Something has happened to our account that caused us to lose the Buy Box on all of our 3,500+ offers. Our account is healthy, we ship on time with tracking, we have no cancelled orders in the last 45 days, and no other issues. We have enough stock on the majority of our offers (10-50 copies each) and our offers are set to a pricing rule to stay 5 cents below any other offer in the same condition. Why does our account dashboard continue to show 0% for Featured Offers for the last 40 days?

We don't need tips on how to achieve the Featured Offer or how to boost sales. We've been selling on Amazon for over 10 years. We need to know what happened to our account that is now blocking us from having anything in the buy box.

Hi Team

We have some of our inventory marked as lost and damaged in the inventory ledger report. The approved sourcing cost to be reimbursed for the product is $48.07 where as Amazon has reimbursed $14.07 against each unit. Amazon is denying to reimburse the approved amount without mentioning any reason. The case ID 17535653931 can be looked into for your reference. Please resolve this case and reimburse the full approved amount for the lost units.

@Seller_l3eCP9f1PtJXC@Seller_RSwABJNHpHnEZ

When reporting through (https://sellercentral.amazon.com/abuse-submission/index.html) , the reports (Complaint ID: 17811246481, 17689487621) are automatically denied within seconds. The report system appears nonfunctional. If policy violations are automatically dismissed, what’s the point of having the reporting mechanism at all? Bad actors seem to have a free pass when others have to follow the policy.

BUT HAS NOT BEEN RECIEVED, HOW MUCH LONGER SHOULD I WAIT TO REQUEST AN INVESTIGATION? O WHAT ELSE SHOULD I DO?

Could we get an admin's input and help on how to appeal a fraudulent return with an A-Z claim that is closed (not "granted" status, "closed" status specifically)?

No option was given to appeal the A-Z claim. We cannot file a Safe-T claim, we receive an error that we cannot open a Safe-T claim since there is an A-Z claim. I have now attempted to open two cases, ID 17644037201 on 04/24 and 17779638981 on 05/21. My first case WAS NEVER REPLIED TO and is still sitting in transferred status. My second case rep is now telling me its too old to fight and I should give up.

Background: Customer opened a return request 03/22 for 'missing parts' (impossible as the product does not have parts). Order was returned 03/31. The customer sent us an email asking about the return 04/04, we responded 04/04 but the customer did not respond to our questions regarding the return. The item returned was not our item. We do not sell or carry the item returned, we could not have shipped it. The shipping package returned is not a package we use, we could not have shipped using that package. Customer filed an A-Z claim 04/06 and ADMITS the item was NOT missing parts, as their return request stated, in their A-Z claim saying "Is anything missing? No." and changes their reasoning for the A-Z claim to "Different from what I ordered". Claim was obviously opened by an Amazon rep. Claim was then "closed" 04/07 before we could respond. We were not given an option to appeal since it was "closed". Return request status states "Resolution-AutomatedRefund". So, the A-Z claim was closed and the customer was given an automated refund. We were debited for the credit to the fraudster and not able to appeal via Safe-T claim OR the A-Z claim.

This seems to be a conflict in Amazon's Safe-T claims system not allowing for a claim to be filed even though the A-Z claim case was "closed" specifically, it was NOT granted. We would like to get our money back, expose this fraudster, and have someone address this issue with the Safe-T claim. Normal seller support has not proven themselves capable of addressing this issue.