A couple of weeks ago Amazon set up the NEW Automated Handling Time system on my account. I didn't receive any emails about it and didn't find out about it until I saw in the left corner of my seller account that my late dispatch rate had increased. I immediately went in to check my shipping settings to find Amazon had set up the automated handling time to one day. For the last 5+ years I've been set to 2 days. I changed it back to 2 days.

I spoke to Account Health who explained what had happened and said to raise it with Seller Support (groan) who would remove the threat on my account.

I've now spent nearly a week receiving accusations from Amazon claiming that I had made the change to 1 day delivery, or I had allowed someone on my account to make the change. I've been threatened to have my inventory made inactive. I've emailed over and over again stating that the change was by Amazon and as soon as I saw it I changed it back. I am now receiving garbled messages from Amazon which make no sense at all, and now stating that I have to do a questionnaire about the late delivery or my account will be taken down.

Where do I go next? I will not be accused by Amazon of sending out late deliveries when it was Amazon that changed my shipping settings. Account Health agree and sent in a report but Seller Support don't bother to actually look at evidence or any of the screenshots I have sent them, its just copy and paste. I need someone at Amazon Seller Support to take some responsibility and look into my account - hopefully someone with an ounce of knowledge will finally actually step in.

Hi, I am asking this question on here as Amazon seller support have been as unhelpful as ever with giving me a clear answer.

If I am on the individual selling plan do I have to use evri to handle all my returns?

Evri have recently lost one of my packages which was being returned and are very difficult to get hold of. The buyer has been refunded by Amazon already. I then found out I might only be covered for £20 which is outrageous. Why is Amazon using a default service which offers such little compensation especially since they charged a very high fee for a return label. I would like to switch to Royal Mail tracked 48 by default as this covers up to £150. Ideally I would like to handle returns myself but I expect this isn’t possible.

Regards

Hi all,

Looking for advice after Amazon upheld an A-to-Z claim on an order we definitely delivered.

Order ID: 205-8157695-5685131

Courier: DX Freight | Tracking: L3940815

Customer claimed non-receipt. DX tracking wrongly shows 0 of 5 items delivered, but we have:

Signature from customer (CUSTOMERS NAME)

Photo showing parcel at the correct address (CUSTOMERS BUSINESS)

GPS confirming delivery at the right location (CORRECT GPS)

DX email confirming the delivery was signed for and that they cannot update tracking once signed

Amazon still ruled in the customer’s favour, likely just going off the tracking status.

We’ve appealed with all evidence but don’t expect much. Has anyone had success pushing back when there’s clear proof of delivery but incorrect tracking?

Any tips appreciated – it’s frustrating losing out when we’ve done everything right.

Thanks,

PartsGuys

We have recently registered our brand name on amazon. Our products have a trademark printed on them. Currently, our products are listed as Generic. How can I change the listing brand name from Generic to my own trademark brand name?