. I had a chat with amazon about this today as it seems very unfair to long standing sellers who abide by your policies regarding counterfeit items etc to suddenly be restricted from listings. As a business we all make purchasing decisions based on current markets and as user of Amazon for my business it would be nice to know that you have my back and that I am not suddenly going to be kicked off a listing and told I can no longer sell these items.

Regarding tonight. What has happened! I am shocked to see dozens of refund emails.... for what reason? I can only assume it is in response to the public status regarding the recent events and there by Amazon wants to be seen in the right for refunding all its customers. This is very wrong as for businesses like myself I can provide documents to prove that all my stock was infact genuine original and not counterfeit. By refunding my customers you have not only put me in a great amount of difficultiy through no fault of my own but also you have given my customers the question of well was my item counterfeit as it has been refunded. The refunds should not have been issed to anyone as to date no recall has been issued by lintbells so I am holding you responsibly to refunding all my refunded orders. I also wish to note that no refunds from my purchases has been given! So I am also down the cost of every product you have refunded.

I have attached a legal letter to a case on seller support and I would be grateful if you could follow this up in a timely manner without the need for me to take this further.

Selling on amazon has become a bit of a burden at times as I am sure many will agree. We are all feeling on edge selling on your platform. There seems to be little to no backing for your sellers favouring customers basically 99% of the time from scams to damaged items and negligence of items returned. Its all a bit of a joke when you consider just how much fees we pay you for the privilege to use your platform.

@Seller_iTgjdgiRqiPsn@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_TSXM2A5nxWSuH@Seller_fgtTzyHQfOM1x@Seller_XUNeUuvrQDpgP@Seller_gAhPNiLrkfTcr@Seller_VJ4XoAkjDpjPH

Please get this issue resolved asap.

Case:

Customer placed an order for an item - two weeks later, customer made A to Z claim despite photo proof of delivery

Customer Comment "hello The order showed delivery but I didn't get the whole package I talked to neighbors and family and looked around Didn't even see my package I need you to check it Give me a refund thank you"

Amazon granted, and following appeal A to Z decision stands but ODR not affected - so we lose £60

One week later, a different customer placed an order for the exact same item, customer goes on to make an A to Z claim, again despite proof of delivery.

Customer Comment "hello I didn't receive the whole package I've talked to neighbors and family I also looked for the surroundings Didn't even see my package The address is also correct Please check and give me a refund thank you"

Note the significant similarities in the customer comments including the misspelling of 'neighbors'

Amazon granted, but following appeal A to Z decision stands but ODR not affected - so we lose another £60

Further fuel for the fire...the two addresses are 30 miles apart

Hello guys - i am sure that as amazon sellers we all receive regular messages from fraudsters , scammers and thieves all looking for "freebies" at our expense

Looking for a sensible reply to this one

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Message from amazon 05/11/24 : Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B01898GE90 Order number: 206-0618560-3207545

Return requested: not applicable

Reason for contact: The entire package is missing and my address has not changed

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service

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"Customer" must have then realised that the tracking shows that he collected and signed for his package - next message from amazon 3 minutes later :

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Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B01898GE90

Order number: 206-0618560-3207545

Return requested: No

Reason for contact: contact the customer as soon as possible because customer have not received the item and yet tracking details have been marked as picked up so please look into this and help the customer with full refund

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service

========================

My response this morning :

Item sent 15th october using Royal mail tracked & signed 24 service with tracking number NR009424625GB

Delivery attempted 16th october - no one available.

Delivery was re-booked by you for 17th october to a neighbours house - no one available

Package was then collected by you on october 24th at 4.13pm

Signature : Halid

I am sure that we are all aware that proof of I.D is required to collect a package from a post office or mail centre

The I.D MUST show the name and/or address and match the name on the package.

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Next 3 messages from "Customer" an hour ago - i am using apostrophes around that word - do we really call these people customers ?

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06-Nov-2024 13:59

I would like to have my full refund because my package was picked up by an unknown person who I do not know of. I do not have my order so I would like my money fully refunded please.

Thank you

============

06-Nov-2024 14:01

Someone must have used a fake ID of me because only I was meant to pick up the order. I had told no-one to pick up my parcel

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06-Nov-2024 15:39

Also, recently my email was hacked into as I was getting emails from people saying thank you for your email, so the person must have got into my email to know the tracking number and where it was being held at. So can I please have my full refund

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The "customer" is now suggesting that an unknown person found out that he had a package to be collected at a local post office , then produced fake I.D (so he also knows the guys name & address) , picked up the package and signed for it !!

The item is a beanie hat - value £9.75 - REALLY !!!

Now we all know what we would like to write in our reply - but we also know that we just cant , and instead we need to come up with a sensible business-like reply - looking for any good retorts to this total nonsense

Already know that his next move will be an A-Z claim - my thoughts are that amazon will refund him , but not debit me as it is a tracked/signed item using "buy shipping"

Why would they even entertain this garbage - the most customer friendly company in the world - the customer is always right !! only message they send out is that these people are welcome to scam anyone on their platform and that amazon or the seller will pay for it - this must cost them (and sellers) millions and they do it to encourage these people to come back and "buy" again and again - and repeat the process

From this "customers" messages and replies - it is not his first time doing this

Easy option for me would be to refund the person and move on - but i am not doing it on principle , we all work hard in our small businesses and things like this just make my blood boil !