Hello everyone,

I've recently receieved an email from Amazon stating that my account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement.

The initial email I received in the Performance Notifications stated and asked me to provide the following;

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-- Bank account statement and credit card statement.

-- A valid government-issued photo identity document such as driver’s license or passport. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer if applicable and country of issuance or country of citizenship.

-- A business license, if applicable.

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.

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I've submitted the requested documents however upon submission, I received second Performance Notification from Amazon that stated that my account remains deactivated and somehow my account was flagged as having potentially engaged in 'deceptive, fraudulent, or illegal activity'. This is confusing as I had not yet used my account to for listing, selling or reviewing yet.

Afterwards I acquired and submitted all requested documents (bank statements, ids, license, new utility bill) once more and made sure all of the details match my Seller Central.

Please could you guide me on how to resolve this issue? I have attempted to contact the support but the responses I have received so far have not been helpful.

I am posting the full perfomance notifications below as additional information. Thank you for your kind assitance.

Anyone can help on this?

I read the policy that Amazon claimed which is unsuitable inventory policy.

I believe it is referring to FBA inventory. But the key is that I never use FBA to sell items. Meanwhile, Amazon mentioned that some listings were deactivaed during review, but I didn't see any listings in the performance notification. So so so weird !

Any advice on this? Should I just complete the video verification ? Since I dont have any inventory in FBA, do I need to submit invoice or receipts?

We are writing to inform you that your account is at risk of being deactivated in accordance with Section 3 of the Business Solutions Agreement if you do not follow the procedure outlined below. Amazon’s Business Solutions Agreement can be found at https://sellercentral.amazon.com/gp/help/1791.

Why is this happening?

We have taken these measures because we believe that your account is offering items that are unsuitable and may have been used to engage in deceptive or illegal activity that harms our customers, other selling partners, and our store. During this review, the listings mentioned below may be deactivated and you will be unable to initiate a removal request for any impacted inventory. Our unsuitable inventory policy can be found here: https://sellercentral.amazon.com/help/hub/reference/GH4YYXNDRW9BSZEN.

Brands: Dyson

How can I address the issue?

1. Access the following link:

2. Follow the on-screen instructions to upload the required documents and connect with an associate.

Who should attend the video interview?

The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be additional business partners who are integral to your business operations. These additional parties may also attend the verification interview as long as they have substantiating documentation showing their relationship to the business. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.

What happens if I do not sign-up for virtual identity and supply chain verification?

If we do not receive a request through the above form within 14 days of notification, we will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may deactivate your account and withhold some or all funds in your account.

We’re here to help

If you have questions about the information requested above or if you believe the this email has been sent in an error, please contact us by following the instructions in the banner on the top of your Account Health page (https://sellercentral.amazon.com/performance/dashboard).

Thank-you,

Amazon

Dear Amazon Support Team,

We recently submitted a product installation guide video for our brand, but it has been rejected multiple times with the reason "the video contains illegal content." Unfortunately, we have not received any specific details about what constitutes the "illegal content" in our video, despite reaching out to your support team several times.

To resolve this issue efficiently, could you kindly provide:

A clear explanation of what qualifies as "illegal content" in this context.

Specific timestamps or sections of our video that violate Amazon’s policies.

We want to ensure full compliance with your guidelines and would greatly appreciate your assistance in clarifying this matter. Please let us know if there’s a dedicated team or channel we should contact for further guidance.

Thank you for your time and support. We look forward to your response.

Video ID: 0e62367d3fcb4c639d6ce1daf66ffafd

Kind regards,

Pelsee

Hi,

I'm a new seller and not sure what's going on but I have all my orders pending Awaiting payment verification Amazon has been unable to obtain authorization for buyer's credit card yet. why does my orders say this? I'm not using FBA, only FBM

Please Help!

Is anyone else not getting overnight options for tomorrow. I am in a SFP trial so I need to hit qty and OTD. However, Amazon is telling me to deliver by tomorrow. Yet I do not have an overnight option for fedex or UPS. Fedex 2 day am says it will be there tomorrow according to Veeqo, but not amazon shipping. That doesnt make sense as they should match. None of the options give me amazon protection. Its an expensive item.

Am I going to take an OTD hit even though the overnight option isnt provided?